I'm calling stumps.

[Roverlord off road spares]

[bigsad] Just advising that with a heavy heart that I'm pulling the pin on selling parts. My illness has progressed where I am quite a bit of pain daily and my inability to communicate with speech is becoming more prevelant..
I now need nurses to attend to assist with daily activities at home.
I have been approach by a couple of people asking if I would sell the business.
I declined the offer.
Heather and I have spent tireless hours on the business and have a good rapport with our customers and had customer loyalty and many have become friends over the years and as we respect their privacy by not giving out their private details.
We have been clearing stock over the past year and still have a little remaining on ebay.
Wish to thank those here on Aulro who have been supportive over the years and those that have been a shoulder to cry on during the difficult times.
thank you Mario.
Ps ditto from Heather, Thank you guys for listening to my rants as well. You guys mean so much to us

[DeeJay]

So sorry to hear further bad news regarding your health Mario, good luck for the future & thanks for past assistance with LR Parts.
David

[trout1105]

Your courage and tanacity in keeping the business going for so long to this point despite your ailing health is amazing, Kudos to you and Heather[thumbsupbig]
Take good care of yourself Old Mate and all the best[thumbsupbig]

[Fattima]

Sorry to hear Mario.

Thanks to you and Heather for all the help when I've needed parts. All the best and hope you will still be around the forum.

Regards
Bruce

[350RRC]

Sad to get that news Mario.

Really was friendly service second to none.

Take care, DL

[RobMichelle]

So sorry to hear Mario & Heather, thanks for always being there and answering emails on weekends, which was never expected and always organising and delivery great advice and parts.
It just sux that great people get the roar end of the stick.
Take care and Michelle & I wish you the best it can be [emoji106]
Rob

[V8Ian]

A sad loss to all your customers, it will create a void that will be hard to fill. Almost anyone can sell parts, but very few can do it with the speed, accuracy and brilliant service you and Heather have shown is possible.
All the best to you both.

[rar110]

Hi Mario & Heather,
The only surprise is how you both managed to keep going this long despite the obvious hurdles.

Hopefully life will be a bit easier without the business to worry about.

Thanks, Peter

[Saitch]

Thank you, Mario and Heather.

[JDNSW]

Thank you,Mario and Heather for persevering so long with the business.

I hope this does not mean yu are leaving the forum?

[Roverlord off road spares]

Thank you,Mario and Heather for persevering so long with the business.

I hope this does not mean yu are leaving the forum?

No, Mario like reading stuff on the forum, it helps to fill his day. Heather

[Tins]

You two are the heart and soul of this place. Mario and Heather. How many people have you helped? We've had some times, so I need to ask you, can I help? I think I know the answer mate, You've had enough, but I'm here for anything Mario, even if it's just a fish.

We love you. The best of AULRO.

You know where I am. I'll help, however I can. It's what we do.

[simonmelb]

Dear Mario and Heather,

Remember you have a big community here you have helped build and please let us know when ever you need help for absolutely anything!

Best wishes, Simon
( who’s D2 is now running beautifully thanks to new MAF from you!)

[DieselDan]

Thanks Mario and Heather,
You've always been fantastic and helpful to deal with.
My best wishes to you both.
Dan

[shack]

Really sorry to hear things have got to this stage, all the best for future plans, it'll no doubt be less stressful without having to worry about the business.

I for one would offer that if the business were for sale, I'd have NO issue with my details being passed along, I get emailed every day by business's I've dealt with, it's common place these days, maybe others here would have a view on this also?

Whatever happens from here, thanks for your help along the way.

Cheers
James

[gusthedog]

Just wanted to add my 2 bobs worth! Thanks so much Heather and Mario. Like all the rest, I’ve really appreciated you and your service for a long time. It really has been greatly appreciated. You both rock!

[chuck]

Mario & Heather

Best wishes.

Hope it goes the best it can.

Regards

[Don 130]

I'm sorry it's come to this. Thanks for the excellent speedy service in the past, and all the very best for the future.
Regards,
Don.

[BathurstTom]

I'm sorry to hear that your illness is progressing so quickly. Your service has been first, daylight second. As others have said, keep in contact.

Prayers anf good wishes.

Tom.

