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Thread: TD5 inside

  1. 2nd November 2017, 05:39 PM #1
    Roverlord off road spares
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    TD5 inside

    For those that have been trying to contact TD5inside.


    I found that Jose from TD5 inside posted on aulro face book, so I placed a comment that many customers are unhappy with lack of response to his emails and have taken their business elsewhere. many of us have tried to contact him without response. This is the reply he made.

    I posted this
    There have been many on AULRO main forum trying to contact TD5 inside and no replies have been received, this is happening for months. I personally had referred some of my customers, A lot of very disappointed potential customers, and some have decided to go else where. What's the story??????? What are the latest contact details?

    Jose Replied,
    Quote:
    It’s something I’ve been trying to improve but unfortunately remaps and emails and messages reply’s it’s one thing only me can do ! People expect a true tech and detailed reply from myself and not a generic answer and it’s been to much work over the last months ! We adopted a model business in which we are constantly traveling doing remap sessions all over the world and that it’s very time consuming and doesn’t give us all the time needed to reply fast enough to messages , which something are close to 100 a day !

    There is someone watching the messages and emails and report the ones that are urgent to me ( like a problem or similar) and those get a fast answer!

    Like I said , it’s something that we want to improve in the next couple weeks and the goal is set to have emails and messages replied in 24hours Max !

    Thank you very much for your input , it’s something we appreciate and makes try and do better .... unquote/

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  2. 2nd November 2017, 05:48 PM #2
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    Oh that`s nice and leaves a nice warm fuzzy feeling
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  3. 2nd November 2017, 06:09 PM #3
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    Well

    Ah's a paid mah money an ah got mah map, trouble is the Nanacom ID in it is wrong an ah cant get to the man.

    I figure if you have too much work at home the last thing you would be doing is to travel the world to get more, maybe it'll be like 'Jim's Mowing' etc.

    Beside that, I have asked on here where to get a remap locally and nobody has come up with a suggestion on that, it just won't be TRS here in Adelaide.

    Cheers

    Mike
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  4. 2nd November 2017, 06:18 PM #4
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    Re read

    I just re read Jose's reply, seems like my complaint re incorrect ID isn't seen as important.

    That just gets me madder!

    Mike
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  5. 2nd November 2017, 06:22 PM #5
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    maybe its my good looks and charm... but Jose had actually been replying to me usually within 24 hours.

    I had organised with him a group buy for 5+. but for a number of reasons we didn't get the 5 so I was waiting for those guys to come through.

    He emailed me Monday and was going to do it for me this week. But I hadn't quite downloaded it correctly. My car is in getting transfer case gears done so I wont get it back to him until next week.
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  6. 2nd November 2017, 06:24 PM #6
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    Quote Originally Posted by clintooo View Post
    maybe its my good looks and charm... but Jose had actually been replying to me usually within 24 hours.

    I had organised with him a group buy for 5+. but for a number of reasons we didn't get the 5 so I was waiting for those guys to come through.

    He emailed me Monday and was going to do it for me this week. But I hadn't quite downloaded it correctly. My car is in getting transfer case gears done so I wont get it back to him until next week.
    I was in that group and guess what happened with my contact with Jose
    Still waiting
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  7. 2nd November 2017, 06:27 PM #7
    4runnernomore
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    Quote Originally Posted by nismine01 View Post
    I just re read Jose's reply, seems like my complaint re incorrect ID isn't seen as important.

    That just gets me madder!

    Mike
    mike,

    now contact has been remade why don't you resend your email. He did say he is getting 100's of emails so yours could be quite buried and easily missed. Just a thought.

    cheers, Chris
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  8. 2nd November 2017, 06:28 PM #8
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    Quote Originally Posted by 4runnernomore View Post
    Zamike,

    now contact has been remade why don't you resend your email. He did say he is getting 100's of emails so yours could be quite buried and easily missed. Just a thought.

    cheers, Chris
    Easily missed emails seems the norm
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  9. 2nd November 2017, 06:54 PM #9
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    Jose usually replys to my emails within 24 hours
    I think its the nature of the business the other 2 tuners that everyone speaks highly of on this forum I personally have found to be worse.
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  10. 2nd November 2017, 07:23 PM #10
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    I did Chris

    I did Chris, believe me I did, even let my steak for tea get cold, someone is or should be aware of my feeling by now. I shall wait with bated breath, not held breath mind you!

    Cheers and thanks.

    Mike
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