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View Full Version : BBS Rovacom IQ - Failure, Issues, Support


BrightBlue
26th February 2020, 10:36 AM
Hey All,

Figured I would make a post here as I've noticed a few AUS members having issues with their Rovacom IQ units (especially the earlier ones). In my particular case, a dead/unresponsive unit. No reply from BBS on their support forums or from Colin here, however, a reply to an email sent through their "contact us" page stating I would need to send the unit back to Cyprus. Followed by another email explaining their Warranty process. Slightly annoying considering the $493.03 + shipping cost.

If those who have Rovacom IQ units follow a common format (as below) we might be able to help the BBS guys and ourselves streamline the support process and troubleshoot if these issues affect all units, is user error, or are uncommon.

I'll start;

UNIT: VCIQ#69

ISSUE/S: Non-responsive, no light indication, dead.

TROUBLESHOOT: Un-plugged and plugged unit into OBD port (no change), checked OBD port fuse (fuse OK). Changed devices and tried scanning for unit bluetooth signal (no BT signal from unit). Issue not solved.

BBS CONTACT: VIA BBS "Contact Us" page on main website.

BBS SOLUTION: Send device back for further testing


I will admit, yes, this is annoying. However, this is usually what you get when you sling money at anything thats the 1st version of what it is. Unless otherwise informed by BBS, I will be posting my unit back to Cyprus and will keep everyone updated here.
Graeme
26th February 2020, 11:43 AM
Many years ago my Faultmate MVS had to go back for repairs. BBS requested it be sent by DHL but the quoted cost was ludicrously expensive so I sent it by Fedex. These days for countries with suspect postal systems I use Pack & Send who have a DHL a/c and use DHL for overseas destinations but otherwise I use EMS.

Is it wroth persisting with the old equipment rather than start again with current equipment? BBS eventually got my Faultmate updated to recognise some of my MY12 RRV ecus (their programmer for the old system had gone elsewhere) but having to use a PC to do anything other than basic functions meant that it was time to update to a more user-friendly device.
BrightBlue
26th February 2020, 11:57 AM
@Graeme - Yeah, the postage costs is whats annoying me currently as well.

If the Rovacom IQ was an older device, I would be more understandable. But considering it was released in 2019 as the latest and greatest, and also that my device itself is less than a year old (I think), it should raise some flags with BBS and other users of this device. Hence this thread.
Graeme
26th February 2020, 01:39 PM
Sorry, I thought it was an old Rovacom which may still be worth repairing anyway.
speleomike
26th February 2020, 04:07 PM
Hi

Mine went back to BBS when I first got it. They found a problem with some but they paid the shipping and kept me informed. The replacement has been fine. Yes a little annoying to have to get it replaced within a week of getting it last year but offset by the service that was good.

Mike
BrightBlue
26th February 2020, 07:02 PM
Sorry, I thought it was an old Rovacom which may still be worth repairing anyway.
Thought that was the case haha.
BrightBlue
26th February 2020, 07:20 PM
@speleomike - Have you visited the BBS support forums by chance?

Also, knowing that you had to send your unit back as well isn't too reassuring. The idea behind this thread is to try and get together and maybe establish a trend (possible bad batch of units) so that other users are not without when the device is actually needed.

As mentioned before, it could be an isolated issue. Although that's becoming less likely as I have read posts of a few other users having similar issues now.
speleomike
27th February 2020, 09:22 PM
@speleomike - Have you visited the BBS support forums by chance?

Also, knowing that you had to send your unit back as well isn't too reassuring. The idea behind this thread is to try and get together and maybe establish a trend (possible bad batch of units) so that other users are not without when the device is actually needed.

As mentioned before, it could be an isolated issue. Although that's becoming less likely as I have read posts of a few other users having similar issues now.

Yes, I'm speleolinux on the forum there.

Mike
josh.huber
19th March 2020, 07:22 AM
I had one, had issues, emailed and used forum for help, was unhappy with lack of support, returned to them for my money and bought a Gap serial number Seventy something i think.

Mine connected to car and bluetooth, was its capability that was the issue
BrightBlue
7th February 2022, 01:31 PM
"Post" Covid Bump

Long story short, Covid created massive posting delays (Auspost would not ship to Cyprus). However, unit is now at Blackbox and I am waiting for an update as to what's going on.
BrightBlue
29th November 2022, 12:47 PM
Blackbox Solutions Ltd sent the VCIQ back. Its still broken. Their support forums are empty and they are non responsive.

My VCIQ from Blackbox Solutions Ltd Doesn'''t Work (https://myvciqdoesntwork.com/)