L320 Engine failure at 58k km

[AS355]

Hi all My L320 RRS has just suffered an engine failure at 58k, They tell me it is a big end failure.
My question is seeing it has only done 58,000 klm does anyone think I would have a claim against LRA?
I would've have expected a diesel like this to last for 300,000klm. My Disco3 had 225k on it when sold and was still going strong.
I would much appreciate some feed back as to what others here think.
TIA.

[Eevo]

i would expect it to last longer, but what year is it? LRA would reject it cause its outside of the 5(?) year warrantly

[DiscoMick]

Definitely go to your dealer and ask them to take it up with LRA.

[Graeme]

2012 by a previous post, so another 3L gone.

I see red every time I read of another, reliving my early TD5 D2 ownership where LR wouldn't look at it loosing coolant yet that only cost me $10K.

[p38arover]

Under Australian consumer law, it may be covered even though it's out of warranty.

Have a look at YouTube for this video: Engine failure. No warranty. What do you do? | Auto Expert John Cadogan

[AS355]

Thank you all for the speedy response.
will try and convince LRA that it is not good enough to have the engine fail after only 58,000ks.
And mine not being the only one.
There is obviously an issue with the engines.
cheers

[p38arover]

Thank you all for the speedy response.
will try and convince LRA that it is not good enough to have the engine fail after only 58,000ks.
And mine not being the only one.
There is obviously an issue with the engines.
cheers

You will need someone who is used to dealing with car manufacturers.

[Meccles]

Be prepared to use solicitors quote Australian Consumer Law not warranty’s. This is all about product meeting expectations

[DiscoMick]

Yes, that's right. Consumer law overrides warranty. Is the engine fit for purpose? You need legal advice.

[peterall]

Any update on your engine claim AS355??

[stuarth44]

2012 by a previous post, so another 3L gone.

I see red every time I read of another, reliving my early TD5 D2 ownership where LR wouldn't look at it loosing coolant yet that only cost me $10K.

as a diesel fitter with experiece up to 3000 hp, this is how I find out what is going on in any engine, take out the eng. oil filter cartridge, cut it open with a hacksaw, open the filter medium, spread it out, then shine a light on it, gold bronze shows bearing on way out, silver grabbed piston , do this every oil change
by the way td5 had a recall on coolant, there is a clip holding one of the hoe\ses on right of enginelkg from front, clip chaffes the hose, I found this after much stress on Autobahn, vehicle goes limp mode

[Graeme]

My TD5's coolant problem was a porous head, a common fault in the first batch of engines.

[stuarth44]

My TD5's coolant problem was a porous head, a common fault in the first batch of engines.
as well as what i stated, mine was a millennium edition, by that time heads were ok, I 'spose, the 5 cyl mill made a fabulous beat climbing on the autobahn at 130km/h

[AS355]

Any update on your engine claim AS355??
HI, Still trying to have LRA come to the party.

After many emails they have more or less said "Take a jump"

The main problem I have had is that the previous owner serviced it at around 15k but the services were late by calendar by unto 6 months.
He did not use it much and was away a bit also.
My argument to LRA was that it more than likely would do less harm to the engine that doing the recommended 26k between services.
Spoke to an oil analysis guy and he said the same thing more or less.
I still believe that they had a faulty product to start with and they shouldn't be blaming the servicing.
A David and Goliath fight I think.

[Eevo]

its up to LRA to prove being 6 months late was the cause of the failure to deny the claim/

[Grumbles]

Hi AS355. People will tell you get a lawyer and take them to court but.......Think very carefully before you go to court. Consult a solicitor experienced in motor trading/affairs etc by all means but act carefully.

Car manufacturers defend their reputation/product vigorously and employ the best legal people, the best engineers, the best of anything else that they think they need in court to beat you. They will also be flown in via first class, accommodated in the very best hotels and eat at the vary best restaurants. Initially this won't affect you but later on it will.

As soon as you step into the court the financial clock is ticking. You have to pay your legal person, witnesses/engineers and their travel, accommodation costs etc. If at any stage you walk away the car company can ask the court for costs to be awarded against you. If you get an overall verdict in your favour then the car company will likely appeal the decision. They can keep on fighting you until it breaks you financially and then when you finally quit they ask the court for their costs to be awarded against you and you still have to pay your team.

