Thread: TD5 inside- gone missing in action?

I was honestly wanting your remap x2 before xmas and before that about august last year .

I dont do dumb book as alot of others and rely on email,s which end up not answered or a half hearted reply 3 weeks latter which dont help/
Im not wanting to bag you out as those that have been lucky enough to get your remap in the past have raved about it .
But and a big but something is lacking in your business pryority`s and not for the positive
Im sorry if ths is harsh but for myself and others it is a sad fact.

Originally Posted by rangieman

I was honestly wanting your remap x2 before xmas and before that about august last year .

I dont do dumb book as alot of others and rely on email,s which end up not answered or a half hearted reply 3 weeks latter which dont help/
Im not wanting to bag you out as those that have been lucky enough to get your remap in the past have raved about it .
But and a big but something is lacking in your business pryority`s and not for the positive
Im sorry if ths is harsh but for myself and others it is a sad fact.

Business priority never changed : happy costumers and top quality work for effective costumers! It is ansd always will be like that ! Unfortunately hardwork doesn’t change the fact that the day is only 24 hours and I need to sleep 6 of them!

If (and that’s an if I’m still fighting against), I’m not able to get everywhere and everyone I prefer 20 happy costumers instead of 50 unhappy !

Originally Posted by weeds

Whats the smoke level like? I like my tune but it’s a bit too much on the Smokey side

Drop me a message mate! You are priority if your not 100% happy ! Adjustments are free of charge so I can retweak it until your happy and/or have a look if all is working 100% in your car by reading some datalogs

Originally Posted by rangieman

I was honestly wanting your remap x2 before xmas and before that about august last year .

I dont do dumb book as alot of others and rely on email,s which end up not answered or a half hearted reply 3 weeks latter which dont help/
Im not wanting to bag you out as those that have been lucky enough to get your remap in the past have raved about it .
But and a big but something is lacking in your business pryority`s and not for the positive
Im sorry if ths is harsh but for myself and others it is a sad fact.

I cant help but agree.
Not a personal attack and understand it is easy to sit on the other side, however, anyone "on behalf of" could have simply sent an email or even auto reply stating something like "we are overwhelmed and will be unable to provide remaps or whatever service for x months/years.thanks" etc.

In his defence, I have been in small business and can relate. Sometimes one has too much work for one person, but not enough for two...and taking on staff can be a nightmare...so the attitude of not taking on too many more customers is a good one, otherwise it becomes overwhelming and spirals into a lot of unhappy people. Although as mentioned, maybe a quick email to communicate won't go amiss...no one likes to feel ignored.

There was a thread like this late last year. Suggest finding it and having a read. I think he came through himself and explained about how busy he is hence the many delays.

Originally Posted by td5inside

Business priority never changed : happy costumers and top quality work for effective costumers! It is ansd always will be like that ! Unfortunately hardwork doesn’t change the fact that the day is only 24 hours and I need to sleep 6 of them!

If (and that’s an if I’m still fighting against), I’m not able to get everywhere and everyone I prefer 20 happy costumers instead of 50 unhappy !

You would have 70 happy customers if you replied to the ones that email and don`t do dumb book

Originally Posted by twr7cx

There was a thread like this late last year. Suggest finding it and having a read. I think he came through himself and explained about how busy he is hence the many delays.

And that he did and the same crew that had trouble back then are still having trouble in getting replys
What part of a email do they not get I would like one of your remaps !
If your lucky You get a reply saying
Hi Chris ,

Not sure if I've replied to your message already ! Had a big mess made in my outlook and some messages end up without reply! I just recently realized so I'm trying to catch up and see if I left anyone without a reply !

I can supply a fully costumised remap to suit your specs, not a problem! Where are you located ?

Thanks
Copied and pasted from my emails.

Which i replied to straight away not to get a reply and this was in august last year to a email i sent in june .
Then i sent another in september and no reply and then again in december ,
I have saved all emails and all of 2 half hearted replys
Get the frustration now