Originally Posted by
DISCOBEAR
Have you got the correct ADSL filters installed on ALL telephone outlet within the house?
Have you confirmed with your ADSL Service Providor that the new service has been setup?
Did your Service Providor supply your Modem/Router? If no, then I can gaurentee their technical support wil automatically blame then Modem, they always do. Tell then that this is B.S. Being a Netgear it is a should work without any hassle on your ADSL connection.
If yes, when you contact their technical support can they see -
1. Your modem online?
2. An IP address assigned to your modem?
3. Your username and password has been activated at their end on their authentication servers.
If you get a dumb ass 1st level support person chances are he will be confused and may try to just fob you off. Don't take this from their 1st level support and demand to be escalated to 2nd level support where you will find the engineers know what to look for when troubleshooting these types of problems.
Cheers
Glenn