[NavyDiver]

Thank you, Mario and Heather. Legends and legendary in so many ways:spudnikparty: Be proud of all you have done is all I can add. Bravo Zulu

[Roverlord off road spares]

Thank you, Mario and Heather. Legends and legendary in so many ways:spudnikparty: Be proud of all you have done is all I can add. Bravo Zulu

Thanks for that, and a BIG thank you for taking him out on your boat, with help from John to go fishing, that was his happiest I have seen him in a long while. Heather

[DiscoDB]

Thanks Mario and Heather for truly embodying the spirit of the AULRO community.

If there was an Order of AULRO medal (OAM) for services rendered to LR owners - you guys would be the first recipients.

[emoji966][emoji966]

[Tins]

If there was an Order of AULRO medal (OAM) for services rendered to LR owners - you guys would be the first recipients.

[emoji966][emoji966]

Bloody good idea. Why isn't there one?

[Roverlord off road spares]

Bloody good idea. Why isn't there one?

Lol Lol. We don't need one it has been a pleasure to help the guys on the forum, and Mario has made some great friends. Heather

[Roverlord off road spares]

You two are the heart and soul of this place. Mario and Heather. How many people have you helped? We've had some times, so I need to ask you, can I help? I think I know the answer mate, You've had enough, but I'm here for anything Mario, even if it's just a fish.

We love you. The best of AULRO.

You know where I am. I'll help, however I can. It's what we do.
Oh John you big Teddy bear we love too, you've had a bad trot yourself but you find kindness and compassion for others. You have a genuine heart of gold mate.

i had a bad day yesterday extreme pain going through my muscles, it start Thursday and kept going until this afternoon. One set off muscles would cramp in one direction and the muscles that should be releasing didn't they pulling like a tug of war in the opposite direction. I take endone during the day as need and endep in the evening to help me sleep through it, and the doc prescribed valium to take when needed hoping it would relax the muscles, but it doesn't. Getting personal care is difficult because of covid and the must be vaccinated, I had a local nurse who I has happy with ,but she told the agency that she was worried hurting herself due to my physical size. Fair enough , she was an older lady and says she had trouble wheeling my commode from the bedroom to the bathroom over the carpet. something Heather does every day. The company are coming again to see if they can suitable for my needs. I had support workers before but unfortunately the culture differences and having a one sided conversation with myself for 4 hrs at a time. They also weren't vaxed so a greater risk for me.

[Tins]

Oh John you big Teddy bear we love too, you've had a bad trot yourself but you find kindness and compassion for others. You have a genuine heart of gold mate.



:wub:

Settle down there mate. Nothing I've had happen compares to where you are.

[Rok_Dr]

Hi Mario, Heather,

I’m so sorry to hear your sad news. Thanks so much for all your help over the years and best wishes for the future.

cheers

Steve

[Roverlord off road spares]

Hi just wondering who changed the wording under my Roverlord off road spares. It now has this under it, Major part of the heart and soul of AULRO.com
Supporter. Because Mario didn't. Who ever changed it was a lovely touch for Mario. Heather

[Tins]

Hi just wondering who changed the wording under my Roverlord off road spares. It now has this under it, Major part of the heart and soul of AULRO.com
Supporter. Because Mario didn't. Who ever changed it was a lovely touch for Mario. Heather
So it should.

[Pedro_The_Swift]

This is how AULRO recognises members that perform Above and Beyond..

Only the SECOND member to have it in,, ? twenty years..

[V8Ian]

The AULRO equivalent to a VC. Well earned Mario and Heather.

[Roverlord off road spares]

We had the OT back yesterday, to address the problems for safe transfers. l have a ceiling fitted hoist in the bedroom this solves the the issue of hoisting me out of bed to my commode, this helps me to be moved to the toilet and shower. but after shower and getting dressed there is the issue of transferring to my lounge chair or to my powered wheel chair.

Until recently l could stand with assistance and shuffle my feet to move the other aids, but now being unable to stand upright and unable to shuffle its difficult to safely transfer from one to another. We do use a slide board but that involves Heather Bear hugging me , keeping her back straight and using the power of her legs to lift me in stages along the board. Due to the individual leg rests on my power chair which are also long are in the way and a slide board can't be used.

The only alternative is some sort of portable lifting device to accomplish this.
other wise I have to be wheeled back to the bedroom get hoisted off the commode , left dangling whilst the commode is removed from the room then some one has to disengage the 2 drive levers from the motors underneath the chair to put the in free spool so it can be manually pushed to the bedroom, place it underneath me so l can be lowered on to that.

The chair is very heavy and is difficult to steer. And it doesn't solve the lounge room chair transfer. So the OT is going to arrange an in home trial of a couple of portable lilting devices and liaise with my neuro physio.

