BoB and iiNet what ya reckon???

[**Discovery300Tdi**]

Well heres hoping tomoz will be the day that i will be getting my BoB unit and internet connection upgraded. finally can get rid of this stupid dodo internet stick...has anyone else got the BoB unit with internet connection..i'm not sure what the dodo stick speed is but the connection we are getting with iiNet is 8000k's which is still slow but better what i got. just like to see what everyone else thinks??

cheers simon

[loanrangie]

Realistically you will be lucky to get 4mb speeds unless you are sitting on an exchange. I switched to Iinet and it was done to the hour and without fuss, could do with more dl quota but that will be fixed when i convince the missus to go naked......................dsl that is :D. The bob unit looks good, i'd get one but we only recently bought a new twin handset cordless so wont be replacing it yet.

[frantic]

bob??? Is that adsl2? 8000k is very good and iinet have been good for us although they, and every other provider will not put adsl2 in our exchange:mad: The one thing to watch is that you are going from a 256 or 512 connection to a 8000 speed connection is that you will VERY quickly reach your monthly limit and THANKFULLY with iinet they dont charge more if you go over (unlike the other big 2 ) but just speed cap you.

[**Discovery300Tdi**]

bob??? Is that adsl2? 8000k is very good and iinet have been good for us although they, and every other provider will not put adsl2 in our exchange:mad: The one thing to watch is that you are going from a 256 or 512 connection to a 8000 speed connection is that you will VERY quickly reach your monthly limit and THANKFULLY with iinet they dont charge more if you go over (unlike the other big 2 ) but just speed cap you.

Yeah the bob unit is the phone and modem in one...i have been with another carrier before with high speeds and controled our monthly useages so should be fine..just cant wait to get speed back

[Sprint]

having made the switch from hellstra to iinet this week, i've gotta admit..... im damn impressed with thier service so far..... took less time to get through to a HUMAN at iinet than it did to get through the computers at telstra!

[tracker]

Been naked:eek:for 6 months now.No complaints so far,found Whirlpool Broadband Forums (http://forums.whirlpool.net.au/) to be helpful with setting top speeds,and Yep the help line is human although sometimes you get NZers or SAers.:wasntme:

[inside]

My iinet naked DSL is going on tomorrow. Telstra Cable is just too damn expensive, although it has allowed me to ditch my phone line and save on line rental for the past 5 years or so.

[It'sNotWorthComplaining!]

My iinet naked DSL is going on tomorrow. Telstra Cable is just too damn expensive, although it has allowed me to ditch my phone line and save on line rental for the past 5 years or so.
I'm with iinet but not Naked.... Note that with iinet naked they include IN AND OUTGOING traffic towards your download limit.

[It'sNotWorthComplaining!]

Well heres hoping tomoz will be the day that i will be getting my BoB unit and internet connection upgraded. finally can get rid of this stupid dodo internet stick...has anyone else got the BoB unit with internet connection..i'm not sure what the dodo stick speed is but the connection we are getting with iiNet is 8000k's which is still slow but better what i got. just like to see what everyone else thinks??

cheers simon
Interested in this Bob myself, do you have to have the PC on at all times to use the phone or does the phone work thru the router without PC connection.?

[**Discovery300Tdi**]

Interested in this Bob myself, do you have to have the PC on at all times to use the phone or does the phone work thru the router without PC connection.?


The BoB unit is wireless broadband so guess you just plug her in the phone line for your incoming/outgoing calls.

[loanrangie]

Bob is a stand alone adsl modem and voip phone all in one, you dont need your pc on to make a phone call but you do need to have the line sync'd to make a call - ie if it drops out, no phone.

[It'sNotWorthComplaining!]

At present I'm paying about $106 per month for my internet ADSL2 with phone bundle and calls that I make .
With BoB, No line rental, free local and national calls and a bigger download limit it works out a lot cheaper for less $$.
Pity you have to buy the router though. Thought they would have included a loyalty bit where the router is free unless you cancel before a set time. Like they did when they started the ADSL2

[HangOver]

i'm with iinet and its pretty damn good, I usually get around 70 with a borad band test from iinet servr. obvoiusly real life internet will be much slower but still its faster than where i work and they have a dedicated, (uncontested) 10mb line.

the bob thing would be ok if you dont have an existing wireless dsl2+ router i just bought the voip box and added it to my existing wireless.

