No internet on rehashed computer

[Homestar]

My old PC (Sons old gaming PC) crapped the Motherboard a while back so I just got around to an upgrade. Bought a new Motherboard and CPU and upgraded a bit - the GPU will have to wait another month, so just used the old one.

All fired up first time, no dramas and all my stuff is there on the old drives, great.

Only issue I can see is that I can’t connect to the internet now. Says there’s no network adaptor but no idea what that means or how to fix it. A quick Google didn’t enlighten me.

Motherboard is an Asus ROG Strix B550-E Gaming unit with wifi.

Any ideas from the brains trust? I’m pretty good at screwing a PC together but if it doesn’t work when I turn it on I’m screwed... [emoji16][emoji56]

[Pedro_The_Swift]

https://external-content.duckduckgo.com/iu/?u=https%3A%2F%2F4.bp.blogspot.com%2F-jqkn00I9Zko%2FWLso4bB3I8I%2FAAAAAAAAVAQ%2Fx4fZho9-ZvEvbuGLWR2CJDTfPH1uwuSrwCLcB%2Fs1600%2Fsmiley-laughing-to-tears.png&f=1&nofb=1

[tonguewink]

[Homestar]

Thanks for the vote of confidence mate... 😆

[Pedro_The_Swift]

You have obviously rebooted your modem...

[Pedro_The_Swift]

I run Netgear Genie,, usually sorts it out,, [thumbsupbig]
probably just needs the adaptor reset,,

[Homestar]

You have obviously rebooted your modem...

Modem is running everything else fine - the drivers all seem to be missing if I go into device manager - lots of yellow !


I run Netgear Genie,, usually sorts it out,, [thumbsupbig]
probably just needs the adaptor reset,,

How would I do this?

[trout1105]

Did you get the drivers cd/dvd with the new M board?

[Homestar]

Did you get the drivers cd/dvd with the new M board?

No CD and no optical drive anyway to load them. All done from the internet - but not sure what I’m looking for or how to do it. I can download things onto a flash drive if I know what to look for and how to do it, but that’s the bit I’m struggling with.

Have to remember it needs to be a description in laymen’s terms, I’m fine with the hardware and every other build I’ve done has worked fine, just this one I’ve run into issues with. I’ve always used Asus MB’s and never had this issue, so could still be operator error - is there anything in the BIOS I should have changed - I just left that as it came.

Thanks.

[grey_ghost]

If you have found the drivers.
Put them on a USB stick - unzipped.
Device Manager
Look for the yellow !
Update driver
Have disk / browse
Point it to the USB stick
And hopefully it will update your drivers from there.

Some manufacturers give you a driver exe file that when you run it, automatically extracts and installs the drivers for you.

[Homestar]

Thanks - will try that in the morning, I’ve given up for the night on it. 😁

[DeanoH]

When your PC tells you there's no network adapter it's actually telling you that it can't talk to the network adapter. The problem is you can't go to the internet to download the required drivers because you need the required drivers to go on the internet. A catch 22 if ever there was one.

If you've installed the old HDD into the new motherboard it's odds on that the drivers required for the old motherboard are different from those needed with the new motherboard and moot if Microsoft/Windows will allow such an upgrade to exist without a new Windows installation.

If the old installation was 32 bit Windows then you will definitely need to re install windows 64 bit to work with your new motherboard.

Anyway, nothing can happen on the going on line front until the PC can talk to the network adapter which is built onto the motherboard. Think of a driver as being the 'language translator' that allows a piece of hardware, in this case the network adapter, to be able to communicate with the motherboard.

You need to go here to download your drivers

ROG STRIX B550-E GAMING Driver & Tools | Motherboards | ASUS Australia (https://www.asus.com/au/Motherboards/ROG-STRIX-B550-E-GAMING/HelpDesk_Download/)

Deano :)

[Homestar]

Thanks, it has 64 bit windows on it - will try and get those drivers onto it via another computer tomorrow. Can I download them to a flash drive then stick that into the other machine?

