V8Ian
28th May 2025, 12:43 PM
Twelve or so months ago I needed a suspension air bag for a 1988 MAN coach. There were no identification numbers on the old part, all l had was a brand and dimensions which I had taken. I tried the chassis manufacturer, the airbag manufacturer, multiple truck and bus parts specialists and air bag specialists. None could help identify and supply the critical part. Obviously they employed checkout operators.
In my search l came across a Perth based company who claimed to be able to supply rare, unusual and hard to find parts. With dwindling confidence I made an enquiry with them. The lady who I dealt with made no promises, but asked for a couple of days, by which time she would contact me regardless of her findings.
She did get back to me and the news was good. I obviously ordered the bag, adding some Toyota and Land Rover filters, by brand, to the order without asking for prices. The parts arrived with prices including freight, comparable to east coast prices. I'd found a replacement supplier to Roverlord.
Wanting to recommend the supplier to a member of this forum, I went to get the link for Parts Guru. They have closed [bawl]. Hazarding a guess, I'd say they didn't have enough sales volume to remain viable . A crying shame, considering the level of service indicated they were making a genuine effort to succeed in the business.
Largely the reviews echoed my sentiments above, with the business owning their few mistakes and offering apologies and rectification. I hope Jamee and her colleagues find alternative employment quickly.
What I find so unfair is the likes of JRA and Stellantis treating their customers with disdain, yet surviving to repeat the poor service and survive while small businesses bust their gut to offer fantastic service and fair pricing failing.
Yeah, I know, it's dollars calling the shots. [bigsad]
In my search l came across a Perth based company who claimed to be able to supply rare, unusual and hard to find parts. With dwindling confidence I made an enquiry with them. The lady who I dealt with made no promises, but asked for a couple of days, by which time she would contact me regardless of her findings.
She did get back to me and the news was good. I obviously ordered the bag, adding some Toyota and Land Rover filters, by brand, to the order without asking for prices. The parts arrived with prices including freight, comparable to east coast prices. I'd found a replacement supplier to Roverlord.
Wanting to recommend the supplier to a member of this forum, I went to get the link for Parts Guru. They have closed [bawl]. Hazarding a guess, I'd say they didn't have enough sales volume to remain viable . A crying shame, considering the level of service indicated they were making a genuine effort to succeed in the business.
Largely the reviews echoed my sentiments above, with the business owning their few mistakes and offering apologies and rectification. I hope Jamee and her colleagues find alternative employment quickly.
What I find so unfair is the likes of JRA and Stellantis treating their customers with disdain, yet surviving to repeat the poor service and survive while small businesses bust their gut to offer fantastic service and fair pricing failing.
Yeah, I know, it's dollars calling the shots. [bigsad]