$1000 option turns out to be 10 times more

[akitda]

I went to Trivett Land Rover at Parramatta today to enquire a D3 V6 SE. As with this month they are doing a promotion. at $63990 drive away, I think I might be able to convince my partner if I can get one. The following is one of the conversation between me and the salesman.

Salesman:
What car are you driving now?

Me:
Defender 90 2003

Salesman:
We might not be able to do a trading in for you.

Me:
Why?

Salesman:
Err....

(5 mins later)

Me:
I would like to add a rear locking diff to the D3. How much would it be and when can I pick up the car.

Salesman:
We need to make a special order for you as in Australia, we don't have any in stock. You are looking at mid-$70K for this option. I think you won't be able to pick up the car until nexy year's march.

Me:
So, am I going to get the MY2007?

Salesman:
No, you will have the MY2006. I have an suggestion to you, why don't you go back to home and study which option and price tag you want to get for the D3.

Is that simply saying that: "Kid, Rover is not for you, go back to home and look for a RAV4."

:twisted:

akitda

[Slunnie]

:rolleyes:

The same dealer for me.

Rep comes out: How are you sir, mame etc would you like to have a look etc....

Dad: Actually its my son here that is looking to buy.

Rep: I'll be in my office if you need me - then walks off.


I really can not believe that Trivetts are still in business. They're not far from me, next suburb actually. I ended up buying and servicing with Altos who are about 40mins drive away.

[Bytemrk]

Some of these dealers are amazing...

When I'm looking at cars in car yards... I usually wear torn jeans and an old t shirt....

Keeps the sales guys away until I want to talk to them;):p

Last time we bought a car for the missus..... I was just there to take a look and help avoid her getting conned.... quite frankly as long as it is reliable I don't care what she drives.... her choice..
But of course the stupid sales guys spent most of their time ignoring her and trying to convince me why we should buy... more than one missed a sales opportunity by selling to the wrong person:angel:

Mark

[drivesafe]

In 1997, I bought my first disco from Trivett and both the sales people and service people were great, so when I was thinking of upgrading to a D2, went back there and copped exactly what you copped.

Needless to say I bought the D2 elsewhere.

As Slunnie posted, can’t understand how companies like this manage to continue to get customers.

[LoadedDisco]

My self and my father and two other people that I have spoken to that have now bought Land Rovers, all including myself have had the same thing to say about Bruce Lynton staff on the Gold Coast. Bloody Rude.
Exactly that they talk down to you like you do not deserve to drive one of there vehicles.
If you are on the Gold Coast and need a Land Rover go to Brisbane Land Rover. They have more stock more buying power which converts to a better price. The sales people at Brisbane are actually genuine and will help you as much as possible and are not rude.

[akitda]

I am just wondering if the salesman knew that if a person who has bought a LR before. He/she will have great chance of getting another LR?

Or I should say, some LR salesman is not a LR guy (like us) so that they don't really understand us?;)

akitda

[dmdigital]

When I bought my 2003 Disco I tried several dealers in QLD, NT, SA, VIC, NSW. Didn't worry me where I got the vehicle as I had to get it shipped (litterally) to me. Frankly it is easier to recount the one that wasn't rude, ignorent etc.

I have since had a similar issue trying to test drive a D3, gave up in the end when the Volvo salesman in one yard told me they only have one person who can sell land rovers and he wasn't available this week.

Oh and don't ever tell them you want it as an off road vehicle. What, buy a Land Rover to take off road :eek: :eek: Almost makes them faint!

[Jamo]

The dude was wrong too. Order a D3 that has to be built and it will be an MY07. Solihull isn't building any more MY06's.

[drivesafe]

Hi Craig, my experience was exactly the reverse to yours.

After getting the push off from Trivett’s in Sydney, I didn’t bother trying to buy a D2 till I moved to Queensland and even then it was a spur of the moment buy.

The wife and I were in Brisbane, shopping and as we went passed Austral Land Rover, we noticed a black D2 out front so we turned around and went back to have a look at it.

BIGGEST MISTAKE I EVER MADE.

The salesman was all over us like a rash, but we were interested in the D2 so we bought it from Austral.