[AK83]

Thanks, it has 64 bit windows on it - will try and get those drivers onto it via another computer tomorrow. Can I download them to a flash drive then stick that into the other machine?

Yes. download VGA driver(will be handy) LAN, Wifi, Chipset, Audio, BIOS, etc.
I wouldn't bother with 'software' or utilities .. just bloatware services that slow down PC start up times.
BIOS updates are made easy now with their UEFI style point and shoot systems.
Suggest to have a pen and paper and check any drivers listed for dates, if the downloaded ones are later install them. If they are the same, leave them(ie. no need).
BIOS is a little trickier in that best way is to press DEL as PC boots up(during first black screen), check version number or date and update if needed.

With the internet connection: are you trying via Wifi, or LAN connection? This M/B has both types. Windows won't natively have a Wifi driver for it(most likely .. dunno) but a generic LAN driver will be available for it.

You would have to go into Device manager, and right click and uninstall the current 'device' .. uninstall any current software that it. It won't physically remove it. Then when removed, reboot PC.
Because the LAN device on the M/B is most likely too modern for your current Windows version, Windows will install it's generic LAN driver, so LAN connection will just be rudimentary slow.
Your M/B has a 2.5Gb LAN device and without the proper driver it won't achieve anywhere near that. It will probably struggle at 100Mb speeds, but thats the point of a generic driver, it's only there to get connection so that it can then be updated.

Easier way tho is as you mention. .. use any other device, download all drivers.
Usually easier to just install the driver directly via the software you just downloaded, rather than update via Device Manager.

[DeanoH]

Thanks, it has 64 bit windows on it - will try and get those drivers onto it via another computer tomorrow. Can I download them to a flash drive then stick that into the other machine?

Certainly can [bigsmile1]

Keep it simple and take little steps would be my suggestion. The LAN driver is only 2.5 MB so is tiny, update the LAN driver and run an ethernet cable to your router. This should get you on line, upgrade one driver at a time. Your ethernet cable connection will be faster than wireless and you can do without the bother of setting up wireless until you're ready for it. KISS [bigsmile1]

My main concern would be whether Microsoft/Windows will allow the motherboard upgrade without re-installing windows.

Deano :)

[Tombie]

Delete the hardware in system.
Restart and I would bet it finds new devices and loads a default driver set.
This should get you online and allow updates from there.

[Homestar]

Delete the hardware in system.
Restart and I would bet it finds new devices and loads a default driver set.
This should get you online and allow updates from there.

Thanks - but I need a bit more info - like how one would go about that? Read the earlier posts on me being a complete numpty with this sort of thing.😁 Am going to have a play with it again soon, just have a bit more stuff for my paid job to sort first which I suppose I better do at some point... 😇

[NavyDiver]

Wired or wireless connection? I assume you mean wired cable. A really cheap and often easy way is adding a USB WIFI dongle. Drivers install and using the WPS or auto connection settings on your modem and the wifi dongle. they can be tiny and cheap (https://www.kogan.com/au/buy/tp-link-150mbps-wireless-n-usb-adapter-tl-wn725n/?utm_source=google&utm_medium=product_listing_ads&gclid=EAIaIQobChMI-NGH_LWS7AIVRqqWCh1oIQ6MEAQYASABEgLaxfD_BwE)

The drivers suggested are specific to the hardware of the Network card



In Windows 10, type system info in the search bar on the taskbar and select the System Information option in the search results.
In the System Information window (https://www.computerhope.com/jargon/w/window.htm), click the + symbol next to Components in the left navigation area.
Click the + next to Network and highlight Adapter. The right side of the window should display complete information about the network card.

