arogant suppliers

[incisor]

I take every opportunity i can to try and negotiate a discount for users of this site, most i approach are very nice whether they decide to take advantage or not, but every now and then you come across really arogant people...

i approached a large AU spotlight manufacturer (which shall remain nameless) in the hope that something could be done.... dont think i have ever had the displeasure to the degree i felt today.... really uncalled for, sheesh...

oh well, may the force be with them i suppose.... i am now talking to another major brand name and they are much nicer to deal with...

lets hope the news is good ....

[Omaroo]

Bugger. I'm looking for some additional ones for my roofrack's leading edge. I have to say that I'm surprised.

Pity :?

[Bytemrk]

That's pretty short sighted of them really.....

How many active members do we have?.... That is a lot of potential customers.....

I understand some will and some won't want to be involved...

Many businesses may consider the cost greater than their return....

But to be arrogant and rude... may actually be costing them... with NO return :roll: ....


Oh well..... we can't all as astute businessmen as others can we Inc.?. :wink:

[tombraider]

So were they rude?

Or just refused to co-operate?

Knowing the company your referring to I know why they didnt want to offer a deal.

They are a manufacturer and as such have set up a pre-existing distribution network with a select number of outlets (and therefore a limited customer base on their files).

Whilst I will not defend rudeness I understand their refusal to deal direct to members of clubs and or the public.

After all, we couldnt deal direct with Monroe either :wink:

Handling single orders is a time consuming task and in a manufacturing business is a 'head ache' thats not really needed.
In a large business this is harsh but true. Hence retail outlets.

As for the other light supplier, good luck, but I'll stick with the good stuff.

Cheers
Mike

[incisor]

they have no distribution network, per se.

most states you have to contact them directly.

you contact their email contact, who then forwards it on to the rep for that state.

trouble is the snide comment in the forward was not removed when he replied to me https://www.aulro.com/afvb/

[incisor]

i tried the retail approach as well...

seeing i have the online shop and stock stuff at my normal business shop as well, to the point coventry and many others supply me at trade...

but they insist it has to be a workshop or 4wd outlet, and because i have computing in my business name i couldnt possibly sell 4wd accessories as well...

wonder how campmart and others got in...

the whole response to my approach was unprofessional imho

[incisor]

Originally posted by tombraider
As for the other light supplier, good luck, but I'll stick with the good stuff.
no argument from me, pure spotlight the SA product cant be beat...., but i personally prefer the rallye 4000 series lights for driving lights, much better units imho, but many beg to differ https://www.aulro.com/afvb/

[YRVGreen]

Yea inc, i noticed the same thing happening with my friends business, so I got a general sales abn, so in therory I could sell anything, but have only ever had troubles with wholesales struggling to keep up with the supply, they are the only ones that wont play ball,.. everyone else sees a sale as a sale,.
for example, I can buy nearly any cannon digital camera, but cant get a supplyer for slr's,..

Try the company that makes the ones good for "Rallying" the troops, I hear they are "Hell" astounding good https://www.aulro.com/afvb/

[noddy]

How moronic are some companies :roll: :roll:

From now on, everytime I see one of their expensive advertisments I will be thinking of this thread. Unknowlingly, they have probably just cost themselves a bomb in brand damage.

Don't care how good their product may be, but rudeness and arrogance to potential customers ain't clever. Without having seen the email trail, it sounds like the sort of company I will not be dealing with in the future.

[tombraider]

Similar story 18 months ago.

I was looking ot modify the springs on the Defender so chatted with several people.

Slunnie gave me a supplier to contact, so I emailed them. Now several people had good dealings with them but on that day I got a snakey email like you would believe. Even to the extent of telling me...

"Your a f**king idiot"

My response was a "what have I done to you, I only asked a question".....

I got a full verbal apology shortly thereafter, the guy was most apologetic and was just "having a bad day" - we're human... It happens...

Personally I wont boycot a product if its the better one out there. I'll just find another way to get it!

Cheers
Mike

[incisor]

these people didnt tell me to F off or call me names or anything remotely similar to that, i was treated in an offhand manner and brushed off to one side.

[incisor]

Originally posted by tombraider
Personally I wont boycot a product if its the better one out there. I'll just find another way to get it!
my approach exactly....

life goes on.... i have willing suppliers of other brands and talking to someone about getting hold of the "good stuff" at a resonable price.

[discoute]

I see this spot light as just 1 of about 6 brands on the market, to say they are the best is not really true. the best one is the company who offers service and manners. I can give you a contact for a wholesaler if you like.

glen

[landrovermick]

IMHO - any brand that limits it self to Mechanical workshops and 4x4 stores is aimed atthe cranker market! ( no offence intended - afterall they have won some prestigious ???? awards in 4x4 magazines - so they must be good.....right??? he he he )

- i like the fact that i can walk into nearly any Roadside stop / k mart / big w / repco / autobarn / bunnings (some cases) and get parts for my Hella's. if they are good enough to be used around the nation on rigs that do millions of Km in their life - theyll do me thats for sure.