[tracker]

Interested in this Bob myself, do you have to have the PC on at all times to use the phone or does the phone work thru the router without PC connection.?
with naked the normal phone plugs into the modem so no need to have computer on BUT modem must be on for phone to work.I beleive BoB is same.:TakeABow:

[It'sNotWorthComplaining!]

with naked the normal phone plugs into the modem so no need to have computer on BUT modem must be on for phone to work.I beleive BoB is same.:TakeABow:
Sounds ok, as long as it works on Linux my main operating system.

[It'sNotWorthComplaining!]

Been naked:eek:for 6 months now.No complaints so far,found Whirlpool Broadband Forums (http://forums.whirlpool.net.au/) to be helpful with setting top speeds,and Yep the help line is human although sometimes you get NZers or SAers.:wasntme:
I can understand the Fush and Chippers, but what have you got against the SA South Australians?????:p
Just kidding NZers:angel:

[Sprint]

I can understand the Fush and Chippers, but what have you got against the SA South Australians?????:p
Just kidding NZers:angel:

i think he means the seff effrikens

[It'sNotWorthComplaining!]

i think he means the seff effrikensWell I can't see what he's complaining about I'll take them over our friends from Mumbai.:D:D:D:D:D:D

[abaddonxi]

Dunno anything about it other than what I've seen in the ad, but I'm not really keen on having my main home phone line also being my network switch. It's not a reliabilty thing, just that there is no way to make a bunch of ethernet cables look anything other than a long sausage of crap.

[inside]

I'm with iinet but not Naked.... Note that with iinet naked they include IN AND OUTGOING traffic towards your download limit.
I'm moving from Telstra, if I fart near my modem they charge me for it. I look forward to disconnecting from them but I need internet with no line rental.

Whoever pays line rental needs to seriously look at moving to VOIP. I've saved over $1500 in line rental costs alone since ditching that Telstra tax.

[It'sNotWorthComplaining!]

I emailed iinet and am waiting for some info from them.
One thing how do to you connect an answering machine to collect messages when out. the other thing is I don't necessarily want the phone next to my computer, so there would be an extra cost of another hand set to my preferred phone location.
And whether I will get the connection coverage, my 3g phone cuts out in the room I have the PC, do to living in the hills. So would had to sign up and buy a wireless router to find it does not get coverage?

[tracker]

I can understand the Fush and Chippers, but what have you got against the SA South Australians?????:p
Just kidding NZers:angel:
sth africa.:angel:

[tracker]

I emailed iinet and am waiting for some info from them.
One thing how do to you connect an answering machine to collect messages when out. the other thing is I don't necessarily want the phone next to my computer, so there would be an extra cost of another hand set to my preferred phone location.
And whether I will get the connection coverage, my 3g phone cuts out in the room I have the PC, do to living in the hills. So would had to sign up and buy a wireless router to find it does not get coverage?
I use a hands free which has answering mc and used the normal way.the only diff I have is there is no dial tone,get used to that and everything is the same as helstra.my cost is 59.95 a mth which gives me 8g peak and 8g offpeak.includes all local and interstate call but not mobile or some 1800 or1300 calls.nked savs use about 60 bucks a mth over our old aapt.:D(and is muchofaster.

[inside]

One thing how do to you connect an answering machine to collect messages when out.
Answering machines are 1990s. If you don't answer it goes to voicemail and emails you the recorded message.

the other thing is I don't necessarily want the phone next to my computer, so there would be an extra cost of another hand set to my preferred phone location.
You would have the phone near your modem which would be near your existing phone line. My cordless has two handsets so the other is just in another handy location.

And whether I will get the connection coverage, my 3g phone cuts out in the room I have the PC, do to living in the hills. So would had to sign up and buy a wireless router to find it does not get coverage?
My wireless router is going through three brick walls one of them double brick with no problems at all. I too get bad 3G coverage in the house.

[loanrangie]

Sounds ok, as long as it works on Linux my main operating system.

Its independent of your os so linux is fine.

[It'sNotWorthComplaining!]

I signed up for the 30/30 gig plan. no call charges local and STD. $79.95 per month. Bit shocked as to the setup fee though exchange stuff.
But after a bit of negotiating and being an existing customer, they are re crediting me the first months $79.95
Not happy though that I have to go dialup account until it's all working. Oh well back to the stoneages for a while.
But in the long run, saving the line rental, hand set and silent number fees will be a blessing.
You don't get a silent number on voip as there is no phone book they told me.???