What a pack of crooks they turned out to be.

We ordered a number of accessories to be fitted and Austral either fitted the wrong parts or fitted them incorrectly or there faulty parts.

We ordered driving lights, they fitted fog lights. They told us when we picked up the D2 that they would replace them at the first service.

We got them to fit a genuine LR Bull Bar. It was so out of shape that it sat 4cm further forward on one side than the other and was lot sided.

There were a number of other problems, all of which we did not find until we got home.

It took 3 services before they finally replaced the fog lights with driving lights and even then I was given a set of driving lights and had to fit them myself. On top of that, when they removed the fog lights, they replaced the covers in the front bumper with second hand ones from a vehicle that had obviously been used in cross country driving because the covers were covered in mud and as the clowns at Austral had broken the mounting plugs off the replacement covers, they glued the covers in place with black Bostic which by the time I got back home to the Gold Coast, had run down the bumper and was covered in dust, turning the bumper brown in places.

They never fixed or replaced the bull bar.

Not one service was carried out properly and after heaps of phone calls to both Austral, to Austral’s parent company and LRA. LRA finally gave up on trying to get Austral to do their work properly and asked me would I would mind going to Bruce Lyntons and LRA would set it up with Bruce Lyntons to fix the problems.

To put it bluntly, even though Bruce Lyntons didn’t sell me the D2, they busted their balls trying to fix all the problems.

It paid Lyntons because I have now bought a MkIII RR and D3 from them and I have never had a single problem dealing with either the sales personnel ( other than the fact that they talked me into buying the RR in the first place ) or the service personnel.

So for the sake of a few hundred dollars of decent service, Austral, so far, have lost over $200, 000 dollars worth of sales.

BTW, South Side LR is owned by the same company that owns Austral

Cheers.

PS. I do agree with one thing though, no matter which company you go to, it depends on which sales person you get, as to what sort of service you get.

[Pedro_The_Swift]

thought 1
Both holden and ford have factory backed used used cars,,
and "we" know there is a market for second hand Land Rovers.


thought 2
if selling NEW landys is ALL that LRA is interested in,, why not have salemen capable of doing that?


thought 3
mind you,, they are quite happy to sell us "genuine factory repaired spare parts"
just not the cars to bolt them onto,,



thought 4
no, libel laws prevent thought 4:angrylock:

[Ace]

Salesman are drop kicks, anyone would think they dont like making money. I would be bringing this to scouses attention so he can pass it on.

The diff lock option for the D3 is only $1000, or there abouts, so the 70k is a load of rubbish.

Ring Trivett and ask to talk to someone in charge, then let them know. Matt

[dullbird]

hate to say it guys but we to were treated the same way

as we went in to enquire about a d3 and they served everyone but us

little did the guy know we had 170 big ones sat in the bank............

but if we decided to go ahead and buy one we would deffinatly NOT buy one from trivett paramatta

oh and i hope you guys don't mind but i have posted the link to trivett and told them to look at it to see how many unhappy customers they have got.....

probably wont get a reply but at least they may get the hint that there customer service is appaling:mad:

[BigJon]

The diff lock option for the D3 is only $1000, or there abouts, so the 70k is a load of rubbish.

. Matt

Diff lock option is $1000, but is only available with Air Suspension and Terrain Response. Therefore if you want a difflock in an "S", you have to option Terrain Response first. From memory, that is about $7000, plus your $1000 difflock, plus the extra LCT, etc and there is your $10 000 difference.

[solmanic]

BTW, South Side LR is owned by the same company that owns Austral

That would explain the problems I am currently having getting warranty repairs done to my 02MY Defender. The fact that it is nearly 12 months out of warranty gives you some idea of how the repairs are going!

I have recently faxed Southside with a blow-by-blow description of every trip I have had to make into the service centre (7 in all) to get corrosion repaired in the rear driver's-side door. The actual corrosion was fixed pretty quickly but it is just the re-fitting of the trim which has been ballsed-up. After the last trip I sent this fax and cc'd it to LRA who responded immediately to apologise and assure me that they would get onto Southside to see what the problem is.

