Super Cheap Auto - Super Crap Service

[BMKal]

I went in to the local Supercheap last Sunday and selected some electrical items I needed - came to just over $18. I had a $5 note and a $50 note in the wallet, and offered the $50 in payment.

The girl at the counter said that she could not accept this. When I asked why, she told me that the manager had instructed that $50 and $100 notes were not to be accepted on Sundays, as the business would not carry change for them.

I have reported this to Dep't of Consumer Affairs, as it is against the law. What I should have done was walk out of the shop with the goods and then waited while they called the cops and attempted to charge me for theft. Would have been interesting, because as I had offered legal tender in payment, I could not have been charged.

Anyway, it's the last time I'll go to Supercrap. With an attitude like that to their customers, who needs them.

[JDNSW]

I went in to the local Supercheap last Sunday and selected some electrical items I needed - came to just over $18. I had a $5 note and a $50 note in the wallet, and offered the $50 in payment.

The girl at the counter said that she could not accept this. When I asked why, she told me that the manager had instructed that $50 and $100 notes were not to be accepted on Sundays, as the business would not carry change for them.

I have reported this to Dep't of Consumer Affairs, as it is against the law. What I should have done was walk out of the shop with the goods and then waited while they called the cops and attempted to charge me for theft. Would have been interesting, because as I had offered legal tender in payment, I could not have been charged.

Anyway, it's the last time I'll go to Supercrap. With an attitude like that to their customers, who needs them.

I found this on the Reserve Bank site
"It is the Bank's understanding that, although Australian currency has legal tender status, it does not necessarily have to be used in transactions. Under the legal tender provisions of the Currency Act 1965 and the Reserve Bank Act 1959, refusal to accept payment in legal tender notes and coins is not unlawful. This is the case even where an existing debt is involved. However, a refusal to accept legal tender in payment of an existing debt, where no other means of payment/settlement has been specified in advance, conceivably could have consequences in legal proceedings, i.e. the creditor may be unable to enforce payment in any other form.

It appears that the provider of goods or services is at liberty to set the commercial terms upon which payment will take place before the "contract" is entered into. For example, some toll collection points indicate by signs that they will not accept low denomination coins. If a provider of goods or services specifies other means of payment prior to the contract, then there is usually no obligation for legal tender to be accepted as payment."

This seems to say that they can do this - but only if they have a notice saying so, presumably visible before you enter the store.

John

[RobHay]

Coin is not legal tender, Notes of any denomination is and as such are a Bill of Exchange, so therefore the Bills of Exchange Act must be read in conjunction with the Currency Act.

Whilst I can accept that a trader reserves the right to specifiy the terms under which they are prepared to sell and which medium they are prepared to accept they generally would be required to specify this before entering into a contract of sale.

Supercheap have not disclosed this prior to the contact being entered into. They have widely advertised their wares for sale and the amount and medium which they are prepared to accept in exchange for the wares, access to their place of business has not been restricted, Their door was not barred.

Therefore a reasonable person could make the assumption that Supercheap have invited them to enter into a sale with them for their advertised wares and that all medium that is legal tender within the Commonwealth is acceptable in exchange for the offered goods.

A reasonable person should be able to assume that if the goods are advertised for sale ( by media or by display) and if they attend the advertised place of business, make their selection of the offered wares and tender legal tender in settlement of the sale contract that they can have the enjoyment of the item.

If the reasonable person fulfills all the conditions of the 'contract' (a) attends the advertised place of business. (b) makes a selection from the displayed wares. (c) offers the agreed amount (the advertised price) then Supercheap in obliged to settle the contract of sale entered into with the reasonable person and take all reasonable steps to ensure that they are able to do so.

This of course opens up a whole can of worms in the relm of 'Contracts of sale'.

I believe that given that some items advertised by Supercheap are over $50 then one could have a reasonable assumption that they are able to make change e.g. Item displays a price of $79.50, I offer 2 x $50 note or 1 x $100 note or 8 x $20 then I would have a reasonable belief that they have the capacity to make change in settlement of the contract of sale, as the sale banner makes no mention of the fact that they require the exact amount in settlement, which if it did would become a condition of sale.

