Windows browser problems...help plse!!!!

[The ho har's]

My puter has been freezing up for over a week now...sometimes several times a day...tis driving me mad...can anyone help me fix this prob pls??

Mrs ho har:(

[dmdigital]

More information...

Is it just the computer locks up
Is it when you are using the web browsing (IE, Firefox... which one)
Do you have anti virus software running and which one
Have you resently installed new hardware, software, software updates
What operating system

:confused:

[d@rk51d3]

My money is on IE, as it hangs consistently for me.

Firefox is great, although it takes a few minutes to get used to.

[The ho har's]

dm_td5

I had hoped you would see this thread otherwise I was going to PM you

windows xp

when I am on a web page it says "not responding" have to shut page down and then askes if I want to send an error report

Bullguard 6.1 antivirus

I havn't installed anything but the puter automaticly installs stuff from windows

where do I find operating system?



Mrs ho har:(

[Narangga]

dm_td5

I had hoped you would see this thread otherwise I was going to PM you

windows xp

when I am on a web page it says "not responding" have to shut page down and then askes if I want to send an error report

Bullguard 6.1 antivirus

I havn't installed anything but the puter automaticly installs stuff from windows

where do I find operating system?



Mrs ho har:(
Have you run a scan of the computer using Bullguard?

[The ho har's]

Have you run a scan of the computer using Bullguard?

sure did the other day.....no virus found


Mrs ho har:(

[Narangga]

What about running a malware scan?

Can't remember what I used last time.

[dmdigital]

OK so it only occurs with the web browser??

When you "shut down" the page is this clicking the "stop" button or closing the web browser?

Is the web browser IE (Internet Explorer and which version 6, 7 or 8 - got to Help>About)?

[The ho har's]

it gets the hourglass thingy so I can't do anything but close the web page


IE 7.0


It just did it again:mad:

[The ho har's]

What about running a malware scan?


what's that?


Mrs ho har

[Narangga]

What about running a malware scan?

Can't remember what I used last time.


what's that?


Mrs ho har

Sorry misread the 'installs stuff from windows' before. I now understand you mean automatic updates not the freeware and/or malware that does crazy things.

[dmdigital]

First thing to look for is add ins for IE.

Now I may get this wrong as I'm doing it from memory (and I'm using an iMac... much more reliable than both my memory and Windows)

Start by disabling them. Go to the Tools>Manage Addins>Enable Disable Addins

Disable all addins and see what happens.
Then go through and enable one by one. Testing to see how it goes each time.

[dmdigital]

I now understand you mean automatic updates not the freeware and/or malware that does crazy things.

No that's just Windows;)

[The ho har's]

hey I have skype and there was 2 skype addins there??? I wonder

[dmdigital]

My bet would be on an Adobe one.

[Narangga]

Disable all addins and see what happens.
Then go through and enable one by one. Testing to see how it goes each time.

As the man said. Follow the process so that you find out if any of them are at fault.

[The ho har's]

well I have just restarted my puter after disableing all the addins..we will see

which one should I start to readd first...I take it the most important one?

[dmdigital]

Just start with none added. See how it goes, then just pick one at a time and each time see how it goes for what you normally would encounter time wise before it locks up.

[The ho har's]

well half an hour and no lock up......a record the way I have being going this week ...have added 1 I ll see!!!!

Mrs ho har:)

[dmdigital]

well half an hour and no lock up......a record the way I have being going this week ...have added 1 I ll see!!!!

Mrs ho har:)

Slow and steady! When or if you do find one starts to crash it, disable that one and keep moving through the others just to be sure its only the one.

Let me know how it goes.

[The ho har's]

got 2 added now and all is fine:D


Mrs ho har:angel:

[dmdigital]

Of course it will end up being the last one you add won't it;)

[The ho har's]

you said adobe will br the prob..... maybe I should add that one next?


Mrs ho har:)

[Sleepy]

the suspense is killing me:D

[The ho har's]

well stuffed if I know..have loaded all the add-ons back in and seems to be working fine now:confused:

I now take that all back:(


Mrs ho har:angel:

[dmdigital]

So does this mean:

a) you've put all the add ins back and it still hasn't crashed....
b) you've put all the add ins back and it has just fallen over

:confused:

There was no guarantee it was the add-ins, just the most likely thing to try.

Another thing to do is delete all the temporary files (Tools>Internet Options>General).

[The ho har's]

added all addins and crashed
I have now disabled

Windows messenger
Adobe PDF reader
Easy-web print &
Skype addon (mastermind)

and all is running well again so I think it is one of those


The first thing I did was delete all tempory files and cleared all cookies but that did not make a difference