Thread: Reliability survey results - Don't read this!

Considering Toyota has recalled 8 million vehicles and 40 people have died in thier cars coming 6th pretty much means the JD survey is meaningless. Pat

Also very surprising to see VW and Suzuki down the bottom of the list........

Originally Posted by DiscoSaffa

Also very surprising to see VW and Suzuki down the bottom of the list........

My other car is a Golf

I wonder how much this survey is skewed by dumb Americans thinking "hey, I bought a Land Rover so gosh darn it, I'm a gonna go off-road". Then they take the poor stock standard unit and park it upside down off a cliff or in a river and make a warranty claim "'cause the cigarette lighter stopped working".

The trouble is the survey is just about faults,not the type of fault.A disco that has the stitching on the leather gear knob come undone scores the same as a tojo that drives it's owners over a cliff with a stuck open throttle. Pat

I'm not the slightest bit surprised. When you've spent as much time as I have in the waiting (operative word right there folks) room of a particular LR service department, you not only have plenty of time to ruminate over your misfortune of owning a "Friday" car, you also get to witness many other people lose their freakin' minds when they bring their car back in for the fourth, fifth, sixth (etc etc) time for new and/or reoccurring faults. I have NEVER come across the the frustration and angst displayed by a car owner as I have the owners of a LR (to put this into perspective my rant is like whispering sweet nothings compared to the acidic vitriol I have witnessed); and in my opinion everyone of them is justified in losing their ****. I see little to suggest LR give a rats about releasing a model riddled with design faults or POOR workmanship and then spending more energy denying the faults exist then actually fixing them, and in the case of the Defender owner some issues go back longer than I have been alive and they still have not fixed them! Lets be honest... they deserve the criticism. The problem for the end buyer is that they sell the Automotive equivalent of crack... one hit and your hooked dammit. Spleen vented... nearly.

JD Power isn't reliable as a survey anymore (like most) as they now include whether the punter likes the ergonomics and layout as well as proper faults.

eg. If someone complains they think the seat's are too hard/soft, then that goes down as a fault as far as JD Power are concerned.

Ouch we own a Disco and a VW golf too?

A few Small dramas with the disco and absolutly none with the Golf (Turbo Diesel ) after 4 years, So I'm not to sure about the reliability of the survey!
In fact didn't I read on here somewhere that a really high percentage of Land Rovers ever made are still running??

Andrew