I noticed that Landrover have a "right first time" repairs clause in their customer charter. This means that if they don't do the repair right the first time, they are obliged to collect your vehicle from wherever you are and leave you with a courtesy car for as long as it takes to effect the repair properly. Needless to say I am invoking this clause and if they give me another crappy Honda Jazz as a replacement then I shall be returning it in bits!

[p38arover]

I'm afraid the dealer from whom I would buy (Modern Motors) has lost his dealership. I bought my P38A from them (it was a trade-in).

I have written twice to Alto seeking information about my P38A which had most of its warranty work done by them - they haven't even had the courtesy to reply. LRA Customer Care may be the next step - I wonder if they care?

Would I buy another LR from a big dealer? Doubtful - even though my first RR was from Trivetts (some years back when it was Asquith and Johnstone) and they gave good service then.

I've had 3 Rangies and a 110 County - I really don't think I'll buy another LR product.

Ron

[drivesafe]

Hi again folks, if you ever have problems with your LR and can’t get satisfaction from the dealer, ring LRA but make sure you are ringing LRA and NOT the parent company PAG.

I have had few dealings with Land Rover Australia and they have always done their best, as quickly as they can get things moving.

On the other hand, the few dealings I’ve had with LRA’s parent company, Premier Automotive Group, left me wondering if they really want to sell LRs.

[Pedro_The_Swift]

I noticed that Landrover have a "right first time" repairs clause in their customer charter. This means that if they don't do the repair right the first time, they are obliged to collect your vehicle from wherever you are and leave you with a courtesy car for as long as it takes to effect the repair properly.

I wonder if DiscoTdi knows about this??

[MarknDeb]

We bought our 2003 Disco from Austral here in Brisbane, great to deal with the sales staff and got a great deal but the service department was the let down being so over priced, we got all our services done down the coast at Bruce Lyntons, and there service department couldnt have been better, took us around 1 hour to get there and spent all day walking around shops and a movie, made for a great day out.

At the 20 thou service - Austral = $700 B/Lynton = $360
40 thou service - Austral = $1200, B/Lynton = $780

[Chenz]

Before I went on Simpson Desert run this year I went to Trivett to get a new timing belt put in my 93 Defender. My regular mechanic noticed that the front alternator bolt was broken and so asked them to fix this and check the alternator out while they were at it.

When I got to Goodooga on the way out the fan belt slipped and sure enough the bolt was broken again. It was then that I discovered that the rear one was broken too.

The funny thing was the rear one was rusty which leads me to belive that it had been broken for some time and that they didn't check this.

After a couple of dummy spits on my return thay have agreed to fix it for nicks.

You would have thought they would have checked the back bolt as well. It appears they could helicoil the front one without taking the bracket out so that was the easy option.

[xsi]

Yeah, I had a very similarat Trivetts back in 2003.
I was looking then to buy a Def 110.
The salesman seemed to be looking down his nose at me because I enquired about a trade in on a less than prestige vehicle.

I went to The Landrover dealer at Chatswood (no longer there) - completely opposite experience -had a test drive in the "tomb-raider" 110 that was on the forecourt at the time. They were very helpful and gave me a good figure for a trade-in on a late model x-trail.

Pity the wife wouldnt let me have the 110.

Dave

[akitda]

Diff lock option is $1000, but is only available with Air Suspension and Terrain Response. Therefore if you want a difflock in an "S", you have to option Terrain Response first. From memory, that is about $7000, plus your $1000 difflock, plus the extra LCT, etc and there is your $10 000 difference.

I was enquiring about a SE V6, so I guess they would have air suspension and terrain response installed.

[ATH]

"Hi again folks, if you ever have problems with your LR and can’t get satisfaction from the dealer, ring LRA but make sure you are ringing LRA and NOT the parent company PAG".

Maybe that's the reason for not getting a reply to my letter I've sent twice regarding their failure (and my Defenders!) to provide the things listed under their extended warranty.
I also complained of the policy of shutting down country dealerships but didn't expect any comment on that.
Anyone got an address for the correct person to write to at LRA?
Thanks.https://www.aulro.com/afvb/images/imported/2014/05/121.jpghttps://www.aulro.com/afvb/images/imported/2014/05/121.jpg
Alan H.

