Service more than 12 months - how bad?

[Arapiles]

So ... in mid 2017 I bought a lowish kms D4 from a dealer. My understanding was that the services were all up to date when I bought it but I didn't see the online service record and I wasn't advised otherwise. Twelve months later I had it serviced through the same dealer we'd bought it from.

It's currently due for a new service and I'm getting it done by an independent who's advised that the on-line service record says that it was serviced in mid 2015, mid 2016 and then by me in mid 2018. But it wasn't serviced in 2017.

I rang the dealer and their position is that there's no record that they'd said that the services were up to date when I bought it in 2017. But they also didn't advise that it was overdue to be serviced.

We haven't had any issues with the car - yet - and it's at 80,000 kms. It's under an extended factory warranty for another month.

So, the apparent service gap was two years and about 30,000 kms. How bad can that be?

[Eevo]

dont overthink it, just keep the servicing up from now on.

[scarry]

dont overthink it, just keep the servicing up from now on.

There is probably nothing you can do,just move on.

[kelvo]

Were the recorded services all from the same dealer? If so the missing service might have been carried out, but not updated on the OSH. Give the last recorded service garage, prior to you getting the D4, a call and see if they have any records for the missing service.

But realistically the dealer you bought it from probably took the car in before the 2017 service was required, you bought it but didn’t ask about the service history and they didn’t mention it needed a service as you would have then requested that they service as part of the sale.

Hindsight is a wonderful thing.

[DiscoJeffster]

Mine had a time where the previous owner went to 30k odd km. It’s still going fine at 265,000km so it hasn’t hurt it all that much. He was a staunch factory servicer so most were at around 25,000km. He never over serviced by any means. As I said, it’s going fine, so read into what you will. I now do 10,000km max and less of recent due to repairs being carried out.

[Arapiles]

Thanks all - other than being annoyed about it, you're right, there's not much that I can do about it now.

The independent will give it a good pre-end-of-warranty general check-over.

[rocket rod]

The standard service interval is 26,000km so you're only 4,000km over, but as others have said, do it every 10,000km from now on.

[Tombie]

We have on our fleet a 2013 Prado 3.0TD.

It was delivered new to the Mine Boss up North and he put 76,000km on it in about 2 years.

One day I was asked to take it back to Whyalla to get it serviced. It was a loud, noisy machine, noticeably so compared to my usual daily work Prado.

Once at the dealers it was established it had not been serviced - at all - since delivery. [emoji2957]

They did all fluids, greased everything (they did void all warranty at this point), but it’s still on the fleet and now at around 300,000km. And it’s back to a normal Prado clatter..


I wouldn’t worry about your interval - just pick up and keep moving forward with your servicing.

[Tombie]

The standard service interval is 26,000km so you're only 4,000km over, but as others have said, do it every 10,000km from now on.

Every 12-14 is more than overkill

[DiscoJeffster]

That shows how oils have improved. I saw a Honda Accord once that got to 45,000km without a service. It was seized and the oil had coked solid in the heads. This was in the early ‘90s and would have been standard mineral oil.

[dirvine]

I get my D4 serviced by an independent. Issue is they do not have access to the On line service module and so when a dealer looks at your service records they cannot see that it has been serviced. Happened when I had a warranty claim. I now keep all my service records. Not that I plan to sell my car anytime soon, unless the defender is as good!!!

[Eric SDV6SE]

When under factory and extended warranty I followed the LR service intervals and always had it serviced by JLR. Now out of warranty I change oil every 10,000km, air, fuel, pollen filters every 2 years. Did all fluids last December for its 9th birthday.

Oils have definitely improved, but manufacturing tolerances are tighter now as well.

I think personally 26,000km is too long, especially when lots of towing and offloading is done.

[shanegtr]

dont overthink it, just keep the servicing up from now on.
x2


Every 12-14 is more than overkill

Agree, they will do 20,000km easily on the engine oil

[Eevo]

depends on the drving conditions.

stop start driving, i would still change every 5k.

[Tombie]

depends on the drving conditions.

stop start driving, i would still change every 5k.

Not necessary - oil analysis confirms that.

Literally pouring money away.

[Eevo]

Not necessary - oil analysis confirms that.

Literally pouring money away.


i hear you, im just not convinced

[gofish]

In regards to online service records, my LR mechanic does this AS WELL as in a booklet which he provided. I think people still want to see "paper" records.

[DiscoMick]

Synthetic oils have certainly made a lot of difference to service times, particularly for engine oil. It seems to vary a lot between companies too. For example, our Defender is on 20,000 kms according to LR, but our Mazda is on 10,000 kms or six months, according to Mazda. I tend to over-service, on the theory oils are cheap insurance for a longer life.

[dirvine]

In regards to online service records, my LR mechanic does this AS WELL as in a booklet which he provided. I think people still want to see "paper" records.
According to my well regarded independent only jlr dealers have access to the online records that jlr use. It is bloody annoying as there is no service book supplied when you purchase the car new. This was said to me in March 2019 when I questioned him. He also keeps his own records for his clients.

[DiscoMick]

I think the independents can pay JLR to get access to the online record.

[gofish]

...people like to see paper [wink11]

[cjc_td5]

My LR dealer prints out the online service record at every service and attaches it to the back of my invoice.
C

[letherm]

You can go to TOPIX and print it out unless they've stopped that. Did it a while back.

Martin

[l00kin4]

Spot on Land Rover(R) Online Service History - Land Rover(R) Australia (https://www.landrover.com.au/ownership/service-and-maintenance/online-service-history.html)



You can go to TOPIX and print it out unless they've stopped that. Did it a while back.

