RANGE ROVER SPORT 2017 MEDIA MODULE ISSUES

[debclarke81@gmail.con]

Is anyone else having issues with their media module not recognising their iPhone information? My Rangy is refusing intermittently to connect to my iPhone for calls and also transfer my music and play it on the car stereo. I've had a new module installed and have had the car back 3 times now, to be told that iPhone and Land Rover are having issues with the latest iPhone system software and there is nothing further they can do until Apple and Land Rover sort it out. Meanwhile I'm left with a six figure car that has an intermittent fault. Would love to hear from anyone else that is having the same issues or similar. Thanks.

[Graeme]

Has the upgrade to MY18 spec been done?

[debclarke81@gmail.con]

Hi, thanks so much for your reply. I'm not sure if they did that at the dealership but I believe they tried everything, even installing a new module which apparently cost them $5,000. Well that's the cost of the module according to the service manager.

[Graeme]

The upgrade is still being rolled-out in the UK and apparently can be free but some early upgrades were charged. I don't know the details but apparently the MY18 upgrade installs totally different s/w and I certainly don't know if the upgrade solves your current problems.

[debclarke81@gmail.con]

Thanks Graeme, I'll check with the dealership. I'm not sure if the upgrade they already did with replacing the module is the MY18. But very much appreciate the information.



The upgrade is still being rolled-out in the UK and apparently can be free but some early upgrades were charged. I don't know the details but apparently the MY18 upgrade installs totally different s/w and I certainly don't know if the upgrade solves your current problems.

[SBD4]

Don't rule out the phone being the issue. My wifes iphone kept losing BT connection with the car (most likely started happening due to an Apple update ). She ended up with a new iphone some months later and the problem was no more. Note that this is on a '14 Evoque so not 'apples' to 'apples'. Just a thought though. Try other phones in the car and see if the problem persists. PS never had a problem with an Android phone.

[debclarke81@gmail.con]

Thanks Sean. I did try another iPhone 6plus (mines an 8plus) and that had the same connection issues. But I’d hate to think I have to change my phone because it doesn’t work in the car. I guess that’s the problem with technology these days. The dealership said it’s an apple/Landrover issue and they’re ‘working’ on it. Another friend in the industry said landrover won’t pay apple a set fee for upgrades and that’s what causes issues.

[SBD4]

Thanks Sean. I did try another iPhone 6plus (mines an 8plus) and that had the same connection issues. But I’d hate to think I have to change my phone because it doesn’t work in the car. I guess that’s the problem with technology these days. The dealership said it’s an apple/Landrover issue and they’re ‘working’ on it. Another friend in the industry said landrover won’t pay apple a set fee for upgrades and that’s what causes issues.
Yes Land Rover do not like being bent over by other companies in that way. A similar issue exists specifically for Australia where they refuse to pay licensing for the access to the traffic management data our nav systems need to handle route calculations accounting for traffic etc. It's a joke quite frankly.

Totally agree with you that you shouldn't have to change the phone. It's the approach that Apple takes to updates, they need to ensure they are backwards compatible and do not break things when they release updates. Realistically, cars shouldn't have to be updated every time a phone manufacturer does an update. I'm sorry, that comment really doesn't help you,

I guess my initial thoughts were to try to isolate the issue to the car or the phone. Good luck, I hope you get it sorted out soon.

[debclarke81@gmail.con]

Thanks Sean. I'm not sure what the next move should be. I've contacted the ACCC to see what my rights are and if they would be interested in researching this issue. It's hard when the company says they can't do anything else because it's an Apple software issue. Especially being a woman, sometimes our 'clout' isn't regarded as much as a mans. I'd love to hear from anyone else is they are having these issues.

[jtmesa]

Thanks Sean. I'm not sure what the next move should be. I've contacted the ACCC to see what my rights are and if they would be interested in researching this issue. It's hard when the company says they can't do anything else because it's an Apple software issue. Especially being a woman, sometimes our 'clout' isn't regarded as much as a mans. I'd love to hear from anyone else is they are having these issues.

Hi Deb, I think these days they will take advantage of anyone who doesn't have a technical background, However i can understand how you feel.