[Hall]

I have not been to the forums for awhile and when i do check in i read this. [bigsad] I hope there is some relief for you in the future. Wish i could say more.
Cheers Hall

[Roverlord off road spares]

I have not been to the forums for awhile and when i do check in i read this. [bigsad] I hope there is some relief for you in the future. Wish i could say more.
Cheers Hall.
Hi I don't know if you have read article about Mario condition. He has MSA (Multiple system atrophy)
This is terminal, people with this can expect life 6 to 10 years and his doctor think that he is in his 5th year last year. The best way I can explain it is like Parkinson but not, it is faster.
So after running the business for 15 years, it time to have a rest and spend time with family. Heather

[andy5fish]

Hi Mario and Heather,
Thanks for your knowledgeable and friendly help over the last few years, hope you get plenty of restful time with the family.
Cheers,
Andy

[VladTepes]

Only the SECOND member to have it in,, ? twenty years..

But Roverlord is certainly the most worthy :)

[Roverlord off road spares]

Well today it is an end of a era for us selling Land Rover parts. We would like to thank every one on the forum all there support through the 15 years for our business and your friendship. Today I wasn't stressed with invoices and chasing parts, and getting to the post office to send orders out. Now it is a new step forward looking after Mario. If I could see everyone in person they would get a big hug and thank from me. Heather

[V8Ian]

Thank you both for the exceptional service you have given us, over those years. No superlatives really describe how good the service was.

[Roverlord off road spares]

Just to let you know how Mario is traveling, well we have support coming in 4 mornings a week now. Nurse next door are looking at to increasing 2 support workers coming per day to look after Mario so it frees me up to do some thing else. With only one coming in I would still be helping. They want to get a permanent team going that Mario feel happy with and they know the routine. The ladies that we have coming in at the moment we are very happy with and they will be part of the team. As now his voice is getting really hard for me to understand now. We are using the ceiling hoist in the bedroom, and a hired mobile hoist to lift him on his chair in the lounge room. We are waiting on NDIS to approve the money to buy a mobile hoist. Thanks again guys. Heather

[shack]

Thanks for the update, I must confess it has crossed my mind several times, wondering how you are both going, so it's certainly appreciated.

[JDNSW]

Thank you for the update. I think alot of us would appreciate if similar updates could be given from time to time,but please do not feel this as an obligation.

[Roverlord off road spares]

We got an phone call from our support manager that helps us with NDIS. She had good news for us , that NDIS has approved the money for the mobile hoist that we want. So now I can get Mario in to his armchair safely, and get him in to his wheel chair. As the one we have hired is a bit heavy for me to move but I do move it, and it is a bit hard for me to get him in this wheel chair. Also because it has been approved it has caused a light touch on his plan, so the money reset it self. So know we have money to get more support workers in. So we can get 2 per shift as the money is there now. It will free up some time for me to do other things, like I am in the middle of doing up one of my sons room for me. Just finished pulling up the old carpet.

[V8Ian]

I'm pleased things are going your way, hopefully making life a bit easier.

[Epic_Dragon]

Im pleased things ndis wise are going well :) and enjoy chatting to you both on Facebook too [emoji3590]

[Roverlord off road spares]

Im pleased things ndis wise are going well :) and enjoy chatting to you both on Facebook too [emoji3590]
Leonnie are you on FB Wheel chair users Australia group and the NDIS grass root discussion group?

[trout1105]

We got an phone call from our support manager that helps us with NDIS. She had good news for us , that NDIS has approved the money for the mobile hoist that we want. So now I can get Mario in to his armchair safely, and get him in to his wheel chair. As the one we have hired is a bit heavy for me to move but I do move it, and it is a bit hard for me to get him in this wheel chair. Also because it has been approved it has caused a light touch on his plan, so the money reset it self. So know we have money to get more support workers in. So we can get 2 per shift as the money is there now. It will free up some time for me to do other things, like I am in the middle of doing up one of my sons room for me. Just finished pulling up the old carpet.

You blokes have gone above and beyond and have done so much for the 4WD community [thumbsupbig]
It is nice to hear that the community is helping to make your lives a bit easier, Karma is a Great thing.
All the best
Jim

[Roverlord off road spares]

With all the heavy rain my lifts emergency phone rang the lift emergency number constantly they would answer then hang up. then it would auto dial ten again. this happened all day and only stopped when my prepaid sim card ran out of credit at approx 6 pm.

