The shafting from Land Rover comtinues

[DiscoTDI]

For those of you that dont know my Discovery has been suffering abuse from Land Rover Dealers since new and the saga continues. My car has now spent 8 weeks of this year in getting apparent work done to it and quite frankly my vehicle has been ruined by Land Rover and they dont seem to give a flying **** about it. The root cause was water leaking in and some craizing on the bonnet, well stupid me thought well its under warranty get it fixed so I sent it to Land Rover. Well that was the biggest mistake I ever made, I should have just put up with it I mean it doesnt rain all that often out here and the paint will probably go off anyway. Now what has happened is there is water leaking in from somewhere else there is now a loud wind noise as you are driving and when it was in the panel beaters getting buffed (obviously thats how you fix a ****ed paint job is to buff it) they parked it beside another car getting painted white and now my Discovery has white spots all over it inside and out that dont rub off as they have now cured. Now the weasely motherf!#$ers at Land Rover Australia have said its the dealers problem not theirs and the dealer says its waiting for approval from Land Rover to continue.


https://www.aulro.com/afvb/images/imported/2006/09/363.jpg

https://www.aulro.com/afvb/images/imported/2006/09/364.jpg
https://www.aulro.com/afvb/images/imported/2006/09/365.jpg
https://www.aulro.com/afvb/images/imported/2006/09/366.jpg
https://www.aulro.com/afvb/images/imported/2006/09/367.jpg
https://www.aulro.com/afvb/images/imported/2006/09/368.jpg
https://www.aulro.com/afvb/images/imported/2006/09/369.jpg
https://www.aulro.com/afvb/images/imported/2006/09/370.jpg
https://www.aulro.com/afvb/images/imported/2006/09/371.jpg

All the white dots in the top photos are overspray, You will also see that there is basically no paint on the edges of the bonnet and that there are scratches divots and dull surfaces all over it. This bonnet had been resprayed by Land Rover in March this year by Honeycombes and had been buffed by Tony Ireland in Townsville and these photos were taken around 12 hours after it was dropped off after being fixed. The chunk of paint missing under the headlight was done while it was in Townsville and they thought that they might just get away with returning it like this.

I want to know who in here would accept this as a job well done because quite frankly I think it is **** poor but I am the only one who thinks it is a problem because these idiots dont exactly seem to care that they have ruined my car and I have been told that Land Rover Australia cant do anything about it because that are only a supplier.


Quite frankly they can all get ****ed as this will be the last new Land Rover I ever own because I cannot justify this much drama for this much money, the stupid thing is you get better service at Hyundai

[Ace]

As a land rover owner and lover of the marque its upsets me to hear stories like this because land rover will never compete with toyota or nissan or anyone else for that matter, regardless of how good the vehicles are if they cant offer good service and fix someones car without f#$cking it up like they have done with discos.

I am sorry to hear about your troubles mate, it must suck, especially with LRA being so unwilling to help. Matt

[p38arover]

Send a letter (with photos) to the President of Ford in the USA?

Ron

[DiscoTDI]

Send a letter (with photos) to the President of Ford in the USA?

Ron

Now that is an idea

[discowhite]

start jumping up and down! i think its more of a dealer/outlet problem than land rover aust. do as ron said only mail it to LR customer assist and anyone else higher up than your local blokes.

phil

[Ace]

Send a letter (with photos) to the President of Ford in the USA?

Ron

Now i like that idea, i reckon you could get some real results with that, either that or they will ignore you. Matt

[sumo]

[quote=Ace]As a land rover owner and lover of the marque its upsets me to hear stories like this because land rover will never compete with toyota or nissan or anyone else for that matter, regardless of how good the vehicles are if they cant offer good service and fix someones car without f#$cking it up like they have done with discos.

I am sorry to hear about your troubles mate, it must suck, especially with LRA being so unwilling to help. Matt[/quote

Its a continuing story with LRA , and you can't help think no matter what or how good their new models are their chit attitude and service in time will have serious repercusions` on this great marque in oz.

Cheers Sumo.:mad:

[DiscoTDI]

start jumping up and down! i think its more of a dealer/outlet problem than land rover aust. do as ron said only mail it to LR customer assist and anyone else higher up than your local blokes.

phil

This has been to the head of customer care Australia which allowed them to take it too another dealer to destroy my car more:mad:

[Ace]

[quote=Ace]As a land rover owner and lover of the marque its upsets me to hear stories like this because land rover will never compete with toyota or nissan or anyone else for that matter, regardless of how good the vehicles are if they cant offer good service and fix someones car without f#$cking it up like they have done with discos.

I am sorry to hear about your troubles mate, it must suck, especially with LRA being so unwilling to help. Matt[/quote

Its a continuing story with LRA , and you can't help think no matter what or how good their new models are their chit attitude and service in time will have serious repercusions` on this great marque in oz.

Cheers Sumo.:mad:

Yep, couldnt agree more, the D3 is one of the best 4wds in the world, if not the best, at the moment and people will always sacrifice on the vehicle if they get better quality service from another manufacturer. Until this is fixed and people can get a vehicle serviced efficiently and properly in more locations land rover sales will suffer as a result. Matt

[RR5L]

Or...you could give the story to one of those current affair programs, they just love stuff like this.

[Captain_Rightfoot]

I'm sorry to hear. Doesn't matter who makes the car, if the dealer manages to stuff it up you aren't going to buy another :(

This may not matter now.. but the correct way of getting overspray off the exterior is to use a clay bar, not to buff the car. :(

To cover the interior is unforgiveable. :( Just keep documenting all this.

Be aware that landrover may offer to help you into a new car to get rid of the problem... but the disposal of the old one will probably be your problem :( And the dealers won't want your car (they know what is wrong with it) so will offer you no money for it :(

[maggsie]

Just mention consumer affairs and "I'll see you in court" then see how their attitude changes!