Just a couple of thoughts:

a. Does the connection issue also extend to an Android phone?
b. Ask if they can they roll the software update back to previous known working version?
c. Just to clarify, is the update on your car an installation of Carplay?
- If it is, just check the usb/lighting cable with another one - its sounds silly but its worth a shot
d. If Carplay is installed (knowing that it is buggy), it might be worth just using Bluetooth as your connection to your iphone as a workaround till they get that software sorted.

[discojools]

I had a problem when upgraded to an iPhone 8 from a 6 in my 2014 RRS, 2011 D4 and wife’s Freelander. This was using Bluetooth. Intermittent connection when making and receiving calls. My old iPhone 6 and daughters IPhone 7 worked fine. After much frustration and a replacement IPhone 8(free from Apple) I just recently traced it to the phone case/protector. Removing the case solved it. Strange that the older phones had the same case. I can only put it down to the iPhone8 having a different arial which the case interfered with.
Just taken delivery of MY19 RRS where the problem is still there but to a much lesser extent. Removing the case removes any trouble completley.

[grey_ghost]

I drive a Skoda, and use an iPhone, and have had issues in the past. As mentioned in a previous post - I found that:

Using Apple Carplay had issues so I no longer use it, I ONLY use Bluetooth- which seems to work a lot better.

Even with Bluetooth - sometimes the phone drops out and won’t connect.

To fix it I have to re-pair the Bluetooth connection (about once every 3 months)

One time the iPhone wouldn’t connect no matter what I did. [emoji26]

I drove around for days - resetting the phone, deleting the BT connection on the phone and the car. Nothing would fix it.

That one time I reset the car back to factory defaults (losing all settings, which wasn’t much) and then paired the phone and off I went..

I realise that I drive a Skoda and not a Rangie but I hope the above helps.

I have used iPhone 6, 8 and now the latest XR - without any software updates on my Skoda BUT only using Bluetooth not Apple CarPlay

Cheers,
GG

[debclarke81@gmail.con]

I had a problem when upgraded to an iPhone 8 from a 6 in my 2014 RRS, 2011 D4 and wife’s Freelander. This was using Bluetooth. Intermittent connection when making and receiving calls. My old iPhone 6 and daughters IPhone 7 worked fine. After much frustration and a replacement IPhone 8(free from Apple) I just recently traced it to the phone case/protector. Removing the case solved it. Strange that the older phones had the same case. I can only put it down to the iPhone8 having a different arial which the case interfered with.
Just taken delivery of MY19 RRS where the problem is still there but to a much lesser extent. Removing the case removes any trouble completley.

Thanks very much for this info. I’ll try taking off the cover and see if that helps. The issue extends to the car not downloading all of my contacts or music and the voice control not working properly as well. I did try an android but that seemed to work although I did my try it for an extended period of time. Appreciate your feedback.

[debclarke81@gmail.con]

I drive a Skoda, and use an iPhone, and have had issues in the past. As mentioned in a previous post - I found that:

Using Apple Carplay had issues so I no longer use it, I ONLY use Bluetooth- which seems to work a lot better.

Even with Bluetooth - sometimes the phone drops out and won’t connect.

To fix it I have to re-pair the Bluetooth connection (about once every 3 months)

One time the iPhone wouldn’t connect no matter what I did. [emoji26]

I drove around for days - resetting the phone, deleting the BT connection on the phone and the car. Nothing would fix it.

That one time I reset the car back to factory defaults (losing all settings, which wasn’t much) and then paired the phone and off I went..

I realise that I drive a Skoda and not a Rangie but I hope the above helps.

I have used iPhone 6, 8 and now the latest XR - without any software updates on my Skoda BUT only using Bluetooth not Apple CarPlay

Cheers,
GG

thanks GG for your reply. I don’t use carplay only Bluetooth. It sounds as though this issue isn’t related only to RR! I guess with so much technology it leaves us open to many more issues. I still stand by my original argument with Land Rover that a six figure car should have had all of this worked out! Appreciate your reply.

[debclarke81@gmail.con]

Hi Sean thanks for your reply. I don’t use the cable, only Bluetooth. The tech mechanic at landrover tried his android and it seemed to work fine but we didn’t try it for an extended period of time. Another iPhone didn’t work fully either. They’ve said there may be another software upgrade to try but I’ve told them that if they can’t fix it I want a refund or another solution as with a six figure car this shouldn’t be happening. That’ll be a fun argument! Cheers and thanks for your ideas.