Contacting Paddocks re postage

[redrover3]

Hello,
Has anyone else had any trouble with Paddocks not responding to emails?
Sent one two days ago to find out how much postage would be for a purchase but no reply as yet. I assume they're fairly busy dealing with people all over the world. I wonder if there is a better way of contacting them.
Any experiences?
Tony

[abaddonxi]

I didn't get any joy from the sales@ address, got a fast response from the other one. Resend the message to the other email.

Cheers
Simon

[redrover3]

Thanks Simon.
Tony

[JohnE]

Hello,
Has anyone else had any trouble with Paddocks not responding to emails?
Sent one two days ago to find out how much postage would be for a purchase but no reply as yet. I assume they're fairly busy dealing with people all over the world. I wonder if there is a better way of contacting them.
Any experiences?
Tony


yes the same as you and I am still waiting for a reply from 6 months ago, plus have resent twice since, customer service , doesn;t appear to apply to them.
a dead loss as far as i am concerned.


john

[Frenchie]

Easier to use the phone.

[JohnE]

Easier to use the phone.


i knew there would be one showoff, who can work out the time difference,



john

[DirtyDawg]

nichola_paddock@btconnect.com


try that;)

[jik22]

They were brilliant to deal with face to face when I was in the UK, but I'm less than impressed with their ability to answer emails or get back to me with a quote when I phone. :(

They also only ship by air now....

[jacknz]

I have dealt with these guys a few times and a quick cheap phone call pays dividends, I have sent many emails to companies that never bother to reply, in fact I would so far as to ay that they were a pleasure to deal with. And, I have had parts from them to NZ 4 Days!!
I have no hesitation with reccomending and dealing with them.

JackNZ

[PhilipA]

I have found them great in the past, say up to end 2006 , but recently their performance to me has dropped a lot.
I remember having a protracted email conversation with Nicola from about February 2007, because they have 2 part numbers listed for a 3.9 water pump . I wanted to know which one for my VIN. This went over 2 months!!!!
Then they quoted outrageous postage, seeming to me that they did not really weigh the items as I later bought them from LR Direct with much less postage.
Regards Philip A

[gorby]

I've always used JSF in Norwich.

I've known Steve (the owner) for years and although they're not as cheap as Paddock at least they are happy to order bits in if need be. Just ordered a dif guard and a streering guard form them and although the parts were about $30 more in total the shipping was less and it's coming over by fedex.

I'd quite happily recommend them to anyone. Also they do a lot of build ups for customers, so are able to give advice on mods etc. If any one wants their details I can post them up.

[Grimace]

I have order from paddosk quiet afew times and now it seems they do slap on a hefty postage fee.

I am ordering less and less each time and will prob not be ordering any more. :(

[JDNSW]

......

They also only ship by air now....

Apparently surface parcel post from the UK no longer exists! Found this recently when getting stuff from Exmoor Trim. (who, incidentally, were excellent to deal with)

John

[sclarke]

Surface still does exist... you have to demand it....

[jik22]

Surface still does exist... you have to demand it....

Hmm...I thought surface mail via Royal Mail was no more, and becuase of that, Paddocks say they now only ship via couriers, who use air freight. Are you saying Paddocks will ship by surface mail, or that surface mail form the UK still exists?