Mick

[crump]

Originally posted by incisor
these people didnt tell me to F off or call me names or anything remotely similar to that, i was treated in an offhand manner and brushed off to one side.

Maybe your just too sensitive. https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

Now you can tell me to F off and call me names. https://www.aulro.com/afvb/

[incisor]

Originally posted by crump+--><div class='quotetop'>QUOTE(crump)</div><div class='quotemain'><!--QuoteBegin-incisor
these people didnt tell me to F off or call me names or anything remotely similar to that, i was treated in an offhand manner and brushed off to one side.
Maybe your just too sensitive. https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ [/b][/quote]
would be the first time in this lifetime someone has said i am too sensitive

Originally posted by crump
Now you can tell me to F off and call me names. https://www.aulro.com/afvb/
nah, your too nice a fellow :wink: https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/ https://www.aulro.com/afvb/

[Quiggers]

Would be nice for we uninformed as to who you are refering to, incisor, so we can boycott them!

Cheers, GQ

[one_iota]

Originally posted by Quiggers
Would be nice for we uninformed as to who you are refering to, incisor, so we can boycott them!

Cheers, GQ

That would mean that those of us who have them fitted would have to take them off or scratch off the brand name stencilled on the lense covers :wink:

[tombraider]

Originally posted by landrovermick
if they are good enough to be used around the nation on rigs that do millions of Km in their life - theyll do me thats for sure.

Mick

Well less than 1 in 10 rigs this way run anything other than a pair of Lightforce 240s nowadays.

I had a long haul driver absolutely amazed at how well my XGTs performed against his 4000s on the Pt Augusta Road :wink:

And how many parts have I purchased for my Lightforce in the last 6 years...?

None. No blown globes, no failures, nothing..... Lifetime Guarantee on the body / reflector assy.

Cheers
Mike

[tombraider]

Originally posted by Quiggers
Would be nice for we uninformed as to who you are refering to, incisor, so we can boycott them!

Cheers, GQ

Like LRA service? SHould we boycott Landrovers too???

I think not https://www.aulro.com/afvb/ 8) https://www.aulro.com/afvb/

[Jamo]

Originally posted by incisor

life goes on.... i have willing suppliers of other brands and talking to someone about getting hold of the "good stuff" at a resonable price.

Yeah, lifes too short to bother with people/companies that aren't willing to provide good service. It's pretty indicative of a lot of Australian companies...They can't seem to get their heads around the fact that the customers are the ones who keep them in business!

Perhaps you should send a copy of the email with the snide comment to their General Manager.

At the end of the day, they won't be sold here and they will consequently miss out on some sales. Their loss.

Oh, good spotties that they are; the XGT's might have a lifetime guarantee, but the 140's obviously don't. After four years, the bodies on both of mine cracked and it cost about $100 for replacements (although it was good that you could buy parts). I was pretty annoyed as they should ba able to handle Australian conditions, since their made here!

[tombraider]

Originally posted by Jamo
Oh, good spotties that they are; the XGT's might have a lifetime guarantee, but the 140's obviously don't. After four years, the bodies on both of mine cracked and it cost about $100 for replacements (although it was good that you could buy parts). I was pretty annoyed as they should ba able to handle Australian conditions, since their made here!

A set of the original 240s (with the screws around the lense) started leaking and went black.

He went to lightforce and they replaced them with brand new ones with the gortex breathers for nothing... Even unbolted the old ones and fitted them up for him...

I'd email lightforce for an explanation on why the bodies werent replaced FOC. Very unusual or did you go through a dealership?

Cheers
Mike

[Jamo]

Originally posted by tombraider+--><div class='quotetop'>QUOTE(tombraider)</div><div class='quotemain'><!--QuoteBegin-Jamo
Oh, good spotties that they are; the XGT's might have a lifetime guarantee, but the 140's obviously don't. After four years, the bodies on both of mine cracked and it cost about $100 for replacements (although it was good that you could buy parts). I was pretty annoyed as they should ba able to handle Australian conditions, since their made here!

A set of the original 240s (with the screws around the lense) started leaking and went black.

He went to lightforce and they replaced them with brand new ones with the gortex breathers for nothing... Even unbolted the old ones and fitted them up for him...

I'd email lightforce for an explanation on why the bodies werent replaced FOC. Very unusual or did you go through a dealership?

Cheers
Mike[/b][/quote]

Went through a dealership.

I'll do what you suggest and see what happens! Thanks mike!

[crump]

and crap public relations or marketing department doesnt necessairily equate to a crap product, just crap management.

[drivesafe]

I’ll do you one better Inc.

One of the driving light companies ( not the one you are dealing with ) is negotiating with me to by some gear off me to resell.

After reading you post, I thought I would ask them if I could get some driving light sets, at wholesale price, you know, the same wholesale price they wanted on the gear they want me to supply.

Don’t need to be a rocket scientist to work out what their reply is.

Good enough for the goose but not for the gander.