That completes my thoughts on the matter .......Pssst ! ! ! ! I know a good commercial lawer :D

[Mark86]

i agree with ya mate thats a bit lame i mean maybe a 100 but a fifty its only 32 dollars in change.


Mark:)

[scrambler]

Some of the Pizza delivery places state that they only carry change for $50 - this is stated up-front and that seems reasonable to me. For a large store to NOT carry change for $50 is ridiculous. If they find they need a larger "float" for Sunday, so be it. If not, a statement in large letters out the front would save a lot of hastles, legel or otherwise.

What next, hiring a Security Guard to deal with agro customers demanding to get change for $50?:nazilock:

[cookiesa]

we run a small baby store open thursday night and saturday and will always accept payment by $50 or $100 notes, worse case I have to go split it at the local servo for an Ice Coffee!

(or the department store next door!, or deli etc)

That is very lame and extremely poor service. As said a sign would alleviate it a little but why not just put up a sign to the effect that if paying for items over $50 or whatever we would appreciate payment by card. Thanks!

How hard is it really, just sounds like a lazy manager as I'm sure they would carry spare change in the safe or failing that buy the change back out of the banking from fri & sat. (If that is picked up then they are using a security company... most of which do change runs

[Quiggers]

A general malaise seems to be affecting that outlets stores inother places, too... having been to three of them in the last month, but one local outlet did ring me back this morning (too busy to take the call at the time) with a quote for a part.

GQ

[cookiesa]

I was chasing a o2 sensor for our Feroza, went in Thursday before last... They found the Bosch part number but had to call the next day for price and availability so left details....... Still waiting!

[amshaw]

we run a small baby store open thursday night and saturday and will always accept payment by $50 or $100 notes, worse case I have to go split it at the local servo for an Ice Coffee!

(or the department store next door!, or deli etc)

That is very lame and extremely poor service. As said a sign would alleviate it a little but why not just put up a sign to the effect that if paying for items over $50 or whatever we would appreciate payment by card. Thanks!

How hard is it really, just sounds like a lazy manager as I'm sure they would carry spare change in the safe or failing that buy the change back out of the banking from fri & sat. (If that is picked up then they are using a security company... most of which do change runs

Yep I agree, sounds Like a lazy Manager or just plain hopeless ie no forward thinking to have enough change for the weekend........:wallbash:

Or even supercheap not wanting to pay for security for a cash escort later in the week, as Im in that game Im always surprised how companys put there staff at risk when making them do a bank run by them selves, poor people try and look normal when going to the bank, but they really stand out.....and to make it worse if the staff do the run the cash isnt covered by there insurance.....:eek::no2:

[amshaw]

We go to the Warrnambool store, very happy with them, never any probs at all.......also Im an old perve and they have nice female staff there.....:eek::angel::wasntme:

[Quiggers]

We go to the Warrnambool store, very happy with them, never any probs at all.......also Im an old perve and they have nice female staff there.....:eek::angel::wasntme:


Send some here, would sure be a heap better than the grumpy old (and not so old) men we have......to put up with........

GQ

[amshaw]

Send some here, would sure be a heap better than the grumpy old (and not so old) men we have......to put up with........

GQ

NO! We are keeping them thankyou very much :p

And the great part is they know what there talking about & very, very helpful......Im like those guys on the add's, I have a shed full of there gear, most of which I dont need, but they just give great service;).........So to speak:angel:

I usally send the wife off to do something else while Im in supercheap....:angel: I would take a pic of the Girls to share so you see what I mean, but might be taking it a bit far :o

[lokka]

Thing i hate about Supercrap is when they have a sale andyou want an item they dont have it in stock and cant get it for you which i think sucks :twisted::twisted::twisted:

[Chenz]

The problem is caused by the bloody holes in the wall as all they pay out in is $50s if you withdraw $100 or multiples there of.

If they mixed up a $20 or two in the payout then there would not be such a problem with getting change on a Sunday.

