Thread: Faultmate MSV-2 Extreme review (Inputs and suggestion wanted)

Hi all
I'm in the middle of writing a Review of the Faultmate MSV-2 Extreme.
I have had the plessure to use this equipment for a while now but the review is still in progress and I would love to get some suggestions and questions that can be added to my review.

Grammar and spell police are also welcome but then I want corrections, not just criticism. ( I'm Swedish after all )

A prolouge to the review can be found here Range Rover P38 Maintenance repair improvements and tips learned by experience by ownership.
And the actual review in progress can be found here: Range Rover P38 Maintenance repair improvements and tips learned by experience by ownership.

I would love to hear from you.

Regards/ Stefan

Hi Stefan.

I think the faultmate (MSV2 Extreme in my case) is one of the most necessary pieces of equipment for a Land Rover owner. I think the quality of the product is first rate and as a P38 owner it makes the perfect accompaniment for any trip. I would recommend one to anyone and everyone.

However, i find the forums for owners that Black Box solutions supplies a shocking way to provide customer backup. I find myself feeling belittled and a nuisance from the attitude of the Black Box Solutions (BBS) staff because i am not an electrical or computer engineer. Yes, they do say to have some basic understanding of how to operate a computer and i do. For instance, they do not categorically say use a Windows XP computer only. As a mac user i bought a laptop just for the faultmate whilke i was waiting for delivery and i couldnt get an XP machine. So after it arrived and i found out you needed an XP machine i wasted $500....

I also dont think they have kept up with the latest computers in still using an RS232 port. Find a computer with one of those now??!! I have the utmost respect for the product and the engineering that went into it. I do think though, that they need to do one HELL of a lot of work on customer care.

One HELL of a lot. For instance on my P38 they give you a selection in vehicle explorer to turn your ignition to stage 2 and then start engine. Neither works on my system or car. No help from BBS staff, simply a reply that "It works on our test BECM... this is a low priority for us as it isnt diagnostic... we are unable to do much at this time to help..." Well, if i got a problem with my ignition circuit, it sure as hell will be diagnostic. So after spending $1500 on my set up i feel like im alone with it with little to no customer support.

As is said though, i definately recommend buying one. Just be aware you are on your own.