[Jamo]

I'm guessing that the salesman just wanted to offload what he had on the floor, rather than listen to your needs.

Even when i'd been waiting four months for mine and only had a month or so to go, the sales staff where I bought mine were trying to get me to take one of the ones that they already had (none of which had the rear diff lock). In general, though, the salesman at Southern LR in Perth wasn't too bad. I'd go back to him.

(Mind you, when i first enquired in jan 05, I went to the local dealer (who has since lost the LR franchise). After two phone cllas, I finally got him to call back with a quote. I wanted an HSE (which he quoted on), but told me if I wanted the rear diff lock, I would have to pay for the EAS to be fitted as you couldn't have the rear diff lock with the coils:eek: . An outstanding display of product knowledge!:confused: They didn't lose the franchise until about 6 months later and I'm still waiting for him to get back to me.) (This particular dealer still has the toymota and ford dealership and from what I here, most folks are going to Albany, Perth or Kal to buy their toymotas and fords now.)

[BigJon]

I was enquiring about a SE V6, so I guess they would have air suspension and terrain response installed.

:blush: Right you are...

[Ace]

If i was to buy a land rover i would be taking a drive to dubbo, to buy it, Heyer ford in Dubbo are supposed to be very good. It would nearly be easier for me to drive to dubbo for servicing etc than it would to parramatta anyway, slightly longer but easier.

Ring every land rover dealership in NSW, go with the best and then worry about servicing later, you can always go to Graeme Cooper for servicing and then to a dealership for warranty work if needed.

If its an SE the TR should be standard so the diff lock will still sit at adding only a grand to the purchase price. Matt

[Reads90]

I
Salesman:
No, you will have the MY2006. I have an suggestion to you, why don't you go back to home and study which option and price tag you want to get for the D3.

Is that simply saying that: "Kid, Rover is not for you, go back to home and look for a RAV4."

:twisted:

akitda

Is that not his Job as a saleman to work it out for you and tell you the options. Least thats what i did when i worked in the Brisbane dealership

Is he a salesman or order taker

[akitda]

Is that not his Job as a saleman to work it out for you and tell you the options. Least thats what i did when i worked in the Brisbane dealership

Is he a salesman or order taker

Well, I have actually told him that I want to have a D3 SE V6 plus snorkel and rear diff lock. Well I guess my decision is quite clear to him.

He then asked me what's my budget is and I replies to him under $70K
For D3 SE V6 ($63990 drive away include rego (not include metallic paint, but i want to get a white one anyway)) add a rear locking diff $1000 then a snorkel (~$1000 at max I guess). He then tell me that that is not possible to get the D3 which I like for under $70K.

After this conversation, he then ask me to go home and re-decide...:confused: I really don't understand what he's thinking about:confused: :confused: :confused:

[Reads90]

Well, I have actually told him that I want to have a D3 SE V6 plus snorkel and rear diff lock. Well I guess my decision is quite clear to him.


After this conversation, he then ask me to go home and re-decide...:confused: I really don't understand what he's thinking about:confused: :confused: :confused:

Not his wages that for sure. There all on commison plus bonuses for selling bolt ons

[LoadedDisco]

PS. I do agree with one thing though, no matter which company you go to, it depends on which sales person you get, as to what sort of service you get.

You are right there we got a great salesman at Brisbane. But you never know we could have run in to a new sales guy who might not of known what he was doing and would have presented as unprofessional and may be rude.

When I was buying my Disco The sales man prosented as a bit rude and like your not good enough to drive a Land Rover. Just made me mad and I Just made him Order me a new Disco straight away. It also came from Brisbane stock and I could have walked out of there and then gone to Brisbane for a better price as then I new the car was there in the yard. But no I wanted to let the sales man know I don't give a rats about the price just give me my Disco and kiss my ass as I can afford it.

[LoadedDisco]

If its an SE the TR should be standard so the diff lock will still sit at adding only a grand to the purchase price. Matt

If it is a D3 SE with Traction Control the Diff lock is already in there.

