Smart key not found [Archive] - Australian Land Rover Owners

Lukeis

28th January 2020, 02:04 PM

goldey

28th January 2020, 02:50 PM

Very interested in feedback on this as well. First time it has happened to me this weekend. Turned the car off and back on and the message and the red triangle went away, hhmm!!

Blknight.aus

28th January 2020, 03:05 PM

Just use the stupid key.....

None of my vehicles have any problems with the keys

:)

check for interference or a damaged antennae/fob. It might also happen if you have both keys sets in proximity at the same time.

Lukeis

28th January 2020, 04:18 PM

thanks, happens without the two keys together.
where is the antennae? I doubt it is this as I can syikkk lock or unlock the car from 20m away But worth trying

Just use the stupid key.....

None of my vehicles have any problems with the keys

:)

check for interference or a damaged antennae/fob. It might also happen if you have both keys sets in proximity at the same time.

scarry

28th January 2020, 06:00 PM

I have an odd error

when driving the car will often (50% of the time) show an error saying smart key not found.

it happens while driving and doesn’t go away until I turn off and restart the car.

however nothing else is affected and the car locks and unlocks as usual. I get this error with both keys and have replaced the batteries on both as well just to be sure.

Apart from the red warning it really has no effect on me but worried it might progress to not starting or locking at some stage in the future

Mine did it when it was new,and it wouldn't start on occasions.The message also came up at times while driving,and when the passenger door was opened,while the engine was running.

There was a software update and it is is a similar year to yours.But its strange its taken all these years to rear its head on yours?

So something else may be wrong,do you have the spare fob?If so maybe use it for a while,see what happens.

There is no antenna for it,the receiver is under the steering wheel,on the steering column.

Lukeis

28th January 2020, 07:15 PM

Thanks Paul, I think I might have seen your previous post on this topic before submitting mine. I’ve not noticed any connection with the passenger door but will be more aware now.

the spare FOB gives the same problem but keeping it close by at all times just in case

DiscoJeffster

28th January 2020, 07:28 PM

I’ve had two fobs in the car at the same time when on hols and never had this error so disregard that.

I looked in the manual a while back and there are a number antennas in the car. There is a mesh in the back to detect when you leave the key in the boot to stop you locking it in there. There were a few around the cabin to map out the interior proximity. There is a transponder loop under the dash where you can place the key in the event of a flat remote battery that will allow you to start the car.

Personally I’d go with the mentioned software update as I just can’t fathom how the antenna mesh could fail. [emoji2369]

Lukeis

28th January 2020, 08:42 PM

Software available from a dealer only I presume?

I’ve had two fobs in the car at the same time when on hols and never had this error so disregard that.

I looked in the manual a while back and there are a number antennas in the car. There is a mesh in the back to detect when you leave the key in the boot to stop you locking it in there. There were a few around the cabin to map out the interior proximity. There is a transponder loop under the dash where you can place the key in the event of a flat remote battery that will allow you to start the car.

Personally I’d go with the mentioned software update as I just can’t fathom how the antenna mesh could fail. [emoji2369]

Tombie

28th January 2020, 08:47 PM

Software available from a dealer only I presume?

Gap Tool can do them.

DieselLSE

28th January 2020, 08:48 PM

Software available from a dealer only I presume?
No, you can download the software from Nanocom's Genesis site if you have a Nanocom licence and I presume GAP ID offers the same service.

LRD414

28th January 2020, 10:21 PM

It is feasible that the new fob batteries are poor quality. Possible they were old stock? Have you had the steering column shroud apart, eg for installing switches? This is unlikely I think but maybe the key thing in there got damaged or a wire crimped.

Scott

Lukeis

3rd February 2020, 05:26 PM

hi Mate
sorry for the delay - travelling around aus.

The batteries are unlikely to be the culprit, reason being they were less than a year old anyway so it seemed unlikely to be the battery but to be sure i replaced them both again. Additionally, usually you get smartkey low battery warnings, also it still unlocks from 20m away so no problems throwing the signal.

Any other ideas? its got me stumped.

There has been no playing with the wires under the steering column.

