good service

[stevo]

the eurolux fry pan i have fell off the bench and the handle broke thinking this will probably cost $40 or so, emailed there office had a reply back in 10 minutes and even after telling them how it broke no problem we will send one out no charge,that is something you do not get much of these day's so next time I need some more pots etc they may just get my business again

[dmdigital]

I had a similar experience with Gaggia, the switch on my espresso machine shorted out and even though it was 4 years old and out of warrenty they sent me a new one free of charge.

Its great when you get good service, really restores your faith in business.

[chunk]

I have Tasco binoculars that I dropped and bent one of the lenses in wards. Sent it away to Tasco, repaired free of charge "TWICE" Gee I'm a clumsy bugger.:D:D

[p38arover]

One of the plastic mounting brackets for my Hella FF1000 lights broke. I went to the local agent and they quoted $100 for a replacement bracket.

I mentioned this at the Hella stand at the 4WD show - they thought $100 was a bit steep and hand-delivered to me 2 of the new steel brackets free of charge.

Excellent service.

Ron

[barryj]

Careful people, Land Rover spies might be watching and might offer similar service ....... only kidding :D.

[harry]

it's really nice to see people that care about their product or service.
recently i purchased new brake linings from ricks 4wd in nerang, only because the front's were squealing, there's a bit more to that but i will leave it out, anyway i fitted the new pads from ricks and they squealed. well off to the phone after running them for a few days to see if they would stop.
deb at ricks arranged an early visit and rick did his stuff to the new pads - zonk - didn't fix it, and it is really hard to establish which pad is the culprit, no problem said rick, he supplied and fitted a new set.
test drive - no noise perrfect.
off i go to work, bed in pads on the way, ten kms or less the brakes were squealing, not game to ring rick and complain.
so i fitted the new rear pads i had bought at the same time, thrash it around for a while - yep no noise -
red faced phone call to rick and apologise, no worries, they're hard to pick sometimes. argh, i felt such a dill.
yep give thanks where thanks is due.

[George130]

I got this sort of service from Lightforce. Drowned my lights so the reflective lining came off. Emailed them for a price on replacements. Guy rang me back to check which ones I had. He then told me that the model I had would be 2 years old and had a design fault so pleae send them back at their expense and sent me a new set.

[Chenz]

I took my 3 year old Okuma baitrunner reel to get fixed as the baitrunner would not disengage and it was getting a bit noisy.

They sent me a brand new reel as well as sending back the spool of line that was on the old reel and another spare spool.

Now I will have another excuse to go fishing.