Warranty Question To LR Aust

[Farnarkle]

I sent this off to LR aust yesterday - I wonder if I'll get a reply?

Hello

I'm just about to make up my mind to purchase a new Discovery 3 TDV6 HSE and have a few questions to ask about warranty. I wish to add a few after maket items and, if I list them could you tell me if the warranty is affected in any way and how?

After Market Items :-
ARB Bullbar with Driving Lights
Auxiliary Battery with Traxide regulator/charging thingy
Auxiliary Fuel tank ( goes in Spare wheel space)
Jaymar Swing out wheel carrier
cb/vhf/uhf radio
The reason for this is that on the forum I look at there is talk that adding after market stuff will void the warranty.

[Bytemrk]

Will be very interesting to read the reply when you get it Farnarkle;)

Mark

[crump]

I sent this off to LR aust yesterday - I wonder if I'll get a reply?

Hello

I'm just about to make up my mind to purchase a new Discovery 3 TDV6 HSE and have a few questions to ask about warranty. I wish to add a few after maket items and, if I list them could you tell me if the warranty is affected in any way and how?

After Market Items :-
ARB Bullbar with Driving Lights
Auxiliary Battery with Traxide regulator/charging thingy
Auxiliary Fuel tank ( goes in Spare wheel space)
Jaymar Swing out wheel carrier
cb/vhf/uhf radio
The reason for this is that on the forum I look at there is talk that adding after market stuff will void the warranty.


Lucky for you you can buy all that stuff as genuine LR equipment at 4 times the price without effecting your warranty.:D

[Phoenix]

Will be very interesting to read the reply when you get it Farnarkle;)

Mark

If you get a reply!

[DiscoTDI]

I would be very interested to hear the reply:cool:

[101RRS]

If you get an answer, I bet is a nothing response that means little.

[dobbo]

If you get an answer, I bet is a nothing response that means little.


I think you've just found the answer to life the universe and everything

[George130]

I think you've just found the answer to life the universe and everything

The answere is 42.

Now what's the question?

[solmanic]

You have just highlighted the reason I prefer to purchase vehicles near the end of their warranty. A large part of the depreciation is done and it gives you a few months to ensure there are no bugs before you go nuts with the accessories.

Of course I wouldn't expect any of the accessories you listed to "void" your warranty - they just give the manufacturer more reason to scrutinise any claims you may make. You should only have issues if, for example, you put a long range fuel tank on then have engine trouble related to fuel supply. Any claim that could conceivably have one of your accessories as a contributing cause will leave both Landrover and the accessory manufacturer in a position to deny any liability. I would, however, expect that problems that could be the result of accessories would be addressed by the accessory manufacturer/installer.

Landrover have, however, been very good to me in honouring warranty claims. On some occasions I have taken my vehicle to them for regular servicing with mere queries only to find that they have replaced huge chunks of stuff when I have picked the car up! For example, I asked them about a small bulge on the edge of the dashboard and they amazingly replaced THE WHOLE DASHBOARD. So they can be more than reasonable as long as you don't present them with frivolous claims - and even those can result in excessive rectifications.

[Reads90]

I sent this off to LR aust yesterday - I wonder if I'll get a reply?

Hello

I'm just about to make up my mind to purchase a new Discovery 3 TDV6 HSE and have a few questions to ask about warranty. I wish to add a few after maket items and, if I list them could you tell me if the warranty is affected in any way and how?

After Market Items :-
ARB Bullbar with Driving Lights
Auxiliary Battery with Traxide regulator/charging thingy
Auxiliary Fuel tank ( goes in Spare wheel space)
Jaymar Swing out wheel carrier
cb/vhf/uhf radio
The reason for this is that on the forum I look at there is talk that adding after market stuff will void the warranty.


At Southside Land Rover we have sent brand new disco 3's off to ARB to have all this stuff fitted . Even before they are regestered. It does not affect the warrenty. You are adding stuff. If you went for the new chip ungrade on the engine. That is where they get sh*ty

[Scouse]

Reads90,
Have a read of technical bulletin 0705.

I'll play it safe & not post it here but if anyone is concerned about LRs policy on modifications, I'll send you a copy by email.

Good move Farnarkle.
The dealer will usually do anything to get a sale whether it complies with LR policy or not (speaking from personal experience here, I'm sure they're all not like that)

[CraigE]

MMM, most bars fitted to Defenders by LR dealers are ARB anyway, wether they are badged that way or not. Some dealers take off the ARB stickers. Most of this will not void your warranty as such. It may however mean that if it is an issue caused by an accessory that the warranty transfers to the accessory manufacturer. Case in point is with bull bars, companies such as ARB, ECB etc will accept warranty claims for things such as false air bag deployment related to a bar fault.Best bet is if you can get all the big gear fitted at the LR dealer at a decent price, it will be their responsability to cover warranty as they sold you the product. I have never had any real drama getting a warranty claim fixed with LRA.