Martin

[l00kin4]

Hmm - I just downloaded the service history for my car and all the 'in-between' ~6 monthly services are missing. These include a partial fluid flush of the transmission, tx and diff fluid changes etc. - things which, if I did decide to sell it, I would want a prospective buyer to know about.

I have no idea why they're missing but I find it pretty annoying, especially given there is no other (written) record of the services. I can only assume that the dealer has elected not to record these... not sure.

I actually keep all the records for myself (as somewhat ironically, even though I'm in IT, I don't trust these systems including the users to keep records important to me) so I fired the lot over to them with a please explain.

We'll see what they come up with.

David

[shanegtr]

Synthetic oils have certainly made a lot of difference to service times, particularly for engine oil. It seems to vary a lot between companies too. For example, our Defender is on 20,000 kms according to LR, but our Mazda is on 10,000 kms or six months, according to Mazda. I tend to over-service, on the theory oils are cheap insurance for a longer life.
Its not just synthetics alone, in fact most good quality mineral oils now could likely handle the extended intervals (I wont even get into the fact than many "synthetics" may not be as synthetic as consumers think). One of the single biggest improvements in diesel engines was going from indirect injection to direct injection, the modern common rails just do not soot up the oil anywhere near what they used to. IMHO soot was the biggest limiting factor in an oil change interval which is no longer the case.

[vbrab]

I move about the country and use a range of service options.
Basic service including trans, diff, transfer case, I do myself.
Those services, and all other work, I simply record manually in the service book.
The only person who needs to know if my vehicle is serviced, and when what is due next, is me.

[letherm]

Hmm - I just downloaded the service history for my car and all the 'in-between' ~6 monthly services are missing. These include a partial fluid flush of the transmission, tx and diff fluid changes etc. - things which, if I did decide to sell it, I would want a prospective buyer to know about.

I have no idea why they're missing but I find it pretty annoying, especially given there is no other (written) record of the services. I can only assume that the dealer has elected not to record these... not sure.

I actually keep all the records for myself (as somewhat ironically, even though I'm in IT, I don't trust these systems including the users to keep records important to me) so I fired the lot over to them with a please explain.

We'll see what they come up with.

David

My LR dealer told me that they only put in scheduled services. I kept the paperwork for my records. Shows you that LR don't think you need a mid schedule service.

Martin

[Tombie]

My LR dealer told me that they only put in scheduled services. I kept the paperwork for my records. Shows you that LR don't think you need a mid schedule service.

Martin

Just means your dealer is lazy!

[PerthDisco]

Put all your service records into a spreadsheet and it’s super easy to see what’s been done and what’s coming up at a quick glance.

Just add columns to suit activities performed.

The only problem I found was working out what actually had been done when it was ‘dealer serviced’. Since I took control much easier.

https://uploads.tapatalk-cdn.com/20190718/6508d116d0ffe1654cbe48173d27c429.jpg

[Arapiles]

Were the recorded services all from the same dealer? If so the missing service might have been carried out, but not updated on the OSH. Give the last recorded service garage, prior to you getting the D4, a call and see if they have any records for the missing service.

But realistically the dealer you bought it from probably took the car in before the 2017 service was required, you bought it but didn’t ask about the service history and they didn’t mention it needed a service as you would have then requested that they service as part of the sale.

Hindsight is a wonderful thing.

Unfortunately all the recorded services are from the dealer I bought it from.

[DiscoJeffster]

Put all your service records into a spreadsheet and it’s super easy to see what’s been done and what’s coming up at a quick glance.

Just add columns to suit activities performed.

The only problem I found was working out what actually had been done when it was ‘dealer serviced’. Since I took control much easier.

https://uploads.tapatalk-cdn.com/20190718/6508d116d0ffe1654cbe48173d27c429.jpg

Practically identical to mine except I put an X in the relevant column [emoji4]

[cjc_td5]

Put all your service records into a spreadsheet and it’s super easy to see what’s been done and what’s coming up at a quick glance.

Just add columns to suit activities performed.

The only problem I found was working out what actually had been done when it was ‘dealer serviced’. Since I took control much easier.

https://uploads.tapatalk-cdn.com/20190718/6508d116d0ffe1654cbe48173d27c429.jpgOh I wish I was anywhere near that organised....hahaha!
[emoji26][emoji26]

[scarry]

i hear you, im just not convinced

Send off an oil sample for tests,even two to be sure,then you will extend the intervals and start saving.

We were doing a lot of work with Castrol refrigeration oils when i bought my first D2,which was 20yrs ago.
Castrol did a heap of tests on the vehicle engine oil samples over the first 60 000Km,and the oil was still fine at 15000Ks after each oil change.
At 20000K,the oil needed changing.

[PerthDisco]

Oh I wish I was anywhere near that organised....hahaha!
[emoji26][emoji26]

Problem is once they get older remembering what has been done and when requires major investigation. Things like diff oils, fuel filters and coolant changes are particularly hard to track.

This saves a lot of guesswork.

[letherm]

Just means your dealer is lazy!

Could well be but the impression I got was that they could not. As you say Tombie, they were probably just lazy.

Martin

[Arapiles]

Update: the dealer rang me today and offered to do the next service for half price, as a gesture of goodwill.

[twr7cx]

Not necessary - oil analysis confirms that.

Any oil analysis providers that you would recommend to use? Are they generally a remote service provider that you mail the sample to or do most industrial areas have a local provider?

[Tombie]

Any oil analysis providers that you would recommend to use? Are they generally a remote service provider that you mail the sample to or do most industrial areas have a local provider?

A quick google search will locate them for you.
I use CAT because of work connections...

[rick130]

Another is ALS, that's who I've used and we use for work too.
Labs in most states.