Thread: Hats off to Oztent

Recently I've had a string of buying faulty goods which include a babies cot, pram, port-a-cot, computer desk and a RV3 Oztent. Normally it wouldn't have bothered me as I'm pretty layed back, but because it all happened in about a 3 week period it got on my nerves. And to make it more painful, the customer service I received from most retailers was that they didn't want to know me after I had forked over the cash. The worst was Office Works - I drove all the way from the north side of Brisbane to Loganholme (about 50km) to get the last computer desk that was in stock and they dropped it trying to put it into the car. The guy who dropped it pretty much ran and hid and didn't want to deal with me and didn't even let the manager know what had happened.

But my faith in retail returned when I found a hole (stitching error) in my very near new Oztent (only used once). I phoned them toll free in Sydney and explained the fault, they organised for the tent to be picked up from my door and returned to them, they picked up a fault that I hadn't even noticed and promptly shipped me a brand new tent.

I guess what I'm trying to say is that good customer service goes a long way and should be acknowledged.

That's my homebrew fueled rant for this week.

Matt.

My mates a store manager of Amazon, they another arm of Oztent, from everything he has told us they have very good customer service values.

Glenn