[BigJon]

Scouse - I have seen that bulletin (without checking, I am making an assumption) and it is pretty clear!

[solmanic]

companies such as ARB, ECB etc will accept warranty claims for things such as false air bag deployment related to a bar fault.

...but things get iffy when ARB asserts that the air-bag did not go off due to a bar fault and LR do. I guess you just play the odds and hope that any fault is clear cut enough not to casue any blamestorming.

[crump]

When I bought my Fender new I got the following fitted before pick up,
Bull bar-LR Badged
Towbar-LR Badged
Snorkel-LR Badged
Spotties- LR Badged
Dual Batts-LR Badged

Dunno how they are going to say any of that effects my warranty.:huh:

[Scouse]

Dual batteries !!
I haven't heard of a genuine dual battery kit.

Maybe your dealer has a heap of LR badges lying around that they fit to accessories;) .

[Farnarkle]

Still no reply as yet. Will forward off a reminder tomorrow AM

The aftermarket stuff I want to put on is ,IMHO, far
better than the options the are dealer supplied - if, in fact they supply them, this opinion is after looking at the LR Aust web site. Dont really feel like waiting till the warranty expires to fit stuff I want :( -

[Farnarkle]

Still no reply from LR Aust - here's a copy of my latest email - lets see what happens

Hello Again

I sent this email to you on 20/06/06 :-

Hello

I'm just about to make up my mind to purchase a new Discovery 3 TDV6 HSE and have a few questions to ask about warranty. I wish to add a few after maket items and, if I list them could you tell me if the warranty is affected in any way and how?

After Market Items :-
ARB Bullbar with Driving Lights
Auxiliary Battery with Traxide regulator/charging thingy
Auxiliary Fuel tank ( goes in Spare wheel space)
Jaymar Swing out wheel carrier
cb/vhf/uhf radio
The reason for this is that on the forum I look at there is talk that adding after market stuff will void the warranty.

As the above matter directly affects whether I purchase a New D3 or not could you please reply as soon as possible

[BigJon]

Farnarkle,

Where/who are you sending the email to?

[Farnarkle]

BigJon - I'm sending the Emails to the customer assist addy on their website landrover@customers1to1.com.au If you reckon it should go elsewhere let me know and I'll start over

[4bee]

Even so, if it wasn't of direct interest to CA then it shouldn't be difficult to forward it to the correct section.

It's called Customer Service. Well, most other places it is.:rolleyes:

[Farnarkle]

Got a reply to my second email :) Just an acknowledgement

Thankyou for contacting Land Rover.

Your concern has been forwarded to our 'Land Rover Customer Care Centre' for attention.

Our Owner Care Team will follow up your enquiry and be in touch with you in due course.

If you need to contact them directly in the meantime their free call number is 1800 625 642
and their email address is owners@landrover-customers.com (BLOCKED::mailto:owners@landrover-customers.com)

Once again, thankyou for taking the time to contact Land Rover.


Land Rover Customer Service Team

[BigJon]

Did you give them a ring? I am also checking a recent bulletin regarding modifications / accessories. Just waiting for a new password to access it.

[FenianEel]

Farnakle,

I reckon you are wasting your time. All that email will do, will go to some call centre/ in box receiving place.
The person will try work out if they can answer it, but more likely forward it on to someone else, and around and around you go.

You'd be better off working out which dealership you want to buy the thing from, approach the sales team direct with the exact questions or that letter.
You can bet your bum that
a) they will genuinely want to give you an answer as it's in their interests.
b) It will be much quicker and definitive
c) If you get their response in writing, you don't need to worry about being told an answer for the sake of a sale, or being stitched up.

Now stop worrying, stop ginnin around and get in there and buy a D3:p

[4bee]

Yep, I agree with FE. Decide where you want to purchase it. Give your requirements to them in writing & ensure you get a written reply answering each one of your points.

If they have to go to LRA for clarification, then they will have a more direct, formal route.

Good luck.

[Farnarkle]

Thanks for your posts fellas :) Got a reply from LRA -


Land Rover Australia confirms that the installation of aftermarket equipment does not void the New Car Warranty. We do however confirm that if the accessories or modifications cause damage to the vehicle, or directly causes the vehicle to operate outside manufacturers specifications the fault is not considered to be a manufacturing defect and therefore repairs will not be covered under the New Car Warranty.
For information on the New Car Warranty, including terms and conditions, we recommend that you visit our website www.landrover.com.au (http://www.landrover.com.au).

I guess thats sounds pretty reasonable to me - the only prob I can see is if both, LR-A and the Add-on Manufacturer deny responsibility - "wern't me was him" so to speak.

So I guess thats a sort of green light :) But I will follow your words of wisdom and get specific answers from the dealer in writing. And the time is rapidly approaching - touch wood.