How reliable is your service provider?

[Chucaro]

How many times their server play up and live you without Voip of internet?
Which provider are you using ?
Telstra
Optus
Gotalk
Other

but I do not know how to go about it.
Cheers

[Psimpson7]

I work from home, and use Telstra phone and Internet. I am online nearly all the time and it is very good. Hardly ever have any problems.

I currently have ADSL2 and they came round the other day to tell me they were upgrading it to ADSL2+

Dont use VOIP phone but should work fine.

Rgds
Pete

[Chucaro]

My provider is Gotalk, I have Voip and I am conected permanetly.
In the last 5 weeks I have 2 interruptions of about 30 minutes each.

[inside]

I have had VOIP for probably 5 years now on Telstra Cable and the reliability has been very good. Because it's cable I don't need a land line and have been living here for 3 years and never had it connected. My highest phone bill from memory has been $25 and that's because the wife talks to Canada for 5 hours a month but at 3.5 cents/minute I'm not complaining.

Even with my cheaper phone bills I've saved about $1200 on line rental alone since moving to VOIP.

I still have a normal phone number though and often get called by people trying to get me to move to Optus, Telstra or whoever. When I explain that I don't have a land line and this call is going through the internet they often don't believe me.

[Lotz-A-Landies]

The poll above is almost meaningless. It will not give an answer to the question you are asking. The results can not define if the people on the individual ISP's have good or poor service all we know is which providers are used. :(

I'm on Optus@home cable although I think it may now be called Optusnet and have an occasional use dial-up account linked to the cable account. Download speeds have reduced as millions of new users have taken up the service, however I rarely have an outage but emails can sometimes take a week to get to the other side of Sydney. It seems that Optusnet gets blacklisted and the distal server regects emails from the Optusnet servers.

[Chucaro]

The poll above is almost meaningless. It will not give an answer to the question you are asking. The results can not define if the people on the individual ISP's have good or poor service all we know is which providers are used. :(

Perhaps, then again people post comments about their providers and the poll indicates the percentaje of people that are using each provider.
I guess that if the user did not changed the provider is because is happy with it.

[WhiteD3]

I use Netspace on ADSL2+. Never had an outage.

[81stubee]

I use Exetel for Internet and Phone. In 2 and a bit years I've had one downtime of about 1hour, which was very well advised several weeks before hand, and then closer to the time. However I would only recommend them to someone who knows what they are doing as their technical support are online forums.

I would switch to VOIP but currently I need a fax and can't be bothered with the hardware. But I only pay $65per month and get line rental and 48gig Off-peak, and 8 gig Peak.

Stu

[VladTepes]

Optus cable. No real dramas but dont use VoiP because my wife is too conservative to do it. Doesnt trust the idea of not having a land line.

That and the fact I wouldnt have the slightest idea how to go about it.

[malleefowl]

Netspacex2 No problems ,use viop as well

[Romulus]

I have used iPrimus now for 6 years, both ADSL and phone, really no complaints. When I did have the odd issue, very helpful, excellent tech support, would highly recommend!

[vnx205]

Optus cable. No real dramas but dont use VoiP because my wife is too conservative to do it. Doesnt trust the idea of not having a land line.

That and the fact I wouldnt have the slightest idea how to go about it.

When it comes to technology, my wife is about as conservative as they come. If I change the colour scheme or the wallpaper on the computer, she demands to know how she can possibly do what she needs to do because "everything is completely different."

In spite of that she very quickly adapted to a setup that involves:


All incoming calls received on our cordless attached to the landline.
Local calls can be made on the cordless because our plan gives us 50 free local calls/month.
All national and international calls made via VOIP on our old phone connected through a VOIP telephone adapter so the computer doesn't need to be on.

We are with Southerphone, one of the regional providers. We use Mynetfone for VOIP. We have never had any sort of problem in the couple of years we have been connected.

I am not quite game enough to ditch the landline, so we still pay rental and for broadband. Our actual phone bill with Mynetfone is usually a bit over $3. In fact I'm still using up the credit I got when I bouth a couple of pieces of equipment a couple of years ago.

So the short answer is, I'm with SouthernPhone and quite happy.

[JDNSW]

I am using Skymesh, not very happy with it, although I have not been able to establish whether the problem is Skymesh, generic to Ipsat, or generic to satellite links. In view of comments on Whirlpool, I would not even attempt to use VOIP with a satellite link.

John

[Xavie]

I guess that if the user did not changed the provider is because is happy with it.

ohhhh noooo............ this is not the case.

I use telstra because the are the only real broadband service in my area. It has constant drop outs and they have just decided not to believe me and help becase the tech has been sent out many times with no sign of an issue.

As soon as I can change I will because if I am going to get such crap service I may as well be paying less anyway.

[Chucaro]

ohhhh noooo............ this is not the case.

I use telstra because the are the only real broadband service in my area. It has constant drop outs and they have just decided not to believe me and help becase the tech has been sent out many times with no sign of an issue.

As soon as I can change I will because if I am going to get such crap service I may as well be paying less anyway.

That was the case why I droped Telstra and went to Gotalk.
I have couple of interruptions this month and I got upset about it. For this reason I wonder how many members have problems with other providers and of they are happy with them.

[Basil135]

I am with Telstra Cable. No real issues with them.

Price is right = $0.00 (part of my salary package). Still have the landline & refuse to use VoIP for 2 reasons.

1) the price of the landline is right = $0.00 (also part of the package)
2) If the power goes out, I still have a phone. (discussions regarding using a mobile are reserved for another thread)

So, in short, Telstra all the way. I have had a few minor issues with their Tech support people, but cause I can talk the Telstra Talk, generally problems are sorted quickly.

In the past, I did use Optusnet, and had no major issues with them either.

[mike 90 RR]

Wireless broadband in a Laptop USB connection .... City locations only
No Drop outs .... Laptop gets unplugged & moved to & fro from work to home every day

It's good to be 3

Mike

:)

[Bushie]

Been with Telstra cable since One-Tel went Belly up in 2000? In that time I would say down time maybe 30 hours, and most of that when some enterprising mob tore the cables down :mad:.


Martyn

[George130]

With Westnet for phone and internet. Best thing we ever did!

[Sleepy]

I was about to say my Optus cable was pretty good.
Murphy's Law - it dropped out:o:mad:

Usually pretty good though.

[Bytemrk]

This is one of those curly subject where the answer is so dependent on so many variables:


Where you live.
What technology you are using.
What you use it for.
Which plan you use with that supplier
etc etc etc
Even how long you have been with them

I am using Optus cable..... Have been since 2001. I had Telstra cable before that.

I am really happy with what I have.... partly because I am still on an old plan that has not been available for many years.... low cost lots of data no uploads counted.

As far as outages go, I have had a total of 6 - 7 outages that we have noticed in that whole 8 years!..... I'm certainly not complaining....1 of those was caused by a doofus in our street driving a prime mover under low slung lines and ripping out the cable ! :eek:


That said, I don't need much upload bandwidth ... so cable works for me. Others that need higher upload bandwidth should look elsewhere. ( i.e. online gamers)

Personally I wouldn't touch Optus' newer plans with a 40 foot pole... compared to their older offerings - they stink.

So while I'm happy with what I've got.... I could understand many others that use their internet differently from me not being at all happy with mine.

Mark

[Disco_owner]

TPG internet ADSL 2+ , 150GB . Very reliable. Had Data Flow issues ,my MTU was too large and I reduced it.