[loanrangie]

I signed up for the 30/30 gig plan. no call charges local and STD. $79.95 per month. Bit shocked as to the setup fee though exchange stuff.
But after a bit of negotiating and being an existing customer, they are re crediting me the first months $79.95
Not happy though that I have to go dialup account until it's all working. Oh well back to the stoneages for a while.
But in the long run, saving the line rental, hand set and silent number fees will be a blessing.
You don't get a silent number on voip as there is no phone book they told me.???

Other way around, there will be no phone book listing using VOIP.

[**Discovery300Tdi**]

Well just got my little BoB unit with adsl1 connection and i must say i am happy as punch with the faster connection. Only problem i seem to be having is with the hand held. with the volume all the way up its still very hard to hear someone on the other end, does anyone else have this problem???? Otherwise very happy with the unit.

cheers simon

[It'sNotWorthComplaining!]

iinet cut my ADSL2 connection today. I told the friendly support guy it was nice if iinet warned me prior with a date.He is going to recommend emails being sent out prior or SMS to advise.
They give you an emergency dialup account, but useless if you no longer havea dialup modem floating around. I ended up buying a cheap internal modem for $20 to get me online for the next few days whilst the Bob get done at the exchange. Dodo prepaid broad band sticks started at Hardly Normal for $145, to much for a few days usage.
Can't wait until the BoB is up and running ;)

[It'sNotWorthComplaining!]

;)Gee I forgot how slow dialup was until now. From being on adsl2 13000-18000 down to dial up 42.6kps and having time to make a sandwich and a cup of tea whilst waiting for AULRO to load:(.
I was spoilt... from Prime sirloin steak back to budget mince:eek:.
once spoilt you don't wanna go back.
I can sympathise with the dialups... it stinks!, and the redials
I hope the BoB comes eraly next week.

[It'sNotWorthComplaining!]

The Courier delivered BoB this morning!.... It's been 1 week without a land line phone and 2 weeks without broadband, I was getting peeved withoutv access to the outside world. But now sine i got it up and running, It's YABBA DABBA DOO WILMA!!!!!!!!!!:D:D:D:D:D:D
And it's fast!
Ps always read the instructions:angel:, thinking that since it's wirelass, why do they include a ADSL filter and line to plug into the wall socket. , But it didn't work without it. So maybe it uses the old phone line like a big arial or something"?

[frantic]

It's adsl jim but not as we know it! ROFL :D
The adsl is hardwired to your house via the phone lines to your modem which is then sent through a router(this can be in 1 box or as in my house 2 separate) to transmit the message wirelessly localy through to the rest of the house. Depending upon the router you could have your computer in the study directly cable linked to the router so it gets better speed and the modem/ phone operating via the router wirelessly.
The adsl to your house through phone lines and a modem/ router is far better than a pure wireless connection from a distant source as you get much better reaction time .Ask any gamer.

[It'sNotWorthComplaining!]

It's adsl jim but not as we know it! ROFL :D
The adsl is hardwired to your house via the phone lines to your modem which is then sent through a router(this can be in 1 box or as in my house 2 separate) to transmit the message wirelessly localy through to the rest of the house. Depending upon the router you could have your computer in the study directly cable linked to the router so it gets better speed and the modem/ phone operating via the router wirelessly.
The adsl to your house through phone lines and a modem/ router is far better than a pure wireless connection from a distant source as you get much better reaction time .Ask any gamer.
I reckon that makes sense as with my Linux connection it comes up as a eth0 connection, ethernet wired.
I love having the go anywhere wireless voip phone, phone cords are never long enough. And the emailed phone messages means I can turf the old answering machine
It's a win win situation.:D
I was a bit worried about unknown users hacking into my connection though. I can set up the WPA2 on windows but can't on linux.

[trobbo]

we are moving house and optus can't service us at the new address so we are getting a visit from BoB. Hope he's good...

Only thing I am annoyed about is having to change my email address.

