Originally Posted by
Mercguy
Next time I drive out to the redcliffe peninsula I am sure to let them know.
They might not want to hear what I have to say though. Spare parts retailers often have a very different view.
We all know about profit before people attitude that is so prevalent in modern society.
I'd simply rather see some more clarity in their product description and the 1-page instruction, stating that the kit specifically doesn't come with the additional parts which are likely to be completely stuffed, so check the condition and purchase additional required parts if necessary.
the fact that the tailgate rubber channel is completely hidden until the rubber is removed (which is not the ideal time to discover that you need a new channel) is where this unravels.
It's not a complaint, it's simply stating facts.
In order to achieve the desired outcome of successful tailgate frame replacement, the manufacturer should ensure that the parts list and instruction set are comprehensive enough to enable the individual who is using it, to clearly determine what additional parts may be required through a quick guided assessment. For the most part, the vendor in this case states what is not included in a single sentence in the middle of the procedure.
Also, mixing stainless fasteners with alloy frames and reusing old (perhaps rusting) existing steel parts in combination, is a galvanic corrosion nightmare waiting to happen, and not everyone has a bucket of tef-gel at their disposal, So there are a few oversights occurring here.
The product is good - and I'm sure more people would buy them so long as the installation instructions were a little more comprehensive (they are positively skeletal) and the product description on the website was a little more detailed - I would suggest they recommend purchase of additional parts to ensure a less 'difficult' installation.
I could think of quite a few additional sundry items to include in a 'kit' to make it more comprehensive, however, there is a point at which the inclusion of sundry parts could change a package's dangerous goods status, or become cost-prohibitive or both.
Some people would look for a used tailgate as a more cost-effective substitute in this scenario, but that's not really the most economical solution either (unless it's free) because sooner than later it too will suffer the same issue as existing, and individual is back at square one.
That's not the most practicable solution for someone who's entertaining the notion of keeping the vehicle longterm.
There's no harm in bringing these observations to the attention of the manufacturer - but again, experiences of vendors past tell me these things are just wholesale ignored.