Thread: NBN who's happy with theirs?

Happy is a relative term.

We paid for the top tier speed, took the ISP and NBN five months to connect it which only happened after I complained to the TO. We then found that far from getting the top tier, we get below the bottom tier (which is still 3x better than ADSL) because the exchange is at 98% capacity (I'm told).

Only got discounted down to the lower speed rate after I complained. Was promised 5 months of credits which have never arrived and making contact with the ISP is a process that threatens my mental health so I've given up... they won....which I'm sure is why they set up their customer service comms the way they do.

In the 5 months we waited we used a Telstra 4G modem which was delivered 60gbs but was outrageously expensive.

On a personal note I was never a fan of the Govt bankrolling and running the NBN rollout and the current news stories (which are not news to me) only go to prove my point.

Had NBN FTTN for about a month now. Speed maxed out at 25Mbps. Wanted to pay for and receive a 100Mbps, but due to a very long node-to-premises copper run length (as confirmed by the ISP during diagnosis), 25Mbps is the fastest I'll be able to get.

Was previously on ADSL1 - unable to get any faster, as the estate I live in was serviced by RIMs.

So the NBN is an improvement on what I had. Only paying slightly more per month, and unlimited download quantity before and after NBN.

However, my current speed is going to be the maximum I can get for a long, long time.

So - in my opinion - very poor effort on infrastructure provision, for a service that is going to be the best deliverable for a long time.

And don't get me started on privatisation of a national infrastructure...

Sky muster
$49 a month
works OK between 1 am and 7 am.

Testa contractor was here last week fixing a neighbours phone a few blocks away. The line at my house was condemned a few years ago as the storm drains need repairs and that needs to be done first. They replaced a few lengths of modern cable with in damaged pits to neighbours that have medical needs.

The old contractor pointed out that the line runs the length of the village before returning to houses because of the old manual exchange that was replaced in the 1980's,,making copper impossible to use even if the node was modernised.

I was just lucky - moved into a relatively low density area with good ex Telstra HFC. So mine was connected in a week and I get 92/37 actual speed. But a mate in the next street will have to wait years just to get connected as his HFC lead-in was put in the too hard basket as he has a very solid brick fence that the contractors couldn't be bothered working on when there are plenty of easier connections to do.
It's just a shemozzle. I walk to work past aerial FTTP done in the pre Turnbull days which could be so easily and inexpensivly installed to most households, while we have multiple visits of techs attempting to install slow old copper. Oh well I have no reason to complain!

Don't get me started. They win, I just pay for a service that 3G sometimes leaves in the dust. 50/25 yea right, going on 4/0.8 sometimes. Pathetic! Complaints dept on the 44th floor in a un named building in another country, please use the stairs.

In the five weeks since we got the NBN we've had 32 drop-outs. Optus has now escalated our case to the NBN Company to investigate the quality of the connection in our street. I suspect the copper from the node just can't cope with the demand since most of the street connected about the same time. Should have been fibre to the premises

Originally Posted by DiscoMick

In the five weeks since we got the NBN we've had 32 drop-outs. Optus has now escalated our case to the NBN Company to investigate the quality of the connection in our street. I suspect the copper from the node just can't cope with the demand since most of the street connected about the same time. Should have been fibre to the premises

What plan have you got? What speed are you getting
Dropouts happen on fibre and copper. I wouldn't expect copper to be the problem. My fibre connection drops out often. It's usually the ISP servers that's the problem.

We moved from the city with ADSL to the farm where we are on satellite Skymuster. Works well but the 5OGB is ridiculous. Our kids used he first month in about 4 days!

Also what a palaver getting connected. We we are not far out of town and really should be on the wireless. But we are about a 100 metres from the coverage. It also took months to bloody get connected. I had Telstra say they had no record of the house (we had moved into my grandmothers old place) despite the fact I was calling them on a Telstra number and the phone had been connected for the 49 years my Dad has had the place with the same number!

then NBN said the same!

seriously such a crock about the bush getting a decent service.