Originally Posted by 
ozscott
				 
			To their credit, BBS last night sent me instructions to do a hardware reset by removing the end of the unit and from there removing a jumper from a set of pins, which apparently puts the unit into a 'kernal' setting and allows new firmware to be written to the unit - this worked and unit successfully connected with the PC and allowed me to update the firmware. Unfortunately after replacing the jumper the unit still would not turn on. The screen flashes and it makes the start-up beep. I see this as a positive because I suspect the screen is the problem but who knows.. I will leave it to the young techs to sort as best they can.
Cheers