What ever you do I suggest you consider staying within the bounds of Consumer Affairs Tribunals. Unlike the civil courts costs cannot be asked for or awarded.

To give an example of what legal costs can mean. Five years ago I engaged a solicitor over a matter. He in turn said I should speak to a barrister to get an idea of legal interpretation and likelihood of success in court. The barrister charged $3G for a half hour chat in his rooms. That is correct....$3G and we hadn't even got to what the costs of his legal research, his attending solicitor, his appearance in court, any specialist technical opinion plus all their behind the scenes work costs if the matter proceeded to court.

Cheers and good luck.

[scarry]

To give an example of what legal costs can mean. Five years ago I engaged a solicitor over a matter. He in turn said I should speak to a barrister to get an idea of legal interpretation and likelihood of success in court. The barrister charged $3G for a half hour chat in his rooms. That is correct....$3G and we hadn't even got to what the costs of his legal research, his attending solicitor, his appearance in court, any specialist technical opinion plus all their behind the scenes work costs if the matter proceeded to court.

Cheers and good luck.

Yes you are right there.

One of my brothers is a barrister.The dollars he charges out are absolutely rediculous.
But he would be out of depth changing a tyre on a wheelbarrow .....[biggrin]

[101RRS]

Speak with the ACCC - they recently took Ford to court and won big time, so they may be in a mood to take this on, particularly in view of the many documented engine failures. Likewise JRA may be more inclined to be sympathetic when reminded of the Ford prosecution. Court orders Ford to pay $10 million penalty for unconscionable conduct | ACCC (https://www.accc.gov.au/media-release/court-orders-ford-to-pay-10-million-penalty-for-unconscionable-conduct)

Other than that - you are on your own as the consumer law can only be enforced via a court order which maybe very expensive to achieve.

Garry

[Discodicky]

HI, Still trying to have LRA come to the party.

After many emails they have more or less said "Take a jump"

The main problem I have had is that the previous owner serviced it at around 15k but the services were late by calendar by unto 6 months.
He did not use it much and was away a bit also.
My argument to LRA was that it more than likely would do less harm to the engine that doing the recommended 26k between services.
Spoke to an oil analysis guy and he said the same thing more or less.
I still believe that they had a faulty product to start with and they shouldn't be blaming the servicing.
A David and Goliath fight I think.

Are you aware of LR Bulletins SSM71816 and SSM72928?
These Bulletins detail the failures.
Might pay to try and go "public" with a motoring correspondent?
John Connolly writes in The Weekend Australian and regularly berates Mazda for apparent engine problems with some models. I think he's had some degree of success...could be worthwhile informing him of this LR/RR/Jaguar problem. These journos are always looking for fresh content!

[scarry]

Are you aware of LR Bulletins SSM71816 and SSM72928?
These Bulletins detail the failures.
Might pay to try and go "public" with a motoring correspondent?
John Connolly writes in The Weekend Australian and regularly berates Mazda for apparent engine problems with some models. I think he's had some degree of success...could be worthwhile informing him of this LR/RR/Jaguar problem. These journos are always looking for fresh content!

And he also not long ago, hit LR pretty hard,commenting about the couple that sued LR over a new RR with constant issues,and poor dealer service,and won.

[AS355]

And he also not long ago, hit LR pretty hard,commenting about the couple that sued LR over a new RR with constant issues,and poor dealer service,and won.

OK Thanks to you all for your advice,
I certinaly don't want to be going down the path of the cost to go to court.

I think I only have one tack and that is to go the social media / Journo way and see how I go.
Will right to the motoring journos and see how I go.

[AS355]

Are you aware of LR Bulletins SSM71816 and SSM72928?
These Bulletins detail the failures.
Might pay to try and go "public" with a motoring correspondent?
John Connolly writes in The Weekend Australian and regularly berates Mazda for apparent engine problems with some models. I think he's had some degree of success...could be worthwhile informing him of this LR/RR/Jaguar problem. These journos are always looking for fresh content!


Thanks Discodicky.
I knew of the bulletins but not the reference numbers.
Thats very much for that.
Also The advice re contacting John Connolly.
Cheers

[AS355]

Hi AS355. People will tell you get a lawyer and take them to court but.......Think very carefully before you go to court. Consult a solicitor experienced in motor trading/affairs etc by all means but act carefully.

