A bad couple of days.............ongoing

[350RRC]

4 days ago I click the mail button on my current, up to date, iPhone SE.............. enter password............??

Open the MacBook......................same deal.

Running mail via office365.......can access mail via office365 no probs.

All originally set up by the Tstra and faultless, have never had to enter a password to access mail via 'Mail' on either Apple device.

Tstra tech woman was hard to understand (could hear her chickens clucking in the background.......... obviously working from home) and we're about to change the access password to my exchange email access when she says I don't have an account with Tstra that covers it.......... provides MS Ph number.

No answer from MS after 5 goes.

Back to Tstra and I get a guy who can find my a/c that pays for domain name and MS exchange.............after an hour.

Advises it's a problem my end (unlinked phone and laptop password prob at the same time......yeah right), go and see an IT person.

Did that today and the IT guy says only Tstra can reset the password.

More fun tomorrow.................[bigwhistle]

FFS............how much have we won and lost with the tech 'revolution'?

DL

[BradC]

FFS............how much have we won and lost with the tech 'revolution'?

The problem is we've won very little, and lost all the expertise required to actually build it, maintain it and fix it when it breaks. It's all been outsourced to companies who then outsource it to the lowest bidder.

People think I'm a lunatic for running the office IT for our little 4 person organisation, but we control and host everything. It's a bit more work on a yearly basis, but then we never have to deal with any of the call center or outsourced issues. For me the effort outweighs the frustration. When we have an issue it's usually PEBKAC and resolved in minutes, rather than spending hours on hold with some third party support.