Lack of service.

[ATH]

No not from the indy who looks after my Disco, but a local electrician. He complained bitterly once when I gave him and his company a poor rating on some "social" site or other when he never responded after I gave him all the info his office wanted.
But then responded quickly when I agreed to pay cash for a job to be done.
The second time I wanted something no communication from him at all until I went a bit louder with criticism. :) Quick to hold his hand out again with no receipt offered to prove work had been done by a qualified person.
Simple job, just remove existing ceiling fan and replace with new.... all instructions included. But I've found it's wired up wrong as the 1st speed is faster than the 2nd. 3rd is OK of course.
I complain and no response. So I get right down to it with my texts to him re this lack of customer care etc etc.
"I'm on holiday" he says "Be a bit considerate". Did I know that? NO. "I put the fan in on my weekend off as well" he says. Did I know he can afford to never work weekends? NO.
I am being considerate and haven't yet reported the wiring mistake but if I get any more of his lip I certainly will.
But I found that a lot lately, nothing gets done by local retic, sparkies, cabinet installers etc unless it's cash in hand. Even our insurance company couldn't get a retic bloke to check what I thought was a burnt-out controller as they were too busy..... too busy to provide documentation I expect.
So much for GST making all pay their share.
AlanH.

PS. The cabinet installer I had round for a quite couldn't run out the door quick enough when I asked for a written quote including GST. :)

[Roverlord off road spares]

It is a shame that in today's world there are people out there that don't do that extra mile for there customers. Mario and I never complain about customers ring us very late in the night of Christmas eve in hope we have a part for there car as they are leaving the next day after Christmas day. As all the suppliers are now closed for there break. I know people in business get tried and just want there holiday to start, but that extra 10/ 15 mins to do the job right goes a long way with there customer. And always gives that business a good review. I think bad reviews travel faster to there friends.
Mario and I knew around Easter and Christmas we would at least get 1 to3 people contacting us. I can remember a number of times Mario has taken parts to customers as well.
It seems some are out there to just make a quick buck and they move on. Heather

[BradC]

Everyone has to make a buck, but some people are passionate about making that buck. They’re the ones we remember and recommend.

[ATH]

I don't blame anyone for trying to hide a bit from the taxman, but if you work that way as least you should be prepared to offer a bit of back-up service to those paying the cash. I'll send him a text giving him 5 working days to fix it or I'll take action and inform the licensing authority of the problem plus a bad report on FB and see what he does.
I suspect he'll fix it ultra quick and I couldn't give a **** if he doesn't like me any more. :)
AlanH.

[BradC]

I had a mate who’s AC was badly bollocked by a “licensed fridgie”. As a result it dumped over 4kg of R22. I cut out his bodge and fixed it up. When we gave the responsible tradesman a call and asked for another 4kg of R22 (which is pretty $$$) these days, he baulked. I simply said to my mate tell him “either come and gas it up, or we’ll give the regulator a call and send them this twisted ball of brazed copper with a hole in it and point out it was your creation”. As if by magic the system wound up properly gassed and working.

Sometimes a simple threat of the respective authorities can go a long way. My uncle used to work for the dept of energy safety in WA. I used that a few times over the years also.

It’s a shame you have to twist those arms though.

[scarry]

I had a mate who’s AC was badly bollocked by a “licensed fridgie”. As a result it dumped over 4kg of R22. I cut out his bodge and fixed it up. When we gave the responsible tradesman a call and asked for another 4kg of R22 (which is pretty $$$) these days, he baulked. I simply said to my mate tell him “either come and gas it up, or we’ll give the regulator a call and send them this twisted ball of brazed copper with a hole in it and point out it was your creation”. As if by magic the system wound up properly gassed and working.

Sometimes a simple threat of the respective authorities can go a long way. My uncle used to work for the dept of energy safety in WA. I used that a few times over the years also.

It’s a shame you have to twist those arms though.

I had a tenant in a shed,we owned,using an unlicensed(for AC repairs)self employed electrician doing work on his ducted AC.
Eventually the tenant got tired of the call backs,huge costs,and realised they were getting ripped off.
I had copies of six of the electricians invoices,bank statements where the tenant paid for the work,photos of the work.
This was all sent to the governing body,and they did absolutely nothing.

Their response was they are unable to do anything,and due to confidentiality could not say why.
What they did say is when the guy puts in for his split system ticket renewal,he may not get it.

So much for that governing body,as many of us on here probably know,they are absolutely useless,and a complete waste of money that we all have to pay every year.
And have to put up with their silly random checks which basically are just to show they are doing something.

[Tins]

It is a shame that in today's world there are people out there that don't do that extra mile for there customers. Mario and I never complain about customers ring us very late in the night of Christmas eve in hope we have a part for there car as they are leaving the next day after Christmas day. As all the suppliers are now closed for there break. I know people in business get tried and just want there holiday to start, but that extra 10/ 15 mins to do the job right goes a long way with there customer. And always gives that business a good review. I think bad reviews travel faster to there friends.
Mario and I knew around Easter and Christmas we would at least get 1 to3 people contacting us. I can remember a number of times Mario has taken parts to customers as well.
It seems some are out there to just make a quick buck and they move on. Heather

All this is just one of the many, many reasons Roverlord Off Road Spares is loved by all the Land Rover community, Heather. Your dedicated service is a small part of who Mario was, and you are.

Thank you both.

[ATH]

'Sometimes a simple threat of the respective authorities can go a long way. My uncle used to work for the dept of energy safety in WA.' Actually I sent him a message saying I'd contact the Dept Mines and Safety Regulations etc and gave him until they returned to work on the 3rd Jan to fix it and he rang me up and abused me. What a foul big mouth. Even the Cook heard him and said that he was the same when he was installing the fan on last Saturday (Xmas Eve) I hadn't heard him (I was in the back of the house) or would have had words then.
Now he's saying I keep texting him whilst he's on holiday (is that my business?) and I have, but max about 4 times trying to get stuff done and his return to recheck his wiring. I've asked he send one of his men round but he says there's only him and an apprentice. Well that ain't my fault.
Either he fixes it quick or I'll make an official complaint and shout loud if they don't do anything. Years ago I had a bit of verbal with an "officer" from Consumer Affairs" about his inaction with the biggest van dealer in WA. I very quickly got a return call and some action was taken but not much. Scared of upsetting someone with more pull than they have that's the problem.
AlanH.