Car manufacturers defend their reputation/product vigorously and employ the best legal people, the best engineers, the best of anything else that they think they need in court to beat you. They will also be flown in via first class, accommodated in the very best hotels and eat at the vary best restaurants. Initially this won't affect you but later on it will.

As soon as you step into the court the financial clock is ticking. You have to pay your legal person, witnesses/engineers and their travel, accommodation costs etc. If at any stage you walk away the car company can ask the court for costs to be awarded against you. If you get an overall verdict in your favour then the car company will likely appeal the decision. They can keep on fighting you until it breaks you financially and then when you finally quit they ask the court for their costs to be awarded against you and you still have to pay your team.

What ever you do I suggest you consider staying within the bounds of Consumer Affairs Tribunals. Unlike the civil courts costs cannot be asked for or awarded.

To give an example of what legal costs can mean. Five years ago I engaged a solicitor over a matter. He in turn said I should speak to a barrister to get an idea of legal interpretation and likelihood of success in court. The barrister charged $3G for a half hour chat in his rooms. That is correct....$3G and we hadn't even got to what the costs of his legal research, his attending solicitor, his appearance in court, any specialist technical opinion plus all their behind the scenes work costs if the matter proceeded to court.

Cheers and good luck.


Yep there is no way I could afford to go down the lawyer path.
Will just have to have a go myself with social media i think, otherwise pay up for a new donk.
Cheers

[AS355]

Speak with the ACCC - they recently took Ford to court and won big time, so they may be in a mood to take this on, particularly in view of the many documented engine failures. Likewise JRA may be more inclined to be sympathetic when reminded of the Ford prosecution. Court orders Ford to pay $10 million penalty for unconscionable conduct | ACCC (https://www.accc.gov.au/media-release/court-orders-ford-to-pay-10-million-penalty-for-unconscionable-conduct)

Other than that - you are on your own as the consumer law can only be enforced via a court order which maybe very expensive to achieve.

Garry



Yep that was one of JRAs suggestions, that I go to ACCC and see how I went.
The tone of the email was sort of a "Suck it up sunshine you have no hope."

But maybe a bit of friction on social media might help.
Thanks for your thoughts.
Glen

[AS355]

Are you aware of LR Bulletins SSM71816 and SSM72928?
These Bulletins detail the failures.
Might pay to try and go "public" with a motoring correspondent?
John Connolly writes in The Weekend Australian and regularly berates Mazda for apparent engine problems with some models. I think he's had some degree of success...could be worthwhile informing him of this LR/RR/Jaguar problem. These journos are always looking for fresh content!


Hi, I am aware of the Bulletins but not the reference numbers, so thanks for them will help I'm sure in it all.
Much appreciated.

Cheers
Glen

[AS355]

Are you aware of LR Bulletins SSM71816 and SSM72928?
These Bulletins detail the failures.
Might pay to try and go "public" with a motoring correspondent?
John Connolly writes in The Weekend Australian and regularly berates Mazda for apparent engine problems with some models. I think he's had some degree of success...could be worthwhile informing him of this LR/RR/Jaguar problem. These journos are always looking for fresh content!


Sorry in last reply I forgot to mention that I have taken up your suggestion and contacted John and am now just waiting for his reply.
Thanks for the suggestion.

Cheers
Glen

[AS355]

And he also not long ago, hit LR pretty hard,commenting about the couple that sued LR over a new RR with constant issues,and poor dealer service,and won.


Hi Paul;
I have seen that and you never know all the pas history may help.

Thanks
Glen

[scarry]

Hi Paul;
I have seen that and you never know all the pas history may help.

Thanks
Glen

All the past history in that case was in the paper a few weeks before.
Very poor customer relations on LR’s part.

[101RRS]

Will just have to have a go myself with social media i think, otherwise pay up for a new donk.
Cheers

Social media will not work with vehicle manufacturers - use the Consumer Affairs process and contact the ACCC to discuss - they are out hunting for car makers at the moment.

PS just saw your response above - so you did not ring their complaints line - still lodge a complaint with documentation. Also your local consumer affairs organisation. Organisations easily fob off emails but are more responsive to being rung.

[AS355]

Social media will not work with vehicle manufacturers - use the Consumer Affairs process and contact the ACCC to discuss - they are out hunting for car makers at the moment.

PS just saw your response above - so you did not ring their complaints line - still lodge a complaint with documentation. Also your local consumer affairs organisation. Organisations easily fob off emails but are more responsive to being rung.


