Difference between Nanocom and Faultmate

After a quick read through I initially agreed with mharding and ADMIRAL - I assumed the PDFs were lengthy and highly technical, while OP was after the cliffnotes.

Having now spent 5 minutes reading first Evo2's PDF and then the MSV PDF, for my purposes at least the difference in capability between the units is clear.

A one-page product comparison table / matrix of "major features" would still be a beneficial sales tool IMHO, and would likely have answered OP's original question (as well as however many other people had the same question and didn't bother posting on a forum).

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Originally Posted by Brad

A one-page product comparison table / matrix of "major features" would still be a beneficial sales tool IMHO, and would likely have answered OP's original question (as well as however many other people had the same question and didn't bother posting on a forum).

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Agreed!!!

Hiya Guys.

While i appreciate the reasoning behind your thoughts and comments and regard them as being made in a beneficial and positive respect, i really do not think you have really thought this through very well.

Being so dedicated to providing equipment soley for Land Rover owners, our product range is actually so diverse and ranges from items that have but one diagnostic function on one vehicle model and one vehicle system through to ones that cover tens of thousands of diagnostic functions on many dozens of models and many hundreds of vehicle systems.
They also have very advanced capability such as HTML page save and restore, AVI video capture and much more.

To try and condense this into a one page product comparison sheet / table / matrix is simply impossible and actually i believe frankly disrespectful to anyone looking to invest in a decent diagnostic system.

In fact i regard the use of such as being applicable only to those suppliers who have something to hide and who don't want anyone to appreciate how little they actually provide.

BBS is fairly unique in that unlike all others we have always provided a truly outstanding amount of exacting detail into what access, capability and functionality each of our systems actually provides.

And for the record we have never once had a single complaint that what we provide is ever less than expected.

As I and Offtrack have tried to explain, there is no short cut or brain substitute when it comes to diagnosing vehicles.

It also requires a significant degree of effort on the part of the potential customer / owner.

I appreciate that to many, it may well seem crazy to see such seemingly rude and abrupt comments made by a supplier to any potential customer.

But in reality it shows that i care much more about our products being purchased by only those who will appreiate it fully, get the most benefiit from it and have the correct expectations of it over our just making another sale. We got into this business to help any and all Land Rover owners out, but sometimes that meand helping them to help themselves

As stated before, if someone can't even be bothered to read the detailed literature we prodivide on our systems, we really have to wonder how serious can they be and how suitible any diagnostic equipment really is for them.

In the last 20 years i have supplied many thousands with really capable diagnostic equipment for their Land Rovers and as such have freed them from dealer dependancy, but i am sure most will agree that having the equipment was just the start they needed.

ATB

Colin

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Originally Posted by BBS Guy

ADMIRAL
Frankly i have really never been concerned by either positive or negative figures. I concentrate soley on providing the best possible equipment i can with the best possible capability and lowest cost.

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And the worst customer service, Ha what a joke, I don't supply if the client is not up to my standards who are you kidding,
Any way how do you determine who is not up to your standards, not by your ability to help potential clients is obvious, if that were the criteria a monkey could use your tool.

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Originally Posted by terry1738

And the worst customer service, Ha what a joke, I don't supply if the client is not up to my standards who are you kidding,
Any way how do you determine who is not up to your standards, not by your ability to help potential clients is obvious, if that were the criteria a monkey could use your tool.

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For the record, I couldn't be happier with the service I have had from Colin snd his team.

It is really quite simple, if you don't like, don't buy, but this is not a forum for flaming.

The only queries I've had regarding my nanocom have been answered by either searching this forum, or a PM to Colin. Not a problem at all, with the gear or the customer service.

The only reason I resurrected that old thread was because I was considering buying this device and was searching for information regarding its capabilities and could not believe the heavy handed response from that company.
I often get queries in my job as systems administrator regarding problems with obvious solutions and often "reading the documentation" can solve the problem. But asking a question does not equate to incompetence is the point I am trying to make. The only reason I would say "read the documentation" is to try to get the person to nut it out for themselves. If they still don't get it I don't fire them or belittle them I try to offer a solution.
As you say this not the place for flame wars, despite your belittling tags, but do you really think its OK to deny service to a person who as it turns out had a legitimate inquiry.
My opinion is the only way we get ahead is by sharing information and this forum really succeeds in that endeavour. I have limited experience with the OBD11 protocol just as I am sure most of you would find it difficult to build and maintain an email server but there should never be a barrier erected to stop you even trying.
To end on a happy note there is an old story in the IT world its about a customer who rings the help desk complaining his new computer does not work.
believe it or not I had the exact same inquiry from a customer, the customer was a doctor. I was tempted but did not suggest the last 2 lines.
Have you plugged it in to the wall socket and switched on the power ........... yes
Is the power cord plugged into the computer ................yes
Have you pressed the big red button on the front..................yes
So what lights are there on the front of the computer ........... none
Can you please double check you have the power plug connected to the computer and the wall plug and the power switch is on .......... I m sorry I can not do that at the moment
why.................well there is a blackout and I can't see behind the computer
OK I think I know the solution have you still got the box it came in .............. yes
I want you to pack the computer back up and take it back to the store and tell them your to stupid to own a computer.

Heavy handed response?
The OP requested info on the two products.
BBS sent him links to the respective product descriptions,(both multi-page documents,apparently). In an extremely short timeframe, the OP replied saying he had read the docs, although his reply showed he obviously hadn't grasped the info available in said docs.
As per the doctor in your example, the OP had proven, by his inability to compare the information in two documents, that he more than likely lacked the comprehension skills to make any use of the equipment, regardless of how good the documentation may be.
When I was in the IT Support industry, I used to try to discourage purchases by people who were obviously going to become high maintenance, perennially dissatisfied customers. You don't need the aggravation.

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Originally Posted by terry1738

As you say this not the place for flame wars, despite your belittling tags, but do you really think its OK to deny service to a person who as it turns out had a legitimate inquiry.

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I said:

"For the record, I couldn't be happier with the service I have had from Colin snd his team.

It is really quite simple, if you don't like, don't buy, but this is not a forum for flaming."

Can you please point out where I used "belittling tags" in my post?

Can you also please point out where BBS "denied service"?

The OP's question was answered with all the info requested, and then some. What do you want? Should Colin have jumped on a plane from Cyprus?

I have had Faultmate for over 10 years and also had a Nanocom for the latter part of ownership of the P38A (BBS don't make a Nanocom for my model L322). Service from BlackBox has been excellent.

But there is a lot to read in their system notes. It's well worth doing as they explain a lot about the systems used in the Rangie (and other models).

The number of things that can be changed in the vehicle systems with the Faultmate is quite amazing but it's not as convenient to use as the Nanocom (on applicable vehicles). It's not self-contained like the Nanocom and does require a PC (or maybe a Mac) to use it.