Lift techs could not come they were stuck on in Geelong .The tech rang Heather and told her how to remove a panel and disconnect a wire to stop it.
He told how to remove a certain panel and unplug a wire to stop it.
Then we found out the lift is suitable for outside but the emergency call system button and mic system is not. It is not water proof. So the next day they came out with a new emergency call system box to replace the broken one.
And this one isn't water proof, all the call boxes are not water proof. So Heather has taped plastic over it ti stop any water getting in.

[NavyDiver]

With all the heavy rain my lifts emergency phone rang the lift emergency number constantly they would answer then hang up. then it would auto dial ten again. this happened all day and only stopped when my prepaid sim card ran out of credit at approx 6 pm.

Lift techs could not come they were stuck on in Geelong .The tech rang Heather and told her how to remove a panel and disconnect a wire to stop it.
He told how to remove a certain panel and unplug a wire to stop it.
Then we found out the lift is suitable for outside but the emergency call system button and mic system is not. It is not water proof. So the next day they came out with a new emergency call system box to replace the broken one.
And this one isn't water proof, all the call boxes are not water proof. So Heather has taped plastic over it ti stop any water getting in.

Next time I am in Sydney I will see if I can take the water proof one of an old warship for you Mario.

Would one like this work? Link (https://www.egline.com.au/product-page/190mmx280mmx100mm-clear-lid-waterproof-abs-enclosure-junction-box?gclid=EAIaIQobChMIubH856Gz9wIViJlmAh0QuQOYEAQY BCABEgKiM_D_BwE)
190x280x100 Clear LID Waterproof Polycarbonate Electrical Enclosure Junction Box
Or many IP 55 Ip 65 or more should and add the phone itself can be now IP65 and swim to a few metres down I find it odd they cannot fix that issue very easily for you mate.
2022 water proof phones! Toms hardware guide
The best waterproof phones in 2022 | Tom's Guide (https://www.tomsguide.com/best-picks/best-waterproof-and-water-resistant-phones)

[Roverlord off road spares]

Next time I am in Sydney I will see if I can take the water proof one of an old warship for you Mario.

Would one like this work? Link (https://www.egline.com.au/product-page/190mmx280mmx100mm-clear-lid-waterproof-abs-enclosure-junction-box?gclid=EAIaIQobChMIubH856Gz9wIViJlmAh0QuQOYEAQY BCABEgKiM_D_BwE)
190x280x100 Clear LID Waterproof Polycarbonate Electrical Enclosure Junction Box
Or many IP 55 Ip 65 or more should and add the phone itself can be now IP65 and swim to a few metres down I find it odd they cannot fix that issue very easily for you mate.
2022 water proof phones! Toms hardware guide
The best waterproof phones in 2022 | Tom's Guide (https://www.tomsguide.com/best-picks/best-waterproof-and-water-resistant-phones)

HI James the phone system it uses is
178440

[NavyDiver]

HI James the phone system it uses is
178440

Hi Heather. Water ingress issue is clearly with that internal design part. It is really an elevator part I think.

The Single call button is ideal and I think a few options may work outside. I'll call you in the morning once I chat with a nice OT in know well[thumbsupbig].

[Epic_Dragon]

I was in ndis one but seeing so many posts about folks having funding cut etc was causing me some anxiety so I left it. Wheelchair one though I'm not sure
Leonnie are you on FB Wheel chair users Australia group and the NDIS grass root discussion group?

[NavyDiver]

Items designed for out side use and fully configurable. It would need NDIS approval and installation configuration.

Gai-Tronics Weather Proof Speaker Phones (https://www.headsetzone.com/gai-tronics-weatherproof-speaker-phones.html)

[Roverlord off road spares]

A bit happy today we have received our new mobile hoist which is lighter and easy to move around. And also nurse next door company has got another 2 more ladies to join the team to help look after Mario. So I will have to show them what has to be done to look after Mario. Also they will have to be shown how to use the hoist safely, and do some light house work. Heather

[Roverlord off road spares]

I spoke to soon, later this afternoon, when I tried to use the hoist and found that I couldn't lift Mario up high enough and in the sling he was bent like a banana. We found the photos of the trial and found that the wrong one was ordered. So we are back to the start. I have email the OT and our manager, and being the weekend can not do anything. One thing is that the guy left the one we where hiring here as he didnt have room to take it back, so he is coming back on Monday to pick it up. So I am sure S// will hit the fan on Monday :(.

