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Thread: Remote access

  1. 11th August 2008, 05:17 AM #1
    WhiteD3
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    Remote access

    Hi,

    I need to remotely support my parents with their PC. Two problems in doing this are (A) they run Vista Home so Remote Desktop is out and (B') they don't have a fixed IP.

    What I was planning was to use VNC but I need a fool-proof way for them to get and to give me their IP over the phone. ie a desktop link that they click and waa-laa, here it is!....and yes, it has to be this simple

    Any ideas welcome.

    Cheers
    Mark
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  2. 11th August 2008, 06:27 AM #2
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    incisor
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    www.logmein.com

    the free one allows remote control and chat
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  3. 11th August 2008, 06:34 AM #3
    WhiteD3
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    Thanks Dave, I'll give it a go.
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  4. 11th August 2008, 04:14 PM #4
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    dmdigital
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    You can use Windows Live Messenger, I've used this to support my folks for three years. Works between XP and Vista - I've used it in both directions.

    I've put them on an iMac and they are have a lot less problems - didn't want to support them on Vista
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  5. 11th August 2008, 06:48 PM #5
    WhiteD3
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    Quote Originally Posted by dm_td5 View Post
    You can use Windows Live Messenger, I've used this to support my folks for three years. Works between XP and Vista - I've used it in both directions.

    I've put them on an iMac and they are have a lot less problems - didn't want to support them on Vista
    Can I take over their desktop? What ever method I use it has to be with minimal (read zero) input at their end.
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  6. 11th August 2008, 07:40 PM #6
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    They need to be able to:
    Start messenger (sign in can be set as automatic)
    From menu select Actions>Request remote assistance
    Click you messenger name

    You then accept remote assistance request and get shown their desktop
    They have to click yes/no prompt to say its OK

    You can then request to "Take control"
    They have to click yes/no prompt to say its OK

    That's it. I had to set up a hotmail account for them, talk them through the first sign in and that was it.
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  7. 11th August 2008, 07:56 PM #7
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    Narangga
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    Quote Originally Posted by incisor View Post
    www.logmein.com

    the free one allows remote control and chat
    We use this at work and even though we use fixed IP's it shouldn't be an issue if you don't have one.
    Cheers, Dale
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  8. 13th August 2008, 07:28 AM #8
    WhiteD3
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    Quote Originally Posted by incisor View Post
    www.logmein.com

    the free one allows remote control and chat
    Hey Inc, I have a serious complaint about your IT support. Logmein actually worked perfectly, first time. I'm not used to this from IT guys, they usually bust 2 things for every one they fix. What's your story?
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  9. 13th August 2008, 08:05 AM #9
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    Quote Originally Posted by WhiteD3 View Post
    Hey Inc, I have a serious complaint about your IT support. Logmein actually worked perfectly, first time. I'm not used to this from IT guys, they usually bust 2 things for every one they fix. What's your story?
    sorry, must be slowing up in my old age....
    2007 Discovery 3 SE7 TDV6 2.7
    2012 SZ Territory TX 2.7 TDCi

    "Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
    "If you don't have a sense of humour, you probably don't have any sense at all!" -- a wise observation by someone else
    'If everyone colludes in believing that war is the norm, nobody will recognize the imperative of peace." -- Anne Deveson
    “What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.” - Pericles
    "We can ignore reality, but we cannot ignore the consequences of ignoring reality.” – Ayn Rand
    "The happiness of your life depends upon the quality of your thoughts." Marcus Aurelius
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