Bigbjorn

3rd February 2020, 08:19 PM

electronic cars are fun things, aren't they![bigwhistle]

Narangga

4th February 2020, 07:55 AM

I know the system you are having issues with differs from a D3 but...

What is your starter battery like? When mine was on its way out I had all sorts of errors raise their head and the audio controls on the steering wheel did some crazy things. :eek:

It is probably not the issue in your case but a test of the battery voltage before start up one morning won't cost you anything.

Cambo_oldjaguar

4th February 2020, 08:19 AM

Try pulling the fuses to the KVM and the antennas, in the fuse panel behind the glovebox, F1, F17, F37, F61, give it a few minutes and put them back in.

It might reset / kickstart the KVM. If it does you might have the same problem down the track again, it'll only be a temporary fix.

Software updates for the KVM are very limited now, the official updates will load the "read only" software into the module which prevents additional keys being programmed.

If it's possible to reload the same software version, or only one revision forward, that would be as far as i'd go. Before you flash it please post up the software version numbers, anything starting with FK72 will lock the KVM.

kenl

4th February 2020, 09:31 PM

Mine has done this off and on over the years, my money is on the starter battery not being optimal. Things like a fridge running and doors being opened and closed constantly effected mine lots.

Lukeis

5th February 2020, 07:57 PM

Thanks, I have tried pulling the fuses today, I will monitor over the next two days to see if this helped.

I've started looking at the software options via Genisis/nanocom and it looks like there are a stack to choose from, can you help drive me in the right direction?

Keyless start:

There are 113 entries in total for flash downloads

(assuming they are in order from oldest to most recent)

1) The existing flash in my car is about 15th on the list
2) The first FK72 appears about 77th on the list
3) The last 30 odd on the list are a mix of FK22 and GH22

Given there are still 60 options between my existing one and the FK22 - any suggestion of which to shoot for?

Thanks

Try pulling the fuses to the KVM and the antennas, in the fuse panel behind the glovebox, F1, F17, F37, F61, give it a few minutes and put them back in.

It might reset / kickstart the KVM. If it does you might have the same problem down the track again, it'll only be a temporary fix.

Software updates for the KVM are very limited now, the official updates will load the "read only" software into the module which prevents additional keys being programmed.

If it's possible to reload the same software version, or only one revision forward, that would be as far as i'd go. Before you flash it please post up the software version numbers, anything starting with FK72 will lock the KVM.

Cambo_oldjaguar

7th February 2020, 06:40 AM

Whatever the version in your car now, the next one up would be what I would try.

The flash is meant to just be a re-boot, fix any corruption, not to update.

But if i'm not mistaken there are multiple files that are loaded to a KVM, three or four at least plus the bootloader...

josh.huber

25th February 2020, 06:12 PM

Hey mate, any updates yet, I read your post and my D4 went out in sympathy.

Lukeis

25th February 2020, 09:09 PM

Sorry to hear that josh. I haven’t don’t the flash yet, constantly on the move with our trip so it gets pushed down the list but was saying just today its still annoying me. I’ll report back if it fixed it

wiggy781

25th February 2020, 10:58 PM

josh.huber

26th February 2020, 03:54 PM

Did the fuses change anything. At least for a short time?

josh.huber

26th February 2020, 03:56 PM

I support the starter battery on its way out theory. I had the smart key error a number of times both static and engine running / moving before I replaced my cranking battery, convinced it was directly related. Check the age / condition of your cranking battery. Good luck.

I wish, mine is two months old. Tested with electronic ctek tester and carbon pile tester. Still better performing then the sticker on it

Lukeis

26th February 2020, 08:53 PM

Fyi
have flashed the software today. Will keep you posted if the problem persists

otherwise there is probably some merit to the battery theory, my caravan has killed it at least 3-4 times in the past when I accidentally leave it connected

Tombie

27th February 2020, 06:49 AM

Lukeis

27th February 2020, 10:56 AM

Why don’t you have an isolator in the caravan feed?

