Yep Telstra's call centre in the Phillipines is great at not providing service - they often hang up if they cannot deal with the issue.
I had cause to ring them just before Christmas and the call center was having a Christmas Party in the call center and I could not hear the consultant and because of the noise in the office the consultant could not hear me - I did suggest the party stop or the consultant move but didn't happen so I had no option but to hang up.
There is no point ringing the complaints line as that is also in the Phillipines.
The Telstra CEO's email is available online if you google it and the only time I have got satisfaction is to email him - now he does not answer it but his senior staff do and you get someone from Aust to deal with your issue and it seems to work.
I am surprised, that with no customer service, Telstra is still in business.
Garry
REMLR 243
2007 Range Rover Sport TDV6
1977 FC 101
1976 Jaguar XJ12C
1973 Haflinger AP700
1971 Jaguar V12 E-Type Series 3 Roadster
1957 Series 1 88"
1957 Series 1 88" Station Wagon
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