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Thread: Nanocom Broken

  1. #1
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    Nanocom Broken

    My 9 month old Nanocom has failed. It wont power up using the OBDII cable but does respond when connected to the USB port.

    I am doing an interstate trip in 2 weeks and wanted to take the unit.

    I have left a PM with Colin but so far have no response. I contacted Nanocom direct via their website and they want it returned to CYPRUS!! Plus there is the AUD $100 cost to get it there!!!

    Are there any Australian repair options so i have half a chance of getting it back in time?

  2. #2
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    This happened to mine. I believe it only required a fuse be replaced. As pulling it apart was fraught with danger I just sent it back. Must have cost about $150 all up. It's been good for a few years now. Was a little peeved at the time though.
    2002 D2 4.6L V8 Auto SLS+2" ACE CDL Truetrac(F) Nanocom(V8 only)

  3. #3
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    Def unhappy. A warranty should not cost me anything.

    You returned it to Cyprus?

  4. #4
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    Yep. That's the problem with buying from overseas. Even a warranty job costs you a fortune.
    How come the Chinese can post their rubbish over here for virtually nothing.
    2002 D2 4.6L V8 Auto SLS+2" ACE CDL Truetrac(F) Nanocom(V8 only)

  5. #5
    discorevy is offline ChatterBox Silver Subscriber
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    Might be worth checking the lead for continuity, as well as making sure it has power / earth supply from the port before sending it off

  6. #6
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    Quote Originally Posted by discorevy View Post
    Might be worth checking the lead for continuity, as well as making sure it has power / earth supply from the port before sending it off
    What

    is inside the lead? There is a dirty great sticker saying VOID I BROKEN so they obviously don't want you going in there.

    I asked Colin if there were any tests I could do before returning but his communication is extremely slow (funny how he communicated better when selling me the unit!!!!!!). Will run the multi-meter over it. Not sure which is the power pin but I am sure I can work it out.....

  7. #7
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    Quote Originally Posted by discorevy View Post
    Might be worth checking the lead for continuity, as well as making sure it has power / earth supply from the port before sending it off
    Yeh, I tried that. Definitely worth checking, but unlikely it seems.
    2002 D2 4.6L V8 Auto SLS+2" ACE CDL Truetrac(F) Nanocom(V8 only)

  8. #8
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    Hello MK1_Oz

    With your comment

    (funny how he communicated better when selling me the unit!!!!!!)
    You publically portray me on this forum in a very negative light and seem to leave out some releveant information.

    I would therefore and quite naturally take the opportunity to defend myself against such defamatory comments as you have made on this thread.
    You first wrote me a PM on 21st October stating

    Hi Colin.

    My Nanocom broke today!!! I plugged into the OBDII port then went to plug the other end into the Nanocom. As the plug got close I saw a small spark. rom that point on the screen is dead and it wont power up.

    I had it plugged in and working 5 minutes beforehand (had to read the MAF sensor output before cleaning it) but this time something happened. Not sure if the spark is related or not.

    Where do we go from here? This unit is only a year (or less) old.
    Despite even your knowing and realising that the damage caused to your nanocom was self inflicted and by not following well known connectivity instructions, that you then accuse me of a lack of concern and unwillingness to help, despite my having since written you 3 PM's in an effort to try and help and assist you beggers belief.

    I hold my head high on this forum as someone so well known and respected for providing a well respected solution to diagnostic equipment needs for Land Rover Owners and Lovers, I regulary provide discounting opportunities, and as the owner of my company I am right here to answer for my or any of my staffs errors, shortcomings or failings.

    I would hope other owners would post up, however If concensus deems me to be a baddie, than so be it.

    Regards

    Colin
    Colin
    MD of Blackbox Solutions Ltd.
    www.blackbox-solutions.com

  9. #9
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    Thanks for painting the other side of the picture Colin and bringing this thread into perspective.

    I generally leave my lead connected to the Nanocom but was wondering if there was some electronic modification possible to eliminate this known connection sequence problem?
    Roger


  10. #10
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    Quote Originally Posted by Xtreme View Post
    Thanks for painting the other side of the picture Colin and bringing this thread into perspective.

    I generally leave my lead connected to the Nanocom but was wondering if there was some electronic modification possible to eliminate this known connection sequence problem?
    Er what is the correct connection sequence.....

    I normally connect the nanocom with ignition off.....than turn on/start the car

    I than try to disconnect after I turn the car off...but have pulled the cable a couple of times without thinking.

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