It’s a topic I’ve been meaning to post about, but haven’t gotten around to it.
Any tips on how this is done?

it’s odd, when I stop the car the fridge in the van flashes red like it’s not running but give it two hours and the car battery will be dead as can be. Assume it might be the vans electric breakaway, stability control or something else still draining but unsure what

Tombie

27th February 2020, 11:44 AM

It’s a topic I’ve been meaning to post about, but haven’t gotten around to it.
Any tips on how this is done?

it’s odd, when I stop the car the fridge in the van flashes red like it’s not running but give it two hours and the car battery will be dead as can be. Assume it might be the vans electric breakaway, stability control or something else still draining but unsure what

A simple VSR with the correct cut points would work fine. Ensure the cable you have is large enough to avoid voltage drop and put the VSR up front where you draw from the battery.

Redarc LV
Traxide SC
Intervolt

Are all options - in your application the 2 layer units would be my choices.

Lukeis

3rd March 2020, 08:55 PM

FYI. The software flash didn’t do the trick

and the error seems to be brought on when closing the passenger door. The mind boggles

scarry

4th March 2020, 08:38 PM

Mine did it when it was new,and it wouldn't start on occasions.The message also came up at times while driving,and when the passenger door was opened,while the engine was running.

There was a software update and it is is a similar year to yours.But its strange its taken all these years to rear its head on yours?.

Same as yours.
SWMBO would get out the passenger side door, on the property, to open a gate and the message would appear.
And it would appear at other random times,and the vehicle would not start.

I was a bit concerned as we were 650Km from the nearest dealer,but we got back to Brisbane,and the dealer fixed it while we waited.
Common issue they said.

So you may need to contact a dealer,if no one else can sort it,as more than likely it is some sort of software issue.

Lukeis

5th March 2020, 06:57 AM

It’s a little concerning as I’m on the Yorke peninsula now, heading into the bite then up the middle so no dealer for a while.

so far it has never had trouble starting, a simple lock and unlock has fixed the no key found issue each time. Fingers crossed till Darwin

DiscoMick

5th March 2020, 02:59 PM

Can you just lock/unlock it manually with the key? I think it would be locked, but not immobilised.

scarry

5th March 2020, 03:59 PM

Can you just lock/unlock it manually with the key? I think it would be locked, but not immobilised.

Yes you can but it’s fiddly getting the silly cover off the passengers side door handle to do it.
It’s also very easy to damage the cover.
What were they thinking,why not have a keyhole like any other vehicle?
But the car still won’t start as it’s push button.

Tombie

5th March 2020, 05:19 PM

Yes you can but it’s fiddly getting the silly cover off the passengers side door handle to do it.
It’s also very easy to damage the cover.
What were they thinking,why not have a keyhole like any other vehicle?
But the car still won’t start as it’s push button.

It will.

Cover pops off easily using the key. Keyhole covered to prevent the common problem like in a D2, hardly used and gets messed up from dirt/ice/mud etc from no use.

Then open the car, get in hold transponder under steering column and push button [emoji41]

scarry

5th March 2020, 05:47 PM

It will.

Cover pops off easily using the key. Keyhole covered to prevent the common problem like in a D2, hardly used and gets messed up from dirt/ice/mud etc from no use.

Then open the car, get in hold transponder under steering column and push button [emoji41]

Never had any issues with the D2 keyhole,or on any other vehicle,but i can see it could be a problem.

The D4 cover doesn't last long after it has been used a few times.
We have a key for ours,and used it when surfing,fishing,swimming,etc,and eventually gave up with the idea as the cover fell apart,it definitely is not designed to be used more than a couple of times.The design is not the best.

But after using the key to open the vehicle,with the smart key fault,no matter where the fob is located the car will never start.

Although with the smart key fault,the doors seem to open and shut.