[fclandy]

We'd had ADSL2+ from iiNet for about a year when naked came out. We've been naked now for nearly two years, and loving it. We have a regular cordless phone / answering machine plugged into the router - works a treat. And the odd time we're on the phone when someone else calls, the voicemail emails the message to us. No line rental, good rates, most calls free, shaping instead of excess fees, quite a bit of good stuff not counting to usage allowance - all good.
Possible negatives: no phone book entry - doesn't worry me, our friends all have our number (didn't change); occasional dropouts - pretty rare, and we have mobiles as a backup in an emergency; can't use some services like iq or monitored alarm - no sweat, don't have any of them. I would like to have a simple setup to easily send and receive faxes though.
I also like that it is operating-system agnostic - windows, linux, Mac, whatever. Actually iiNet have quite a significant number of Mac customers (and the CEO has a Mac himself).

[loanrangie]

we are moving house and optus can't service us at the new address so we are getting a visit from BoB. Hope he's good...

Only thing I am annoyed about is having to change my email address.

Unfortunately true for all isp changes, that is probably the biggest hassle when changing providers . I added a sig to all outgoing emails with our new email address's on it and set it up well before we switched so everyone we emailed regularly new we were changing emails.

[It'sNotWorthComplaining!]

we are moving house and optus can't service us at the new address so we are getting a visit from BoB. Hope he's good...

Only thing I am annoyed about is having to change my email address.
Although I generally happy with BoB. I have had issues and have cotacted iinet support 9 times now trying to resolve the issue.

Iinet know there is a problem with some BoB Hand sets. and Belkin the maker of BoB has provided firmware upgrades to try and address this problem

What happens in my case, I recieve a call , the hand set rings... I press the receive button (like you do on a mobile phone). Then there is nothing, so I press it again and if the caller hasn't hung up in the mean time is still there, then all is ok.
BUT any other incoming calls that day will flash on my router , but the hand set does not ring!.
The only way to fix it is to power down the router and restart. Then the phone will work ok for maybe 24 hours then the fault reoccurs all over again. Or I need to reboot after every call:mad::mad::mad::mad:
They intend to replace my handset but no stock until another week.
Apart from this Major problem all else is great:D

[Mutley]

We're using iiNET for a lot of our smaller customers now. Much better change from bigpond/optus/tpg - and because they get the business grade packs, they can also get Annex-m - which means nice beefy uploads as well. I have one customer sync'n at 2.4 meg which is awesome - makes the option of running VPNs for offsite workers very nice.

Have also had some reasonable success running VOIP over their links (haven't used BoB though) using a product called 3CX (Free Voip PBX) and some linksys handsets. From all reports, BoB works rather nicely and if you don't care about the fringe benefits (i.e whitepages listing etc) then its a much better alternative.

Cheers,
-Adam.

[trobbo]

I had BoB delivered yesterday afternoon. Unfortunately the courier company were not very nice to him and the box was severly damaged so I was very hesitent when I plugged him him.

I get a wireless connection from my pc to BoB but no connection from Bob to the net. Any calls received also have a fair bit of interference.

So after a couple of weeks waiting while the connect the phone, sort out a problem with the line in the street, send BoB and try to connect I am still waiting.

I have been onto support this morning and they are going to send me a new one. Hopefully better luck second time round.

Oh yeah, no waiting if you call support at 5:50 am :BigThumb:

[It'sNotWorthComplaining!]

I had BoB delivered yesterday afternoon. Unfortunately the courier company were not very nice to him and the box was severly damaged so I was very hesitent when I plugged him him.

I get a wireless connection from my pc to BoB but no connection from Bob to the net. Any calls received also have a fair bit of interference.

So after a couple of weeks waiting while the connect the phone, sort out a problem with the line in the street, send BoB and try to connect I am still waiting.

I have been onto support this morning and they are going to send me a new one. Hopefully better luck second time round.

Oh yeah, no waiting if you call support at 5:50 am :BigThumb:
Well after 10 calls to support re my no ring problem, the 3rd version of firmware update seems to have fixed it.fingers xxxxxed
now all I need is them to fix the other problems like having to press the answer button 2 times to receive the caller:mad:, and when dialing out I have to dial up to 3times as I get "the number you have called in not in service recording" before i get to connect:mad:
I emailed support 2 days ago and still no answer, I have better things to do than ring them all the time.
They still take my money each month on direct debit though.:mad:

Bob is great when working, not so great when it gives problems:eek:

[Distortion]

Yeah looks like email is behind at the moment so your probably best of calling

I'd also suggest posting over at iiNet Whirlpool Forum (http://forums.whirlpool.net.au/forum/72) it's nickname is whingepool but theres a good chance that your problem will be addressed.

