Bluetooth problem

[circo20pro]

Hi, I have a Discovery 5 produced in December 2019 in Slovakia. I have a problem with the phone connection with the unit of the car that is annoying.
Is not happening all the time but when is is make me crazy. Sometime in the morning when I start the car is not paring the car with the phone (iphone 11) and is not parring even if I close the phone and reopen or if I put the car to pair or I erase the phone from the car unit and start pair it again. It is ok if I stop the car's engine open the door to close the unit of the car and stay so for at least 5 minutes. After I start the engine is ok.

Other times is doing when I start the car from the office after I parked for 6-8 hours.

Also I have the issue of the MP3 USB stick that sometime is start from the first song sometime not. I could not link these problems.

I was to the dealer service for 5 times but after I they keep the car from 3- 10 days they said the last time to not keep the car in the garage anymore maybe is something from there [biggrin][biggrin] [biggrin] Nice no???

Is there someone that experiencing the same problems? Did you get a solution?

Thank you in advance

[maxperformance]

I have not owned or working on a D5 like yours, but I experienced that thing with my work for some customers. Bluetooth Wireless Apple Carplay or BLUETOOTH alone and IPhone seem having something funny with setting and firmware. Check to see what iOS firmware you have, and try to do Network Settings Reset. Unfortunately, this issue belongs to iOS and a right firmware with right settings will likely fix it. For MP3 USB stick issue, it might be a bad connection pin/pins at the end of connectors attached to the headunit which will need you remove all, reinsert them and test.

[Numb Thumbs]

I also have the problem of a USB stick sometimes continuing from where it left off and sometimes going back to the start of track one. IT was SUPPOSED to be fixed with the upgrade to version 20 of the software, but from my experience, that is not the case. In fact, it is worse, because now it is unpredictable! Every other car I have owned has the sense to resume playing the last track...

As to your Bluetooth problem, I am afraid I do not speak Apple. My Android phone just connects every time.

Cheers
Numb Thumbs ;)

[circo20pro]

Unfortunately the 20 is not available yet at us, I have 19C and when I check for update is "up to date".

As for the Bluetooth I do not know if it is form Iphone, my old D4 it was ok on every ios I had. But the D5 is terrible having so many electronic parts and a lot of software that I think that are not compatible between them. I have problems with the camera software that not all the time are connected with the way I drive, if I make maneuvers the back one is ok but if I go in the front not all the time the front one is on.
I had problems with the ground cable and I remain with the car on the road, without any electricity, I had to borrow an triangle from someone to not make an accident.

All these in 2500km that I have till now.

[IndusD4]

I've had that issue with iPhone not wanting to connect via bluetooth a couple of times, but not recently. No idea what actually fixed it as there have been a few software updates on the car as well as on the iPhone since.
Instead of re-pairing, try turning off BT on the phone, then turning it on again.

Ron

[circo20pro]

I did it but without any success. I turn off the phone and then on, turn off the Bluetooth from the phone and then on, the one from the car unit and then on, I make to forget the pairing and then pair it again and didn't want to pair. Till I did not stop the engine open the door to close the unit of the car and wait 5-6 minutes to reset probably the unit didn't worked. Now here is summer and when the car stay in the sunlight and inside is quite hot I saw that is not connecting too.
Do you think that is maybe a poor connection in a cable somewhere and from the heat to make a proper connection?

[IndusD4]

Sounds like you need a trip to the dealers, you could be right either a loose connection or maybe even a faulty module.

Ron

[maxperformance]

To make it clear so I can identify your problem. 1. Can you see the BT name of head unit from the iPhone? 2. Can you see your iPhone name in the BT Search function (if available) in your head unit? 3. Does your head unit turns on normal with car key or much slower than it was?

[WhiteD3]

I had this issue with my then iPhone 6S. Changed to a hand me down Galaxy S8 and have had no issues.

[stevo]

so for so good with my blue tooth connections onb both old cheap apple work phone and Samsung 8, I pod work as well

[circo20pro]

To make it clear so I can identify your problem. 1. Can you see the BT name of head unit from the iPhone? 2. Can you see your iPhone name in the BT Search function (if available) in your head unit? 3. Does your head unit turns on normal with car key or much slower than it was?