Mine for example is Name [00000001] Killer Wireless-n/a/ac 1535 Wireless Network Adapter
(On a dell laptop) Google and driver was offered

Have fun. Your trying which makes you a lot better than most. Recycling an old computer makes you rock in my view :)

[Homestar]

Wired or wireless connection? I assume you mean wired cable. A really cheap and often easy way is adding a USB WIFI dongle. Drivers install and using the WPS or auto connection settings on your modem and the wifi dongle. they can be tiny and cheap (https://www.kogan.com/au/buy/tp-link-150mbps-wireless-n-usb-adapter-tl-wn725n/?utm_source=google&utm_medium=product_listing_ads&gclid=EAIaIQobChMI-NGH_LWS7AIVRqqWCh1oIQ6MEAQYASABEgLaxfD_BwE)

The drivers suggested are specific to the hardware of the Network card



In Windows 10, type system info in the search bar on the taskbar and select the System Information option in the search results.
In the System Information window (https://www.computerhope.com/jargon/w/window.htm), click the + symbol next to Components in the left navigation area.
Click the + next to Network and highlight Adapter. The right side of the window should display complete information about the network card.

Mine for example is Name [00000001] Killer Wireless-n/a/ac 1535 Wireless Network Adapter
(On a dell laptop) Google and driver was offered

Have fun. Your trying which makes you a lot better than most. Recycling an old computer makes you rock in my view :)

Thanks, the basics of the old computer were sound so it made sense - I'll actually end up with a half decent unit again once this is done withough spending a fortune. Connection is wired and wireless - tried both - the MB has an inbuilt wireless adaptor in it, but even with an ethernet cable plugged straight into the router, I got zip...

About to have another play so see if I can follow some of the instructions everyone's left for me. [biggrin]

[Homestar]

Ok, downloaded a couple of drivers onto a flash drive and updated them on the new computer - SUCCESS! Thanks to everyone for the assistance - wouldn't have got there on my own. Turns out you can teach an old dog new tricks...

[Homestar]

Ok, have one more for you all - the new HDD I installed (an extra one for the camera footage) isn’t showing up. Any ideas how to make that work?

TIA.

[DeanoH]

I assume you have one of these ?

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/ROG_STRIX_B550-E_GAMING/E16546_ROG_STRIX_B550-E_GAMING_UM_WEB.pdf

Without getting too technical, how about trying another of your 6 SATA drive connection ports ? I assume the first two are controlled by the main chipset and the other four are controlled by a separate RAID capable controller ?

Pages 1-12 and 2-9 give a bit of info here. Double check your power and SATA cable connections as this is the most common point of failure

If this doesn't work might have to delve into BIOS to see if basic configuration is OK. Did you give the board a BIOS reset before setting up your hardware (if a second hand pre used board). This is pretty easy to do and sets all CMOS settings back to factory default. Depending on which SATA port you're using for your second HDD this could be an issue if the configuration was (and still is) set up as a RAID arrray.

If you need to reset CMOS follow the instructions on page 1-17. Note. the terms BIOS and CMOS are interchangeable here and refers to basic motherboard settings :)

Deano :)

[Homestar]

Yes, one of those. Board is new and now I'm connected to the internet it recommended an update which I did and everything but that drive seem to be working fine now. No, I haven't done the basics and checked to make sure a plug or something has come loose, but that's about to happen. If it looks ok, I'll try another SATA port.

Will report back. :)

[NavyDiver]

Ok, have one more for you all - the new HDD I installed (an extra one for the camera footage) isn’t showing up. Any ideas how to make that work?

TIA.

SSD or SATA ones?

Is it warm? If not check cables 3.5 Inch Desktop Hard Drives the power cable and the SATA cable are separate cables. I'd unplug while the computer was off and re plug them.

https://www.youtube.com/watch?v=eSM0lSATdEk

SSD

https://www.google.com/search?client=firefox-b-d&q=ssd+to+motherboard#kpvalbx=_z6N1X7KzGZGH4-EPt4eX-Ao16

[Homestar]

Sata. Haven’t checked tonight, but will check tomorrow - I could have sworn it came up in the bios to start with when I first went through it but it doesn’t show there now so probably a loose connection.