Thread: NBN who's happy with theirs?

Got a letter from our local MP today saying he's had so many complaints since the NBN was installed in this suburb recently that he's calling a public meeting later this month with NBN representatives so people can tell their stories directly to them. Might be fun to go and watch.
I agree with Mick the problem is probably with the ISP not NBN. We have been informally advised by an Optus person to ask for a replacement Optus modem.
Came home to another drop out this arvo. We've lost count of how many times we've had to restart it, but it's well over 100 in about two months. We don't even bother reporting it to Optus now since it takes 30-60 minutes and they just tell us to restart it.
Hopeless.

Yeah I changed to Telstra,the speed increased slightly but only to 26Mbps(their stated minimum) despite me trying the top speed category to see what was possible. No cigar. So the dropouts must be because of the copper and instability of the lines I reckon. I'm currently in discussion with a senior Telstra person. .... It's only been a year of this rubbish. Hmmm we'll see.

I see NBN people reported as blaming the problem on ISPs not buying enough capacity to meet the ever-growing demands of their customers.

If that's the case with Telstra, they're losing money hand over fist from those who want more than the minimum speed. I think it's an NBN problem and they're passing the buck.

Originally Posted by Zeros

Yeah I changed to Telstra,the speed increased slightly but only to 26Mbps(their stated minimum) despite me trying the top speed category to see what was possible. No cigar. So the dropouts must be because of the copper and instability of the lines I reckon. I'm currently in discussion with a senior Telstra person. .... It's only been a year of this rubbish. Hmmm we'll see.

I doubt it. I get dropouts on my FTTH and yet, on the FTTN service I use a lot, She's sweet, mate.

Originally Posted by Zeros

If that's the case with Telstra, they're losing money hand over fist from those who want more than the minimum speed. I think it's an NBN problem and they're passing the buck.

You think? Where's the articles that support that thought? I can't find any.
There is lots of information out there that supports it being an ISP problem.

Originally Posted by Mick_Marsh

There is lots of information out there that supports it being an ISP problem.

It would help if you posted that info.

Originally Posted by Zeros

NBN / internet has become an essential service in the digital age, but government and NBN Co. continue to treat it as an optional luxury to watch Netflix on.

I live in a capital city and my FTTN connection continues to drop out constantly and that's just when I'm watching a low res SBS on demand program! ...in an emergency when the network is flooded with activity I doubt it would work at all.

For FTTN, the 1st port of call in this situation is to make sure the wiring in your home is up to scratch. Have a qualified cabler:

• Make sure the ADSL central splitter is removed if one is installed
• Get a single line installed from the lead in directly to where you want your VDSL modem to be placed to eliminate any interference that existing wiring may be causing.
• If you can't get a new cable installed then ensure all extensions (taps) are removed so the result is a single line to your modem

Many people have seen exceptional improvement in performance by remediating their wiring. A professional cabler will be able to do a test before any work is done to see what kind of improvement you can expect. They do this by testing the line from where your modem is plugged in and then again from where the lead in enters the premises after disconnecting the internal wiring.

Have a read of this:
FTTN/VDSL2 - results from improving in home cabling - “NBN” - Whirlpool Forums

Originally Posted by SBD4

For FTTN, the 1st port of call in this situation is to make sure the wiring in your home is up to scratch. Have a qualified cabler:

• Make sure the ADSL central splitter is removed if one is installed
• Get a single line installed from the lead in directly to where you want your VDSL modem to be placed to eliminate any interference that existing wiring may be causing.
• If you can't get a new cable installed then ensure all extensions (taps) are removed so the result is a single line to your modem

Many people have seen exceptional improvement in performance by remediating their wiring. A professional cabler will be able to do a test before any work is done to see what kind of improvement you can expect. They do this by testing the line from where your modem is plugged in and then again from where the lead in enters the premises after disconnecting the internal wiring.

Have a read of this:
FTTN/VDSL2 - results from improving in home cabling - “NBN” - Whirlpool Forums

Yes done all of the above. Check.