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WhiteD3
11th August 2008, 05:17 AM
Hi,

I need to remotely support my parents with their PC. Two problems in doing this are (A) they run Vista Home so Remote Desktop is out and (B') they don't have a fixed IP.

What I was planning was to use VNC but I need a fool-proof way for them to get and to give me their IP over the phone. ie a desktop link that they click and waa-laa, here it is!:D....and yes, it has to be this simple:angel:

Any ideas welcome.

Cheers
Mark
incisor
11th August 2008, 06:27 AM
www.logmein.com

the free one allows remote control and chat
WhiteD3
11th August 2008, 06:34 AM
Thanks Dave, I'll give it a go.
dmdigital
11th August 2008, 04:14 PM
You can use Windows Live Messenger, I've used this to support my folks for three years. Works between XP and Vista - I've used it in both directions.

I've put them on an iMac and they are have a lot less problems - didn't want to support them on Vista:(
WhiteD3
11th August 2008, 06:48 PM
You can use Windows Live Messenger, I've used this to support my folks for three years. Works between XP and Vista - I've used it in both directions.

I've put them on an iMac and they are have a lot less problems - didn't want to support them on Vista:(

Can I take over their desktop? What ever method I use it has to be with minimal (read zero) input at their end.
dmdigital
11th August 2008, 07:40 PM
They need to be able to:
Start messenger (sign in can be set as automatic)
From menu select Actions>Request remote assistance
Click you messenger name

You then accept remote assistance request and get shown their desktop
They have to click yes/no prompt to say its OK

You can then request to "Take control"
They have to click yes/no prompt to say its OK

That's it. I had to set up a hotmail account for them, talk them through the first sign in and that was it.
Narangga
11th August 2008, 07:56 PM
www.logmein.com

the free one allows remote control and chat

We use this at work and even though we use fixed IP's it shouldn't be an issue if you don't have one.
WhiteD3
13th August 2008, 07:28 AM
www.logmein.com

the free one allows remote control and chat

Hey Inc, I have a serious complaint about your IT support:mad:. Logmein actually worked perfectly, first time. I'm not used to this from IT guys, they usually bust 2 things for every one they fix. What's your story?:D
incisor
13th August 2008, 08:05 AM
Hey Inc, I have a serious complaint about your IT support:mad:. Logmein actually worked perfectly, first time. I'm not used to this from IT guys, they usually bust 2 things for every one they fix. What's your story?:D

sorry, must be slowing up in my old age....;)