Relais Service to Europe

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Originally Posted by Werdenfelser

Had a Chat with DHL. Was not very helpful. The package is seized by Customs.
Actually they can´t tell me why. [bigsad]

Two possibilties, she told me: Customs miss a innvoice, then i should get a letter in the next days, where i can explain whats the worth of the item.
Second: they miss some informations from the sender... this can mean two things: Ian, you will get a letter and have to explain whats in the package or
they send it back... [bawl]

I shall call DHL again at end of the week, there is a deadline, where DHL should get more informations from Customs and then there could be a chance to
become active...


Oh God, I´m already sorry for bothering you with this... [bigsad]

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I wonder if it has anything to do with the two kilos of cocaine in it. [wink11][bigrolf]
The Post Office were concerned about batteries/dangerous goods until I explained it was a battery charger, not a battery; that shouldn't be a concern once in Germany. Will there be any import duties on it? Or VAT/GST? You have paid GST (10%) in Australia.
No bother, I only concerned that you recieved it.
P.S. I declared it as a gift, so no duties should be due.

Any news? The last mile is taking as long as the preceding 12,000 km. :wallbash:

Only found this thread today and already the suspense is killing me! Any news??

I have an engine coming in from the UK and it’s almost here! I’m having to pay as much as the engine is worth just to get it cleared, checked and released!!

Universal Parcel Tracking - Global Package Tracking


still with customs, parcels app tracks it through various sub contractors too, and gives you hand over tracking numbers as they change from carrier to carrier.

not a solicited plug I am a fanboi

Quote:

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Originally Posted by V8Ian

Any news? The last mile is taking as long as the preceding 12,000 km. :wallbash:

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Had a Chat with a DHL-Hotline-Lady again. It seems the problem is the missing custom-declaration. Customs never (!) accept a declaration as Gift... :angry:
I tried to contact Customs in Frankfurt direct but no chance. They don´t give out any information for me.
Only the sender can submit a request for investigation.
I'm afraid the package will simply be returned...

Do you want me to make the enquiry?
I'm relieved, I was starting to worry that you had been arrested, over the package.

Is the invoice in the package? I didn't open it, just dropped it in a new bag and readdressed it. The declaration was filled out by the Post Office lady, asking me questions. Gift, non-dangerous goods, about $500.

Then i can´t tell you where the problem is.
Really weird...

Okay, another call to DHL and customs in Frankfurt: only the sender is authorized to submit an investigation.
The form (?) for this is called a Research Assignment, and customs gave me that.

May I ask very carefully if you could please do this at your local post office?

Either the package is sitting in some corner at customs or it's already on its way back to Australia.

Will do tomorrow.