[V8Ian]

Remind me, what did Malcolm Fraser say?


https://youtu.be/arlz53X6Ge0

[350RRC]

Remind me, what did Malcolm Fraser say?


https://youtu.be/arlz53X6Ge0

Maybe so, but life certainly doesn't need to be made harder by ill informed, grafting ineptitudes who view profiteering out of the whole exercise as 'success'.

DL

[V8Ian]

No argument from me. I think it's disgusting the way genuine people who deserve and need a hand are treated.

[NavyDiver]

I spoke to soon, later this afternoon, when I tried to use the hoist and found that I couldn't lift Mario up high enough and in the sling he was bent like a banana. We found the photos of the trial and found that the wrong one was ordered. So we are back to the start. I have email the OT and our manager, and being the weekend can not do anything. One thing is that the guy left the one we where hiring here as he didnt have room to take it back, so he is coming back on Monday to pick it up. So I am sure S// will hit the fan on Monday :(.

That is terrible Heather. Mario's has been let down several time now by shocking management. Trying to help is ok, I can excuse parks Vic hoist not being the correct height to lift him out of his chair during what was a trial. The OT's and others need retaining on what they can do and what they need to consider before they arrange what is clearly very dangerous if it fails. Room to take it back? Shove it out on the street and call me if you need a hand to move it:bat:

[Roverlord off road spares]

Well the OT and the guy from the company came out today. At the first trial we used one model, which worked really good, but due to Mario weight and being so tall it took him over the weight recommendation for that hoist, and it had smaller wheel which was harder to use on carpet and I had to manually open the legs of the hoist. I don't know why he bought that one in the first place. The second trail a week later he bought out one for Mario weight and height, which has remote control which opens the legs and bigger wheel for the carpet. So they worked out it was the sling that was the problem to holding him right. So change the sling and he is going to bring in another sling to try as well. So after all the hoisting and mucking around this afternoon has worn Mario out. So when everyone left I had to put him in to bed. This is what I have noticed over the last couple of months, when he has a big day it does take a lot out of him this is because the MSA taking a little bit more of him. Heather

[Roverlord off road spares]

The lift phone got replaced with another one the same as the one that suffered water . The repairman told Heather the lift is an out side lift but the phone isn't
He keeps telling the company that the phones are not waterproof but the still send them out,

Today an invoice arrives for $1608 replacement exactly the as the one that got water damaged.
Of the $1600 , $300 was a service call and the balance was the phone.
We are disputing this,

[Roverlord off road spares]

Well our support manager that is helping us, got on to the lift company about the bill. As the call phone was only put in before christmas and it would still be under warranty.
They look in to and and have came back saying that it is under warranty. So we dont have pay for the unit but we still have to pay the call out fee of $300+ gst. Our OT came out today and she is going to get on to the lift
company why have they install a call phone that is not water proof as it is an out door lift. It is only going happen again with winter coming, we are supposed to have one because the lift is over 1.5 mt high. If worst comes to worst I can discontent it,as the tech guy over the phone told me how to do it when it was playing up by dialing out all the time. And it can just look good there, because if it does it again and it is out of warranty we will be up for 1300 for a new one.

[NavyDiver]

Well our person manger that is helping us, got on to the lift company about the bill. As the call phone was only put in before christmas and it would still be under warranty.
They look in to and and have came back saying that it is under warranty. So we dont have pay for the unit but we still have to pay the call out fee of $300+ gst. Our OT came out today and she is going to get on to the lift
company why have they install a call phone that is not water proof as it is an out door lift. It is only going happen again with winter coming, we are suppose to have one because the lift is over 1.5 mt high. If worst comes to worst I can discontent it,as the tech guy over the phone told me how to do it when it was playing up by dialing out all the time. And it can just look good there, because if it does it again and it is out of warranty we will be up for 1300 for a new one.

Call out fee for their product fail- can we have the lift companies details? No name and shame of course- DOH.

The thing is clearly not completely fit for purpose. Out side yet not water proof bits. OMG the world is weird at time mate. Have a great day

[Roverlord off road spares]

Call out fee for their product fail- can we have the lift companies details? No name and shame of course- DOH.

The thing is clearly not completely fit for purpose. Out side yet not water proof bits. OMG the world is weird at time mate. Have a great day
Yesterday the magnet door safety sensor wouldn't sense the door was closed so it wouldn't run the lift, until Heather pushed the upright closer to the door so the sensor pick up each other. Ttoday the lift was phantom ringing again so Heather went out and open the box on the outside of the lift and pulled out the plug on it, we had it taped with plastic no water got in the front must be the box behind.