[g170382]

Hi guys,

New to the forums here. Just been reading and thought I would chime in. I am also in the market for a new D3 V6 SE and recently visited Trivett. I think I may know the source of confusion here. I was also after the active rear diff and was also told that it would be mid 70k and March. After overcoming the initial shock , i asked why???? I then was told that the current offer of 63,990 is only for cars in stock NOT orders and that if I ordered then the promo will be over at end of Nov or Dec and cant be done. Apparently Land Rover is the one who is bonusing the cars not Trivett and they only want to clear what is in Oz right now.

Hope that clears the confusion , not all the salesmens fault hopefully....:D

[Pedro_The_Swift]

sounds fair g170382,,,

the only question left is--

did you order one?:D

[g170382]

Pedro ,

Not just yet but hopefully very very soon!! I just found the sentiments here the opposite of what I got at Trivett. Absolutely great once they realised I actually wanted to buy. I think salesmen cop it a little tough sometimes.......i guess some deserve it though!!!

Ill let you know when I do

[Jamo]

If it is a D3 SE with Traction Control the Diff lock is already in there.

Only the Centre Diff Lock is standard. The rear is a $1000 option. And if you want to see the little red & green padlocks, it's over $7000 for premium satnav with 4x4 info!

[Jamo]

:D Hello g170382, welcome aboard!:D

[g170382]

Thanks Jamo good to be here!!! Hows the HSE , on my wish list!

[Pedro_The_Swift]

Listen g170382,,
we cant keep calling you g170382,,

this place doesnt work that way;)








and if you have the dough,, get the E-Diff,,,:D

[rangie83]

I had a quick peek at Land Rovers website.

D3 SE V6 63,990 rrp excl dealer delivery etc etc

Active Rear Diff 1,000 rrp

= 64,990


Mid 70's On the Road ????????????? ( I take mid to mean 73-75)

They must do a fairly in depth pre-delivery inspection for that price.

[g170382]

Rangie83 ,

Apparently dealer delivery is 2,695 which is sort of normal. Plus LCT , plus stamp duty , plus metallic etc etc. It all stacks up!

[Jamo]

The HSE is amazing!!:cool:

I've fitted a few things, such as arb bar, winch, snorkel, kaymar dual wheel carriers, 110l aux fuel tank, rackmaster roofrack, dual battery system (note: I'll be replacing the controller thingy with drivesafe's SC80 soon and will post the details as a project), UFH radio, satphone and soon-to-be-installed cargo barrier. I also run 17" wheels with 245/70 Cooper STT's for the bush.

She's now completed over 63,000km and is a dream to drive. As I understand her more, i've realised what an extremely competent off-road vehicle the D3 is. The ads intimate that you don't need to know how to drive off road with the TR. but that's not strictly ture. Like any car, you still need to get to know how it will handle in different situations.

What can I say: comfortable, powerful enough, well put together, wonderful to drive. I'd buy another in a flash!

[g170382]

Sounds good. Looking more and more like a D3 for me. Bit of a newbie at the offroad thing though!! I'll tell Trivett about this and make them give me a cracking deal!!!

[DiscoTDI]

hate to say it guys but we to were treated the same way

as we went in to enquire about a d3 and they served everyone but us

little did the guy know we had 170 big ones sat in the bank............

but if we decided to go ahead and buy one we would deffinatly NOT buy one from trivett paramatta

oh and i hope you guys don't mind but i have posted the link to trivett and told them to look at it to see how many unhappy customers they have got.....

probably wont get a reply but at least they may get the hint that there customer service is appaling:mad:

Dont worry LRA monitor this site:D

[Pedro_The_Swift]

The HSE is amazing!!:cool:

I've fitted a few things, such as arb bar, winch, snorkel, kaymar dual wheel carriers, 110l aux fuel tank, rackmaster roofrack, dual battery system (note: I'll be replacing the controller thingy with drivesafe's SC80 soon and will post the details as a project), UFH radio, satphone and soon-to-be-installed cargo barrier. I also run 17" wheels with 245/70 Cooper STT's for the bush.

