Hotmail login problem

[Psimpson7]

Hi all,

Sam by better half has a hotmail email account, but she tried to login on Friday night and it came up saying the password is wrong.

It definetley wasn't wrong, and still today wont let her login.

We went to the 'forgot password' link where it said it would email a new one...

great. thats a big help! (didnt go through with the new one)

Has anybody else had hotmail problems like this, and does anybody have any idea if there is a help departement you can contact with these sorts of issues?

Any help would be much appreciated.

Thanks
Pete

[Captain_Rightfoot]

Maybe you've been hacked? I keep getting spam from a friend of mines' hotmail account. Maybe there is someone hacking them and then using the personal addresses for spam purposes.

Actually I just googled it and apparently this is quite common. Sounds like you need to try and contact them to sort it out.

My Hotmail is hacked for SPAM (http://www.thatdanny.com/2009/04/18/what-to-do-if-your-hotmail-account-got-hacked-the-recent-spate-of-attacks-on-hotmail-accounts/)

Apparently they turn the password tool on and go till they get your account, and then they change the password. Very Nasty.

Never use a password that is a word and the longer the better. With a strong long password it changes the task from hard to virtually impossible.

[Psimpson7]

Thanks for that CR.

Frustrating as her password was more than 10 letters and not a dictionary word.

We are going to email microsoft and see what happens. several reports on there seem to suggest they can sort it out.

Rgds
Pete

[long stroke]

I'm having troubles with my Hotmail email aswell, i click to check my emails and an error page comes up:mad:
Could be our computer though;)

CHEERS TIM.

[Chilly]

I occasionally get a problem were it tells me my information is wrong. Be it password or Id.

I try several times but cant get in. Then suddenly I can.
Dont have a long password but it is unusual and has numbers too.

Chilly

[Captain_Rightfoot]

Thanks for that CR.

Frustrating as her password was more than 10 letters and not a dictionary word.

We are going to email microsoft and see what happens. several reports on there seem to suggest they can sort it out.

Rgds
Pete

WOW. That makes me wonder whether their database was hacked rather than hacking the accounts with a password cracker. You would think they would lock it anyway after 3 attempts?

I found this guy (http://www.associatedcontent.com/article/430660/reset_your_hotmail_password_after_being.html?cat=5 9) who had his paypal account done also after they got his email :o

[Psimpson7]

scary really. makes me think I may change all mine to something more complicated.

I will update the thread with the outcome. Microsoft say they will try to reply within 24 hours so lets wait and see.

Pete

[abaddonxi]

My father clicked on the wrong email and gave away his hotmail password.:confused:

All of his contacts received the, 'I'm in London, lost my wallet, send me money', email.

There's a link somewhere buried in there to go through a more detailed verification process, do it from your home computer - or most frequently used, because I think part of it was ip checking.

Huge pain, moved them over to Gmail, changed every password they owned.

Logged back in to hotmail to transfer over all the old mail, done, tried to log in a couple of days later and it was hacked again.

All would have been fine, except my father's wife turns out to be the only person on earth who has a problem with Gmail.

Simon

[dullbird]

I have two hotmail accounts and not had a problem....

She definitely didn't have the caps lock on did she :D

[Psimpson7]

Hi Lou,

:D No she didn't!!

Microsoft replied within about 7 hours with a link to a verification page which she has filled in so hopefully this may be resolved soon.

Rgds
Pete

[Psimpson7]

Just to update this, Microsoft sorted it out within 36 hours. Cant fault their service atall.

All is fixed.

Well worth making sure anyone using hotmail has a second email logged on their account so that these sorts of things can be resolved more simply.

[Captain_Rightfoot]

Just to update this, Microsoft sorted it out within 36 hours. Cant fault their service atall.

All is fixed.

Well worth making sure anyone using hotmail has a second email logged on their account so that these sorts of things can be resolved more simply.

Thanks for the update. Interestingly though, my email accounts are virtually free of spam, or at least they were until my friends hotmail account was hacked. I now seem to be getting them every few days. I know that's not a bad spam problem... but I didn't have one at all before :(:(

[Sprint]

what really gives me the tom tits is the number of people who manage somehow to give thier msn/hotmail login details out to the spamming scum who then send me random messages on msn saying "check out this cool pic i found of you" complete with a link to what is most probably a virus laden website

i've found 99.9% of the time its females signing up for extra crap on bebo/facebook/myspace, or the ones who think they need a billion more emoticons and crap for msn

phones should be talking on, not web browsing, watching the tv, getting weather updates, etc
messenger programs should be text based only, not loaded with extra features, emoticons, all that crap
engines should be low stressed, overengineered, tech free things that a chimpanzee with a set of vice grips and a screwdriver can fix....

stick with the basics people!

[dullbird]

or you could get with the times sprint :lol2:

[Sprint]

i could, but then i'd have problems with my emails getting hacked, my phone having a nervous breakdown every 20 seconds and my car would spend its life in the dealer's workshop while they figure out why the "check engine" light comes on when i go around a left hand corner without indicating......:angel: