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Yeah - the rescheduling is Telstra. A Telstra tech has to re-patch your line at the exchange from a Testra D-SLAM to the Internode one. Internode can't do this, only Telstra.
When Internode check your line, they are making sure that there is an Internode D-SLAM at your exchange and that it isn't full.
Why do they need access to your house?
Another happy internode customer here. I have had several reasons to use the internode support desk over the years, and everytime I have experienced excellent service willing to go way beyond their brief. My most recent experience was just 2 days ago, so no evidence to me of any diminished customer service post sale yet. Its been so much better than past experiences where I have had to take both tesltra and optus complaints to the telecommunications ombudsmen.
Disgruntled Internode customer here. Been with them just over 6 years. Prices are high, download cap is low, no ADSL2+ available in my area (Preston) unless I want to pay some stupid price for Naked DSL. Last ~6 months have been the worst. I get days where the net just disconnects quite literally every 5 mintues for hours on end, sometimes it happens a few days in a row. Internode keep trying to blame it my side of the connection, things interfering, etc, nothing in the house changed. I did their overnight connection trial, came back without errors, but suspiciously every time after I contact customer service the connection comes good for a while. I've recently bought a new line filter and router, same issues. Apart from the last ~6 months the service was flawless.
I was thinking of moving to TPG until I saw horaceOz's post. It's just trying to collect all the places I gave out my Internode email to over the last 6 years so I can update it.
I was with internode for many years. The quality of service was great, but I ended up changing due to the high cost of the service. Despite my reservations, I decided to give Dodo a try, as there was no lock in contract. To my surprise, they were fine!
My sister recently connected with TPG, and she's had no problems either (also to my surprise!). She downloads a fair bit too.
Hard to judge an ISP these days, just gotta 'suck and see' I spose.
Sent from the dodgy keyboard on my phone via Tapatalk
I've used them since 2006 and found they are very good - your case sounds like an unusual glitch. Still frustrating I know but you should be happy with them once you're up and running.Quote:
Originally Posted by VladTepes
Cheers,
Franz
I dropped Internode because they cut my 200gb plan back to 100gb and charged me the same money.....:eek:
I now have a bundled 500gb Telstra account.
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