She's now completed over 63,000km and is a dream to drive. As I understand her more, i've realised what an extremely competent off-road vehicle the D3 is. The ads intimate that you don't need to know how to drive off road with the TR. but that's not strictly ture. Like any car, you still need to get to know how it will handle in different situations.

What can I say: comfortable, powerful enough, well put together, wonderful to drive. I'd buy another in a flash!


we all love a satisfied customer---;):D



just need more test days,,,:angel:

[Pedro_The_Swift]

Dont worry LRA monitor this site:D


obviously they use IE and it BLOCKS any rude comments----;)

[LoadedDisco]

Only the Centre Diff Lock is standard. The rear is a $1000 option. And if you want to see the little red & green padlocks, it's over $7000 for premium satnav with 4x4 info!

As I was informed by both sales men that the rear diff lock is standard in Traction Controlled sorry Terrain response SE D3 Disco's.
Jamo are you sure ? I'm talking about D3 with Terrain Response are what ever you call the D3 selector thingy.
I know i did say Traction controlled I meant Terrain Response selector fitted D3's

[Jamo]

Positive as i can be. It was the case when I bought mine and the website still shows the rear dl as a $1000 option.

Sound's like a case of 'he'll probably never find out it's not there so it doesn't matter'

In the words of Elwood Blues: 'I wouldn't lie to you, Jake!! I just took the liberty of bullsh*tting you!. It wasn't lies, it was just bullsh*t!"

[away]

I haven't even picked up my new D3 yet. It will be ready mid-December. But I would like to say this...

I'm a pretty casual guy. I like to wear comfortable shorts, simple polo shirts. That's what I wore when I went to the Perth 4x4 show last Friday and the guys in the Landy tent didn't ignore me.l In fact after showing my wife and I the vehicles, they invited us to test drive one the following day. Which we did.

Barbagallo Land Rover in Perth gave me excellent sales attention. Take a bow James. If James didn't have an answer for my questions, he made it his business to find out.

When I asked about electrical problems with the D3, they were straight with me. When I asked about warranty specific issues, they found out for me.

9.5/10 Rating

I'll keep you posted about the after sales service.

[p38arover]

Listen g170382,,
we cant keep calling you g170382,,

this place doesnt work that way;)

That's right. From now on you will be known as ......... Wilbur! :D :D

Ron

[DiscoTDI]

obviously they use IE and it BLOCKS any rude comments----;)

Action was normally taken on my vehicle usually a day or two after having a spit on here

[Jamo]

Hello Away, welcome to the site!:D

What's your location??

I had good service from the Salesman at Southern Landrover, George. He even organised a D2 courtesy car for me when i came to Perth on other business whilst my car was on order!

I've also had great aftermarket service from Sean at Gold City LR in Kal.

And if you need parts or spare, Cos is the man to see at Southern LR. I've had nothing short of outstanding service from him, particularly when my compressor failed.

[disco_nex]

Had the same problem with a certain dealer in Newcastle when looking for a Series 2. Sales people ignore the 21 year old and I personally got better service and answers to my questions from the mechanics. Damn shame, instead I got my Series 1 elsewhere.

[101RRS]

It is a shame that dealerships have come to this.

I bought my last new Landrover in 1994 from National Capital Motors in Canberra the stealer at the time - the cheapest place by a mile - now anyone from Canberra will know that they do not have a great reputation but they did try then. For the first year after purchase you were automatically part of their new buyers offroad club and every three months you received an invite to go with other new buyers on a local bush drive - albiet on relatively easy tracks - it was a social event and a great thought and got the "toorak tractors" and their yuppie drivers out in the bush. Then the franchise went to the more upmarket Rolfe Classic and it has been downhill since.

My car had major warranty issues and they were at a loss to fix it so a service rep from Landrover was sent out and help. Those were the days when Landrover actually had a Customer Care section and you could ring in directly to LRA and get tech help - and the help actually came from technicians not like now where you cannot get past the consultants on the "help desk" who know nothing.

Back in the early 90s when landrover build quality was crap at least the service from the stealer and LRA was good.

Aarrh the good ole days.

Gazzz

[Frenchie]

Another vote for Southern Land Rover, have always found the customer service pretty good.