[MrsMcRover]

Supercrap. :p I concur!!!!!!!.. Went there once on instruction if hubby to either buy or order in a gaskit (cant remember which) anywho when i asked the girl down the back in how i was to order this gaskit she looked at me and said "Whats a gaskit" no word of a lie i looked straight back at her and laughed "Look around you" and i walked out. Wont go back , they dont know Jack nor could they be botherd to help you

[Quiggers]

The problem is caused by the bloody holes in the wall as all they pay out in is $50s if you withdraw $100 or multiples there of.

If they mixed up a $20 or two in the payout then there would not be such a problem with getting change on a Sunday.

yeah, right there chenz, I've got used to drawing out $190 instead of $200, so I get a few $20s for the very reason mentioned.........

GQ

[George130]

Slack manager. Not acceptable in my view.
Back when places first started the no eftpos under $10 I had a go at one place. I was spending $9.95 and they said $10 minimum. My response was simple "#$%$^ fine what crap have you got for 5 cents and I will buy it."
In they end they served me as the store was full and I just stood there.

[Utemad]

Some of the Pizza delivery places state that they only carry change for $50 - this is stated up-front and that seems reasonable to me.

When I worked in the Brisbane Pizza Hut Customer Service Centre 10 years ago customers were required to tell you if they needed change for a $50 note. It was written in the fine print on all the vouchers/pamphlets.

However that was when you could get two large pizzas delivered for $15.90

Don't know what the deal is now.

[DeeJay]

Thing i hate about Supercrap is when they have a sale andyou want an item they dont have it in stock and cant get it for you which i think sucks :twisted::twisted::twisted:

Yup,
I had my eye on an inverter and when the special came around, there were none, being a patient type I marked it with a whiteout b4 the next special- you know how they send out the catalogues 2 days ahead- and sure enough it was "out of stock".
A few days later they were back on the shelf, whiteout still there.
Its against the trades practices, but hey, there is always Jaycar.:cool:

[Disco300Tdi]

I went in to the local Supercheap last Sunday and selected some electrical items I needed - came to just over $18. I had a $5 note and a $50 note in the wallet, and offered the $50 in payment.

The girl at the counter said that she could not accept this. When I asked why, she told me that the manager had instructed that $50 and $100 notes were not to be accepted on Sundays, as the business would not carry change for them.

I have reported this to Dep't of Consumer Affairs, as it is against the law. What I should have done was walk out of the shop with the goods and then waited while they called the cops and attempted to charge me for theft. Would have been interesting, because as I had offered legal tender in payment, I could not have been charged.

Anyway, it's the last time I'll go to Supercrap. With an attitude like that to their customers, who needs them.

And what was the reply when you sent an email to their Head office in Brisbane ??

[RobHay]

NO! We are keeping them thankyou very much :p


I usally send the wife off to do something else while Im in supercheap....:angel: I would take a pic of the Girls to share so you see what I mean, but might be taking it a bit far :o

No No No I don't think so, pictures are good....post the pictures and I will put then on the shed wall (when finally built) next to the ones of Numpty's Missus blonde mates.....:D;):p:twisted:

[cookiesa]

EFT Minimum.
We don't have one as there is no ATM near us (closest is about 1km away.... at the local shopping centre) and for the few times we put through a sale under $10 it doesn't matter... (added bonus for small business is you don't have to take the cash down to the bank..... It goes in overnight)
But we do get charged per transaction so for some retailers it may be the difference between making the sale and making a profit or it not worth selling the item anyway. Just a thought.

Personally I'd do it on the hope you come back and get other items. What amazes me is their are some small businesses that don't have eftpos facilities.

When working for a larger chain the recruitment officer had a saying.... "It costs just as much to hire a pretty staff member (male or female) as it does an ugly one.... Nobody likes visiting a rundown ugly store!"

[Reads90]

We go to the Warrnambool store, very happy with them, never any probs at all.......also Im an old perve and they have nice female staff there.....:eek::angel::wasntme:
Know what you mean . The ones in the cleveland store are reallly nice eye candy :D:D