Maggsie

[goofyr]

Yep take it to consumer affairs....tell LR customer service and the dealer you plan to that and allow them to respond in a reasonable time (for you).

Cheers,

[slipedisk]

Having been down this track with a New Mits Pajero how I find people will "start" working with you is this.
1) Go back and see them and ask to see the Company Rep in regards to the problem or atleast his name, inform them you need to atleast have a name/POC for your Lawyer to contact, even if you don't have one they don't need to know.
2) Ask who they use for there sign writing, when they ask why, say that your car will be sign writen all over about how much you been st@ffed around, give them a draft copy, saying the words to the effect.
I drive a lemon.
This car was taken to Dealership__________ and painted by __________ I have nothing but problems since.
If you have you have any questions please ring on _________ and I'll tell you what is going on.
I never even got in the car and I had a phone call from the State Manager, anyway they re-traded the car I lost on sale ($20,000) but gained more on the new car I brought (dropped the $20,000 and fitted heaps of extra's at no cost)
I was nice the whole time, yes sir/no sir, now here's where I go from here, even received e-mails from Mr Mits him self I had one more problem with the new car e-mailed him direct next day it was freighted form Japan.
So, after all that don't get sh!tty but get forcefull and draw the attension that you will "tell the world" ie free speach.
Word of mouth is the strogest sword.;) ;) ;)

[DiscoDave]

Weiry, isn't that the point of this thread though?
Mitsubishi = desperate for market share = good response to customer complaints.
LRA = couldn't give a rats 'cause they've already made the sale.

(I hope I'm wrong):(

[slipedisk]

Sorry forgot,
3) Tell them once sign written you'll park the car across the road, on the public road, had to remind them that they don't own the "public road".

[Bushie]

Not good and I hope you get some action but......................

I hope this is not a sign of things to come.

https://www.aulro.com/afvb/images/imported/2009/06/1370.jpg


I took this a few months ago near home.


Martyn

[DiscoTDI]

Weiry, isn't that the point of this thread though?
Mitsubishi = desperate for market share = good response to customer complaints.
LRA = couldn't give a rats 'cause they've already made the sale.

(I hope I'm wrong):(

Unfortunatly you are not wrong:mad:

[Captain_Rightfoot]

Not good and I hope you get some action but......................

I hope this is not a sign of things to come.

https://www.aulro.com/afvb/images/imported/2009/06/1370.jpg


I took this a few months ago near home.


Martyn
Problem is if you do something like this you may find you get stuck with a car you can't sell!

[DiscoTDI]

Problem is if you do something like this you may find you get stuck with a car you can't sell!

Even if you dont, you cant trade it in because all of the dealers know about it and dont want it, have alreadyfound that one out the hard way:mad:

[stevesub]

LR NZ is just as bad. We had a very troublesome Freelander and we even went as far as to take legal action against LR NZ and their dealer. My lawyer said don't bother, he already had 3 cases at that time and was not winning. 3 cases from one lawyer - it just goes to show the whole international organisation sucks.

On the bright side, we love our new to us 2000 Rangie Vogue - AND we have had no problems other than a blocked sunroof drain that I will get to if it ever rains enought to p** me off.

[Jojo]

It's sad that his type of behaviour continues! The attitude of "the customer is king" still hasn't reached Solihull yet.
When I had massive trouble with LR garages and agents several years ago (LR was still under BMW-ownership) I contacted customer support in Solihull directly and had a nice if fruitless exchange of letters with them over the course of several months. I got an extra service, free of charge, at one of their franchised garages but it doesn't need to be mentioned that it wasn't worth going there as they did even more crap as the ones before. The courtesy car (not even a LR) I got after firmly demanding it came with an empty tank and rolled basically on slicks which gave me aquaplaning at less than 50k and my then next door neighbour (who was policeman) said he would have fined me instantly when he had cought me in a traffic control.
Next day I picked up my Disco again and never went into a Landrover garage again (except for Southside LR in Brissie who treated me very nicely!).

My recommendation: never buy a brand new Landrover and avoid their dealerships and agents as the devil does the churchyard. There are plenty of independent but specialised suppliers and garages to choose from.
But nevertheless, mate, I feel sorry for you, but get over it, give them the finger and drive your Landy past them to the independent mechanic next street, that ****es them off more than anything else. Good luck, anyway!

[DiscoTDI]

It's sad that his type of behaviour continues! The attitude of "the customer is king" still hasn't reached Solihull yet.
When I had massive trouble with LR garages and agents several years ago (LR was still under BMW-ownership) I contacted customer support in Solihull directly and had a nice if fruitless exchange of letters with them over the course of several months. I got an extra service, free of charge, at one of their franchised garages but it doesn't need to be mentioned that it wasn't worth going there as they did even more crap as the ones before. The courtesy car (not even a LR) I got after firmly demanding it came with an empty tank and rolled basically on slicks which gave me aquaplaning at less than 50k and my then next door neighbour (who was policeman) said he would have fined me instantly when he had cought me in a traffic control.
Next day I picked up my Disco again and never went into a Landrover garage again (except for Southside LR in Brissie who treated me very nicely!).

My recommendation: never buy a brand new Landrover and avoid their dealerships and agents as the devil does the churchyard. There are plenty of independent but specialised suppliers and garages to choose from.
But nevertheless, mate, I feel sorry for you, but get over it, give them the finger and drive your Landy past them to the independent mechanic next street, that ****es them off more than anything else. Good luck, anyway!

Trust me Jojo I want to go elsewhere but I need this stuff fixed first and I refuse to pay for a paint job that LR ruined and if I keep it, it will never see Land rover again.