Quote:
On 29/12/2010 I sent you this email asking to make an appointment . No reply received.
On consideration I am now only interested in having the faulty shock repaired as to pay $60 per pair for testing seems excessive and $317 for rebuilding 2 (as quoted to me by the person who answered when I called), is also excessive when they cost USD75 each NEW.
Could you please advise the cost of testing and replacing the top seal, assuming the shaft is OK which it appears to be visually. I realise that there may be further problems with the shock.
If you do not reply to this one I give up. But based on my experience I certainly will not be able to recommend Bilstein to people who ask an opinion on various forums or at club meetings.
Regards Philip Armbruster
OK can we make an appointment for say 11AM on 10/1/2011.
Just to be clear AFAIK only one shock has a problem and that is the seal has leaked enough to coat the shock with oil but no oil dripped further.
I trust that if the other 3 dyno OK that you can replace the seal in one only . I want to bring them in so that I can make an informed decision on how to proceed once I know what is required and how much it looks like costing.
BTW what is the warranty on these . I note the US has a lifetime warranty for the original purchaser. I bought them on 10/6/08 from Graeme Cooper and I believe they were not from his stock as you had to revalve the front 2 to B4. The fronts are 0308 B46 0243 HO The rears are 753 2207 H000 which now appears obsolete. I have the receipt for 2 of them.
Regards Philip Armbruster
I am going to mail the faulty shock to them and they will put a new seal in for $130.