For 1, I didn't try it,
for 2 yes I gave to connect from the head unit of the car and it try to connect but after a while it gave connection failed and it will not connect if I close the phone and restart, close the bt from the phone and open. the only way to connect is to close the engine, open the door in order to close the power of the media center and wait around 5 minutes and start the engine or the media and is connecting this way.
For 3. It doesn't seems to me that is moving slower.

You can see in the picture.

[circo20pro]

tomorrow I will go to service to put the new software 20, I have 19C now and I will see what will solve from my problems. I have these issues with the BT with the Iphone 7 and now with Iphone 11. I do not think that is a problem with the BT of the phones is probably the LR software with the compatibility with apple.

[maxperformance]

You should try to do BOTH WAYS with (1). We often found that letting iPhone search the headunit BT then let it try to reach out first will get success. (2) It seems you need to do CACHE CLEAN or NETWORK SETTINGS RESET on both units (phone, and head unit). Leave car off for at least 5 minutes to let it drain out the temporary internal memory, then do fresh connection again. Either updating software from headunit and iPhone should fix the issue, but I think you need to check your iPhone settings and have some "tips " to use BT, Wifi, and Network settings.
For 1, I didn't try it,
for 2 yes I gave to connect from the head unit of the car and it try to connect but after a while it gave connection failed and it will not connect if I close the phone and restart, close the bt from the phone and open. the only way to connect is to close the engine, open the door in order to close the power of the media center and wait around 5 minutes and start the engine or the media and is connecting this way.
For 3. It doesn't seems to me that is moving slower.

You can see in the picture.

[circo20pro]

I was yesterday and make the update of the software from 19C to 20B.

It is strange what they said to me that even that SOTA was on here in Romania we cannot make by our self the updates, because the factory is not opening the VIN's, it is true? or they want to control this and maybe to charge after the warranty period expired?

Till now I didn't had any problem with the Bluetooth connection yet, but it is too early to be happy.
The USB problems it is resets at each start and is playing aleatory from a melody and is not passing from a folder to the next one after is finishing the melodies from a folder. It starts all over again from the same folder.

I can survive with this, for me the phone was a big problem.

Best regards,

[IndusD4]

The USB problems it is resets at each start and is playing aleatory from a melody and is not passing from a folder to the next one after is finishing the melodies from a folder. It starts all over again from the same folder.

I use an iPhone and when playing tracks of an album it will repeat that album when all songs have played - it does that both on USB or Bluetooth. If I want it to play everything in the library I select "songs" then play shuffled.

Ron

[circo20pro]

Thank you Ron, I will try this too. But it is not normal on my Disco 4 the same USB works without any problem.

But with Disco 5 is a big problem, in my opinion is all about software. It has many problems with it starting with the USB, Bluetooth, camera system is bad, when I start making maneuvers is contra time always if I'm going back the front camera is on and when I going in front the back camera is on. The 360 sensors when is on when is off.

Yesterday again the Bluetooth is not connecting to the phone, again after the service made the software update of the info to the version 20B and worked well for 2 full days.

SO it is another problem at my car not from software.

I have to go on my holiday and when I will come back I have to fight with the importer to see what is going on to my car before I return it.

[circo20pro]

Hi, I just took the car from service, once again with the problem of connecting by Bluetooth to my iPhone 11 with ios 13.7. And they discover an internal note made by Factory that they know that is a problem related with the Bluetooth encryption starting with ios 13 and they are working on that and as soon that will solve the problem will make un update. Is it true? Does have anyone problems with the Bluetooth with iPhone with ios 13 and above? Meaning that the infotainment is not pairing with the phone via Bluetooth from time to time and the only solution is to close the car, open the door and wait for about 5 minutes off? Or they invent all these to get read of me from the shop? Thank you in advance

[IndusD4]

I'm on iOS 13.7 and have no issues with the phone (iPhone XS) connecting to the car using Bluetooth. The car has software 20B.

Ron

[Hugh Jars]

I’m the same as Indus. I don’t seem to have any problems...so far.