More great service from JLR.

[V8Ian]

Inchcape is amongst the largest dealership owners of multiple brands.
It is the former employer of Grockle, a well loved and prolific poster quite, some years ago.

https://you tu.be/1ysPgwrO0Mw'si=z0qP9bU4IVTVS0Da

Broken link to comply with forum rules. Added a space between the u and t. [bigwhistle]

[3toes]

An interesting video.

I think if you read the Terms and conditions when you drop your car off at any dealer they say at your risk. No different to parking in a supermarket

Inchcape will only be able to do what their insurance company says they can do

There a 3 parties here the vehicle owner, the dealership and the manufacturer each with their own insurance and legal responsibilities. The more there are involved the more difficult it becomes as each insurance company attempts to put the claim on one of the others

The owner of the vehicle that was at the dealer for some warranty work is in no different position to someone who had their vehicle in for a service.

The manufacturer does not own the vehicle nor are they the owner of the location where the vehicle was at the time of the flood damage. Can you claim on the council if your car is parked on the street and damaged by flood? Or do you claim on your own insurance policy?

[V8Ian]

It seems Inchcape are up to something strange, not allowing the owners' insurance assessors access.

[Pedro_The_Swift]

From the vid all the Land Rovers will be fine, most of the Jags will be RIP...

[Tins]

It seems Inchcape are up to something strange, not allowing the owners' insurance assessors access.

I would have thought so. After all, the vehicle remains the property of it's owner until any claim is accepted, doesn't it?

I'm wondering if there is any public liability issue here. After all, the H441 software update had something to do with charging issues and some subsequent fires, and also ALL EVs appear to become fire hazards after being submerged, ( although that has been more a salt water issue AFAIK).

I think this can of worms is going to get wrigglier the more it goes on.

[Tins]

A lot of people are going to discover just how devious insurers can be, especially after the Luton Airport fire.

[3toes]

Luton airport fire you claim on your own insurance.

Gaining access to whatever remains of the vehicles will no doubt require some interesting sign offs for safety. Although they must have existing protocols for this type of event as it happens and is not unique

Wonder if the security cameras and the entry and exit cameras that charge you are backed up off site? If so they would have most of the information required to process claim perhaps even more than for a stolen vehicle

A few years ago there was a fire which wiped out a councils IT infrastructure. Went to the off site emergency back up only to find it too had been destroyed as it was at the other end of the same building !!!!!!

[DoubleChevron]

A quick look at that video .... a lot of the range rovers should have just driven out of that no problem. they have a 1meter wade depth from memory. The cars design should allow for the flooding with no issues.

[V8Ian]

A quick look at that video .... a lot of the range rovers should have just driven out of that no problem. they have a 1meter wade depth from memory. The cars design should allow for the flooding with no issues.
Fording and flooding are two very different things.

[Tins]

Luton airport fire you claim on your own insurance.

Gaining access to whatever remains of the vehicles will no doubt require some interesting sign offs for safety. Although they must have existing protocols for this type of event as it happens and is not unique



My point. your insurer will be ducking and weaving, passing the buck to the building's owners, etc. SOP.

Last I heard they were going to demolish with the cars still in place.

[Tins]

I don't think there are any "bad" words.


https://youtu.be/drZW3JuGa3M'si=SWApi2G-gMd9K6zp

[scarry]

It wouldn’t surprise me if JLR have no flood insurance.
If the place has been flooded three times before in as many years,there is no way any insurance company would cover the place or the vehicles for flood.
Insurance companies are not stupid,they just walk away.Don’t ask me how I know.

So if they don’t have flood cover,I don’t know who is really liable for the customers vehicles.
Possibly the owners insurance,and the insurance company may then chase JLR for the costs?

[DiscoDB]

The flooded dealership in Derby is not owned by JLR - it is part of Inchcape plc.

JLR would not provide insurance for the dealer.

[Tins]

The flooded dealership in Derby is not owned by JLR - it is part of Inchcape plc.

JLR would not provide insurance for the dealer.

I guess Paul's comment could be applied to Inchcape. Especially at that premises. The flood mitigation measures were clearly inadequate ( bleeding obvious, I know ).

[Tins]

It's very interesting that the guy's vehicle was deleted from his phone app. Could that be done at a dealer level? If JLR did it then the plot seems to thicken. Gunna be some big lawyer bills at the end of this one.