DazzaTD5

6th March 2020, 10:41 AM

I generally take the disco over to the battery mob, replace the battery in the shop and then go out to the carpark and test it. I have had "brand new" batteries that still gave this fault. When this happens I try another battery and then its fine.

josh.huber

7th March 2020, 08:02 PM

Hey Luke, you don't have any other"stuff" in your car do you. I have a wireless fridge temp gauge. Which has lived in the centre console for a while and two bluetooth battery modules. I'm thinking that my issue really started with all the "stuff" this weekend away on the dirt bikes I moved the reciever for the fridge to the cup holder and then to the tent. And never had any issues with the smart key. I'll monitor over the next few days. Then maybe drop out the battery monitors. The fridge sender and receiver both have no battery's now living in the shed.

josh.huber

9th March 2020, 09:24 AM

I'm on day 4 now with no more smart key missing. And the car starts everytime, was a Kings wireless fridge thermometer causing my issue it seems. The Blue tooth battery monitors are still connected. Makes sense as the thermometer is on radio frequency.

Lukeis

20th August 2020, 01:17 PM

Hi mate
sorry I thought this thread died but I hadn’t seen the last responses.

Has your error gone completely now? I can’t think of anything which would interfere but I’m home from our big 8month trip next week and will strip the car completely and see if I get a different outcome

Been almost a year now, no progression but no cure

josh.huber

20th August 2020, 06:36 PM

INter674

20th August 2020, 07:19 PM

Hey mate,

Yeah the error is gone. I did repeat it before I smashed it with a hammer. That was rewarding

Ha ha...I did that to a Victa lawnmower that wouldn't start one day.

Kids looked on in horror..and they still remind me about it☺

Feels sooo good😎

josh.huber

20th August 2020, 07:55 PM

I had the opposite experience with a Victa, it wouldn't stop..I tried to pull the plug lead off. I was 10, it bit me like an anoconda. I never looked at it the same again

DiscoJeffster

20th August 2020, 08:44 PM

That’s why you go Honda. It just works

INter674

21st August 2020, 05:53 AM

That’s why you go Honda. It just works

True..I was given one that sat 10 years next to a dam...Aussie pump was toast and muffler and starter cord was gone. Put petrol in and fixed starter and 5 pulls later it ran. It still does 4 years on...on a compresser tank.

Best one we had was an 8hp slasher..easy to start with inbuilt decomp system..ran like a clock for over 10 years b 4 we sold it. Could have sold it a 100 times too.

Lukeis

25th August 2020, 08:00 PM

Hey mate,

Yeah the error is gone. I did repeat it before I smashed it with a hammer. That was rewarding

thanks Josh, I’m home now and removed everything that is suspicious to me. And while it’s too early to say if the problem is gone I feel really confident you may have nailed it..

around the time the problem started I bought a cheap phone cradle which plugs into the cigarette lighter and gives my phone wireless charging. Yes, I’m lazy and like to not have cords

ive read a bit about this yesterday and it seems it’s a common problem with new iPhone chargers operating on qi technology.

Can’t believe this is probably it. So simple, makes me feel very silly

DiscoJeffster

25th August 2020, 08:37 PM

I happily run a wireless Quad Lock charger in mine. No issues.

Eric SDV6SE

25th August 2020, 09:22 PM

I happily run a wireless Quad Lock charger in mine. No issues.

+1 and a Bluetooth transceiver that let's me stream music from my phone through the aux input - no issues ever with key not found, the car let's me know about every 2 years that the fob battery is low and thats when I replace that battery. Even if I walk away from the car with the key, it says "smart key not found", but as soon as back in the car it picks up the key again. I reckon fob battery health has a lot to do with it.

josh.huber

25th August 2020, 10:42 PM

Blue tooth is fine, the keys operate on RF I believe. One device can be different to another.
If the frequency is close enough it will squash the keys ability to communicate.

The car actively looks for the key, the noise generated from the foreign device impedes the cars ability to see the key correctly. Therefor no start

josh.huber

25th August 2020, 10:44 PM

thanks Josh, I’m home now and removed everything that is suspicious to me. And while it’s too early to say if the problem is gone I feel really confident you may have nailed it..

around the time the problem started I bought a cheap phone cradle which plugs into the cigarette lighter and gives my phone wireless charging. Yes, I’m lazy and like to not have cords

ive read a bit about this yesterday and it seems it’s a common problem with new iPhone chargers operating on qi technology.

Can’t believe this is probably it. So simple, makes me feel very silly

Don't feel silly. I left the tail gate up and reversed into the shed. Hit the brick work above the door.. Bent the hinges. That's silly