While it's not an official support channel it's monitored 24/7 by company reps and you'll even see the MD checking in and posting from time to time just don't post personal info of course.



Edit: Check out http://forums.whirlpool.net.au/forum-replies.cfm't=1307860 might help as well

[It'sNotWorthComplaining!]

Got this months Bob Bill, I noticed it was more than the monthly charge. there was a $1.30 worth of calls added. Since national and local calls were free. I checked my bill info and the $1.30 was the cost of Voip calls to iinet support. They use a prefix number of 13... so when you ring them because of there equipment fault you get charged for the call.
Penny pinching may be, but a cheek of them

[loanrangie]

Got this months Bob Bill, I noticed it was more than the monthly charge. there was a $1.30 worth of calls added. Since national and local calls were free. I checked my bill info and the $1.30 was the cost of Voip calls to iinet support. They use a prefix number of 13... so when you ring them because of there equipment fault you get charged for the call.
Penny pinching may be, but a cheek of them

Thats ludicris, surely calls made using voip use their hardware/ software to their office and therefor shouldnt be billed at all ?- i mean its not costing them anything.

[Distortion]

The 13 and 1300 number charges is simply the way they work those types of number work it's got nothing to do with iiNet

Handy hint call 0892142222 from your iiNet VOIP/iiTalk it'll take you to the same number as 13 22 58 and if you've called on iiTalk it's free

[trobbo]

My replacement BoB arrived Tuesday. Plugged him in and he had problems staying connected to the internet. Phone call to support, changed a few settings and all is good.
I must say that the three times I have called support they have been reasonably knowledgable and been able to identify cause of problems and therefore fixes.
I do have to call support using my mobile rather than BoB handset though cause when it asks you to press 1 etc, it does not register.....
Now to update my wireless drivers to I can secure my network instead of unplugging the cable. My notebook connects fine when the network is secured but my desk top doesn't recongnise the key entered.

[It'sNotWorthComplaining!]

My replacement BoB arrived Tuesday. Plugged him in and he had problems staying connected to the internet. Phone call to support, changed a few settings and all is good.
I must say that the three times I have called support they have been reasonably knowledgable and been able to identify cause of problems and therefore fixes.
I do have to call support using my mobile rather than BoB handset though cause when it asks you to press 1 etc, it does not register.....
Now to update my wireless drivers to I can secure my network instead of unplugging the cable. My notebook connects fine when the network is secured but my desk top doesn't recongnise the key entered.
Who did you suck up to to get a replacement.
I have sent them an irate email. I'm sick of ring support, 10 times now and get stupid suggestions to try. Strange that one support tech says to try try after another told me no it won't.
They are friendly but fob you off as you never get the same tech and have to go through the whole spiel again.
I have emailed Belkin, they quote a 24 hr return email response, I'm still waiting. Even though I jujst keep getting direct debited every month. As for the charges to the support on the 13 number, they smartly told me if it worried me they would refund it. I told them to stick it and just give me what I am paying for.

[**Discovery300Tdi**]

Just got this in my email box, what ya's reckon???? sounds pretty good but the down side is the changed times from peak to off peak see a bit .......crap!!!!



Hi Mrs Balnoxan,

Good news! We're adding a bit of spit and polish to your plan, giving you a better deal at no extra cost.
The upgrade means you'll receive an increase to your monthly quota, with an extra 40GB being injected into your plan. That should give you plenty more room to move on the net!
As well as your increased quota, you'll see some adjustments to current peak and off-peak times, with off-peak times now applying between 1am and 9am and the remaining time being classified as peak.
Last but not least, we're increasing shaped speeds on your plan so if you do manage to chew through your new quota allowance, your shaped speed will be double what you're used to.
Here's a look at your plan's changes:
Home 5old quotanew quotapeakoff-peakpeakoff-peak15GB25GB40GB40GBold peak/off-peak timesnew peak/off-peak timespeakoff-peakpeakoff-peak12 noon - 2am2am - 12 noon9am - 1am1am - 9amold shaped download speednew shaped download speed64kb per second128kb per secondWhat you need to do next
If you'd like to take advantage of your shiny upgrade right away, click Upgrade Me Now (https://toolbox.iinet.net.au/?upgrade_plan=1)!
If you're happy to wait, you won't need to do a thing for these changes to take effect - we'll do everything for you in around 30 days time. You'll still receive the same monthly bill at the same time you normally would.
Head to the iiNet website to learn more about off-peak times (https://iihelp.iinet.net.au/All_about_quota_and_shaping#toc_1) or to take advantage of the iiNet Freezone (http://freezone.iinet.net.au/), packed full of unmetered content that won't dent your monthly quota.
If you have any questions or concerns, please contact our friendly 24 hour Support Team on 13 22 58, or via email on support@iinet.net.au.
We hope you enjoy your new quota and all the internet goodness it brings with it.
Kind regards,

