Microsoft Office - 2010 - Outlook

[101RRS]

I use MS Outlook 2010 on my Win 10 system. I recently had to change emails from TPG and have been trying to program Outlook to use the new email and forget the old one. Problem is the system will not forget the old email even though I have deleted it in the Outlook settings - folders are being shared between emails.

So I thought I would do a clean install. Uninstalled MS Office, went through all the file directories and deleted obvious files and then ran CC Cleaner to remove any loose files etc.

I then reloaded Office and tried to open Outlook but it is looking for the new email data file (PST) which I would have thought it would not have done as it is a clean install - clearly some of the old install files are still on the computer.

So at the moment - Outlook is essentially locked as I cannot load up the new email.

Any suggestions?

Thanks

Garry

[BradC]

It might be worth trying the Microsoft Office removal tool.
The uninstall process is so ****ed up that even microsoft publish an additional tool to try and get its remains out of the system.

Uninstall Office from a PC - Microsoft Support (https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8)

[JDNSW]

Remind me again why I don't use Windows!

[BradC]

Remind me again why I don't use Windows!

I can't. I've been virtualizing the bastard since 1998. Even with a house full of Macs, most of them run Linux here. Not that I object to MacOS, it's just getting it to remotely manage X sessions isn't easy, and a tiling window manager is a bit of a head****.

Having said that, for business Windows is essential (AutoCAD, Revit, Office, Altium). Windows runs better, faster and more reliably in a VM. If it does (which is almost unheard of) blue screen, a reboot is ~ 10 seconds.

[grey_ghost]

Try running Office in safe mode (Google it) and then make sure you remove the email account.

[101RRS]

It might be worth trying the Microsoft Office removal tool.
The uninstall process is so ****ed up that even microsoft publish an additional tool to try and get its remains out of the system.

Uninstall Office from a PC - Microsoft Support (https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8)

Thanks for that - yep in theory should work fine - but it didn't [bigsad]. Still looks for a past email data file so is still not a clean install. Now I have a copy of this file stored on the desktop as a precaution if all went belly up so I might just have to bite the bullet and put it back where Outlook is looking for it - but this means having 2 of the same email addresses on the system with some folders listed under one and some folders listed under another - and no it will not let you copy them across or delete the second email - if you do I loose the ability to send emails - hence the attempt at a clean install.

Cheers and thanks

Garry

[101RRS]

Try running Office in safe mode (Google it) and then make sure you remove the email account.

Thanks - just tried it and it will not open as it is looking for the old data file - as mentioned above I might just cut my losses.

For everyone, any suggestions for another email program - currently using web based versions to send and receive but they are a bit clunky.

Cheers

Garry

[BradC]

any suggestions for another email program

I've been using Mozilla Thunderbird for a lot of years. Prior to that it was Eudora on Windows (Win98 from memory). I have an IMAP server, so I have Thunderbird on multiple machines all talking to that. My father was a massive Outlook curmudgeon. Again, used Eudora and then migrated to Outlook, but he's gone now and I no longer have to support that piece of Microsoft crap.

[cripesamighty]

There may be some legacy files that your uninstal software didn't get rid of. As a last resort, download Revo Uninstaller (free) and try again for the leftovers. You may be surprised what's left!

[Tins]

I know it's a sorta Holden vs Ford argument to some, but not for me. If it wasn't for the archaic and arcane BBS software for Nanocom maintenance I would have nothing to do with Windows. I find it astonishing that people put up with the problems, and that the OS just gets in the way so often. And the costs, and bloody product keys if you want full functionality. IMO Windows is only "Essential" for business to keep jobs in the IT departments. Sure, some stuff such as medical imaging doesn't have alternatives in the Mac or Linux environments, but that stuff still seems to run NT ffs. But I do have it on VBox, 7 and 10. I simply cannot understand why those two OS versions are basically unrecognizable as being related to each other.. and don't get me started on 11. I'd prefer OS 9.

macOS is perfect for me. Well, it was. I love the annual updates, for free. The functionality just improves, but in general everything is still where you expect it to be, it never nags, it doesn't advertise, it has no browser "expectations". I find it intuitive to use after major OS improvements. In fact, it's quite surprising to go back to an older version, say five years ago, to see what changes they actually made, so quickly do you get used to the new ones. The big problem, for me, with the constant updates, is that eventually I will be forced to bite the Silicon bullet, which I can't really afford. But pretty soon they will drop support for the intel chip that my 13,2 iMac has. I run macOS 14.6 Sonoma currently via patching, but the old graphics card is definitely feeling the strain. But, if my 2007 iMac can run LinuxMint then this one will too.

That said, I don't see the point of Linux for an individual, apart from open source, obviously. macOS has all the advantages of being a UNIX 03 certified OS*, which gives it power that Windoze can only dream about. The CLI ( Terminal in speak ) can do anything.... including untold damage to the novice ☹️. Of course, macOS on a Mac is not a place for gamers or geeks who tweak, but that's why there's the Hackintosh community. Some of those things are incredible.

*Does that still apply to the ARM based OS?

Always was a Ford man.... Except when the FIATS worked.

[Tins]

X2 for Thunderbird. Cross platform and open source.

[101RRS]

The issues continued with Outlook so I gave up. I installed Thunderbird and it too also loaded up the old emails hidden in the system - the big difference to Outlook was that with Thunderbird I could just highlight the old email and remove it, after importing the old email folders into the new email.

Thanks for every ones help and input.

Garry

[loanrangie]

Thunderbird has great spam detection as well, been using it for about 15 years.

[101RRS]

I have been running Thunderbird for about 2 months now and it has been fine - however about a week ago it stopped working and I could no longer send or receive emails using it.

I spoke to my ISP and reset incoming and outgoing servers and ports but that had no effect and they were not able to help. As discussed above I changed from Outlook to Thunderbird as I could not do a clean install of Outlook.

I decided to uninstall Thunderbird and do a clean install but like with Outlook my system will not let me do that - it brings all my old stuff back including the fault. As well as using the Windows Uninstall program, I have also used Revo Uninstaller and CC cleaner to clean up but nothing works.

So does anyone know of a uninstaller that does actually completely uninstall programs and allow a clean install that does not look for old files.

Thanks

Garry