Hello 101RRS:
I was advised by a dealer to first contact them by phone and when I rang the consumer line they asked me to send and email.
I also put it in a letter to them.
I will give the consumer affairs a go though, nothing to lose.

Cheers
Glen

[PerthDisco]

John Connolly (not Cadogan) who writes a motoring article in The Australian loves these disputes and covered the lady who took on LR and won

[AS355]

Social media will not work with vehicle manufacturers - use the Consumer Affairs process and contact the ACCC to discuss - they are out hunting for car makers at the moment.

PS just saw your response above - so you did not ring their complaints line - still lodge a complaint with documentation. Also your local consumer affairs organisation. Organisations easily fob off emails but are more responsive to being rung.


Thanks for that information.
Much appreciated having input from this site.

Glen

[AS355]

John Connolly (not Cadogan) who writes a motoring article in The Australian loves these disputes and covered the lady who took on LR and won


Thanks for that.

I have emailed John but as yet no reply.
Will wait and see.

Cheers

[AS355]

Hi all:
Still working on LRA for a replacement engine,

I am looking for a bit of help here for at least 3 names of others whom have had the same issue, i.e.: early engine failure of their 3.0lt engine.
I am looking at going to LRA / JRA one more time with a list of information about their engine failures.
There is so much on the internet about their failures that it is quite unnerving just how many there has been both here and overseas.

If this last ditch effort with them fails I am looking at going to A Current Affair and or Australian Financial Review as I have connections with them.

So if anyone would like to put their name up that would be of a great assistance.
This for manly ACA as they like to have at least a few other people to interview.

Thanks all:
Glen

[PerthDisco]

Are you familiar with the lady who sued LRA and won in last few years over her brand new top of the wozza Range Rover? There was a fair bit of news coverage at the time might help you to reference. Was coolant loss problem but she stuck to her guns and had the capability to fight it all the way.

[Dodgecharger2019]

My Rr sport sdv6 engine fail today catastrophicly at 18000 miles in uk.
Picking the misses from Manchester Airport after 24 hours flying from Aus .she not happy .stuck on side of road for 2 hours waiting for recovery. 2 years out of warranty

[loanrangie]

My Rr sport sdv6 engine fail today catastrophicly at 18000 miles in uk.
Picking the misses from Manchester Airport after 24 hours flying from Aus .she not happy .stuck on side of road for 2 hours waiting for recovery. 2 years out of warrantyI would be having a chat with LR especially of it has LR service history.
Actually being an L320 it's well out of factory warranty so I assume you mean extended warranty ?

[haydent]

"extended warranty" thats what i was wondering too.

[Calin]

My Rr sport sdv6 engine fail today catastrophicly at 18000 miles in uk.
Picking the misses from Manchester Airport after 24 hours flying from Aus .she not happy .stuck on side of road for 2 hours waiting for recovery. 2 years out of warranty

Hi,
I’ve had the same issue as described by you and the SSM72928 document in a Range Rover Sport 2010 HSE with 260k km. Suddenly the noise come out, without any warning lights, no smoke. I was out of the city on rural area and keep driving at low speed about 20 km. The sound still the same. I get home and stop the engine. A small amount of black oil drops on the floor (about 100 ml). I call Ford dealer in town, they said to bring the vehicle to them. I check oil level, was at minimum, then I add some oil I’ve had (5w30 I believe, synthetic), about one litter, then I start the engine and drive about 5 km to the dealer. No warning lights at all, no smoke, no nothing, just noise. They said is a connecting rod problem by the sound. Let the car there and next day, said the crankshaft is bent. I have no clue how they determined the answer as they only unmount the bottom shield of the engine.
It is obvious I should stop the vehicle instantly when I heard the noise, but the circumstances are what they are, so now I just check all issues over the Internet and found this page.
Replace the engine cost at independent garage: starts at 15000€. Most of people just drop the car so it’s frustrating…I decide to repair it as I like it too much :).
By the way, I am located in Barcelona, Spain. An independent garage in Portugal, replaces the engine starting with 9000 € plus tow cost.
Anyway, I believe it is a shame, Land Rover didn’t call all suspect cars to replace the defective designed crankshaft bearings, waiting till the engine simply dies. They made great cars but stupid service. I still wait quotes from Land Rover official service.

[haydent]

sad to hear