Poor Land Rover Service

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Originally Posted by Disco Muppet

Riiiiiiiight.
You'll forgive me if I'm less than enthused by you declaring me to not be a "real aussie" simply because I bought a Land Rover.
I'm not denying there is a trend of simply appalling customer service by Land Rover outlets in Australia, there's also some absolutely top-notch service.
I notice this is your one and only post, you joined the forum simply to slag off LRA?
Well done you.
However I doubt you'll get a particularly warm welcome from the rest of us suckers and immigrants with your attitude.
Cheers
Muppet

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Well said muppet, I guess his right I must be an immagrant seeing as how I can trace my ancestry back to the 1st fleet!!! But then again that prob makes me a criminal too!
Now I totally agree you got BAD service and I would never go back and give them one more cent of my hard earned money!!
I would ask around on this forum and find myself a good independent LR mechanic and take it there because this guy owns his business it's in his best interest to keep his customers happy....
That's just what I would do
Oh I'm glad you still love your landy after such a bad run of experience
But you know what they say..... Time apart makes the heart grow fonder lol

Im a long way from the nearest LR dealer. Should I just skip the dealer all together and have the servicing done by my long term mechanic who has always done a good job by me? I know that its illegal to void a warranty as long as the mechanic is licenced, but what is the reality of that?

as mentioned earlier in a thread , i had ordered a defender a few months back and have been trying to get a delivery date from the dealer to no avail. So rang LRA yesterday for an answer.Jess at the other end of the line said they would get back to me the same day .I hung up not feeling super confidant that it would happen Less than two hours later she rang me to say it was going to the managers and ..hang on an email appeared in front of her as she was speaking and I now have date into the docks the date I can pick it up, the ships name and the colour of the socks the captain is wearing! I can even track the boat via an app..if only the dealer could have told me , still had NO word from him tho.......I shant hold my breath..catchya

The dealer I have ordered my Freelander 2 through has been great, When I've asked a non-standard sales question he had an answer within an hour.

When I booked a defender for a test drive and ended up taking a Freelander and Evoque for a spin, He was good about all the questions until I called the evoque a chicks car.

Evey time i've requested an order update the dealer has responded with a progress update and confirmation of delivery of date within a 2-3 hours of sending the email. He has offered the tracking number but it's more fun coming up with a non-standard question to test his product knowledge.

I haven't had to deal with LRA yet and hope I never have to.

don't come to cairns no such thing as good anything up here I believe a good mechanic should all ways offer to give back all old parts removed or at least show them to you.
went to both landrover mechanics here first one used second hand parts second one left suspension nuts lose hit a speed bump to find out shocky turrets wernt done up could write quit a list now looking for a shed to maybe rent now and then to do my own work.:mad:

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Originally Posted by Disco Muppet

... And these are poms we're talking about :p

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Poms could run a better dealership than the current mob in Perth. :D

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Originally Posted by JamesB71

Should I just skip the dealer all together and have the servicing done by my long term mechanic who has always done a good job by me? I know that its illegal to void a warranty as long as the mechanic is licenced, but what is the reality of that?

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I have recently had a conversation with my Perth dealer after a mate pointed out the wrong grade of oil had been used in my D4 as listed on the invoice after a service. The dealers response was along the lines of

"what grade of oil should it be?" :eek:
"it does not matter, that grade will be OK." :eek:
"It's just a typo, the right grade was used." :mad:

The dealers attitude to the warranty provisions shows me there is nothing to be gained from using a dealer (at least this particular Perth dealer) than using any other licensed mechanic.

When making future warranty claims and the service records from your licensed mechanic show Landrover recommendations are not followed you can just say 'it doesn't matter or 'it's just a typo' - there should be no problem. Apologies for the sarcasm.

An oil sample from the vehicle is currently being tested, I'm curious to know just what was used.

You will miss out on warranty claims where they say you didn't have such and such an inspection at the correct time. You also miss out on computer updates. I still use my local, I trust him to do what he says and he's a lot cheaper and more convenient than driving 70 kms each way to the closest dealer.

As I pessimistically predicted the LR dealer managed to **** up the delivery of my 90. It's been screwed up 4 times now with no end in sight. This is to buy one off the showroom floor...

I wonder whether they will pull their act together before I lose patience and cancel the order.

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Originally Posted by Disco Muppet

Mass production usually uses far more robots, which tends to minimise the human error factor.
And these are poms we're talking about :p

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Come on Disco, that is a pure cop out, and well you know it mate.

The Gelandewagon has far more hand produced components in it and much more of the assembly process is done by hand than any Land Rover.

I have met tonnes of dissatisfied Aussie LR owners (mainly service, not product) but I am yet to meet a dissatisfied G-Wagon owner bud.

Hand assembled G-Wagons ROCK big time, but after sales service and customer care ROCKS even more. Can't say the same for LRA mate.

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Originally Posted by RockJaw

Come on Disco, that is a pure cop out, and well you know it mate.

The Gelandewagon has far more hand produced components in it and much more of the assembly process is done by hand than any Land Rover.

I have met tonnes of dissatisfied Aussie LR owners (mainly service, not product) but I am yet to meet a dissatisfied G-Wagon owner bud.

Hand assembled G-Wagons ROCK big time, but after sales service and customer care ROCKS even more. Can't say the same for LRA mate.

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Not at all, eliminating human error is a key reason why robots are used in mass production. As such, the first part of my statement stands. If you're taking offence at the second part well then :tease:

It's also important to look at context, no?
James was talking about his Hilux, then asked why hand made vehicles would have more issues.
There are squillions of hiluxes out there, they've been making them for yonks and Toyota have gotten very good at making run-for-half-a-million-kms, boring, expensive white goods, which is what the Hilux is.
So my context about mass production and human error (or the removal of) was talking about Toyotas.
I'm not defending Land Rover for build quality issues, or making statements about any other manufacturers as I don't know anything about them. I can't explain the difference in two hand made vehicles, perhaps it's a German/British thing, perhaps all the people at Solihull feel that if it doesn't require constant tinkering it's somehow detracting from the owners true Land Rover experience. I simply don't know.
Quite frankly I don't really care, I'm happy with my LR, including, I might add, the service and feedback I receive from my local Land Rover service centres, dealership and private. :)
Believe me, I bleed green and gold, Land Rovers have been in my family since they existed, but I'm not so one eyed as that I can't accept the very obvious and disappointing problems they suffer from.