[loanrangie]

I got that 2 weeks ago, i'm now finding ways to use my extra 30 gig of download ;).

[**Discovery300Tdi**]

I got that 2 weeks ago, i'm now finding ways to use my extra 30 gig of download ;).

Do you notice a change though in speeds from 64k to 128k???

seems the same to me or it might be my comp running slow.

[loanrangie]

Do you notice a change though in speeds from 64k to 128k???

seems the same to me or it might be my comp running slow.

You will only be shaped to 64/128 if you go over your limit and with 60gig total i'm not likely to go over it.

[It'sNotWorthComplaining!]

One of the reasons I stayed with iinet was their liberal off peak times. Their competitors all have those Bad off peak times.
The old iinet was good as I could download stuff until 12 noon on off peak.

Update on my faulty Bob, after numerous calls and a final threatening email to them they FINALLY AGREED TO SEND ME A NEW ONE!!!!!!!!! it only took 10 contacts to them, I haven't got it yet.

[**Discovery300Tdi**]

they can be a little of a pain to chat with, like urself i had to chat to a seperate techi everytime i had a problem and i hate repeating myself lol. still have to prob with my landline phone not working. i keep changing over the splitter and it will work for a while then i just get a busy tone when i want to dial out. they sent me a new splitter but no go, so now i'm going for a new unit. huh wish me luck!!!

[It'sNotWorthComplaining!]

they can be a little of a pain to chat with, like urself i had to chat to a seperate techi everytime i had a problem and i hate repeating myself lol. still have to prob with my landline phone not working. i keep changing over the splitter and it will work for a while then i just get a busy tone when i want to dial out. they sent me a new splitter but no go, so now i'm going for a new unit. huh wish me luck!!!
I had the No ring problem, 3 firmware updates later and that was solved. Then the other problem started where I have to dial a number 3 times before I can get through, I always get the Number is iot in service recording.
Even Belkin the manufacturer of BoB could not give me a satisfactory fix.
Yes your right about having to explain yourself to a different support tech every time, I just told them to look up the notes they made from the other times I contacted them. This helps>

[It'sNotWorthComplaining!]

Well the replacement BoB arrived this morning so I hooked it up with all the new cables etc and low and behold it didn't work. Iyt would not allow any aCcess to configure it or to reset it with the default reset button.
So I ring support and got a techie that knew what he was talking about.
We ended up fixing my OLD one, all it needed was a couple of other boxes unticked in the advanced, advance ,advance settings. He did say a lot of the other Techies did not go this far in the setting changes.
So after all the huff and puff from me it finally works.
As I said It's not worth complaining ( no one listens) but some times it pays to get action:D:p:p:p:p:p

[trobbo]

glad to hear it is now working

I have found the tech support a little variable but there are some good ones who even speak english and are willing to spend the time with you to fix a problem.

I have an annoying buzz on the phone though, but because my wife does all the talking on the phone in my house, I figure if it is a real problem she can get it fixed.

and if you dont like the answer the first tech gave you ring back to get a different one lol

[It'sNotWorthComplaining!]

glad to hear it is now working

I have found the tech support a little variable but there are some good ones who even speak english and are willing to spend the time with you to fix a problem.

I have an annoying buzz on the phone though, but because my wife does all the talking on the phone in my house, I figure if it is a real problem she can get it fixed.

and if you dont like the answer the first tech gave you ring back to get a different one lol
The buzz on the phone was something in the volume settings in the router settings. I found the phone conversations hard to hear and a tech got me to adjust some settings which made the handset volume increase more and also the buzz went.