I honestly think it's the cabin staff. Journos only print this stuff because they've experienced it and talked about it with friends and they hear the rants.
As I said, not all the time. Once on a long haul (Perth to anywhere else) I was chatting with a mate and the we'd had a wine or two (literally) and I asked if we could have another cheese and biccy pack (we were in cattle class). The guy went up to BC and brought us one of their posh cheese boards. He didn't have to that and I was so grateful that he did. There are some other good tales, but then there's the other times. You just sometimes want to ask them why they do the job, they clearly hate it and their customers. You want suggest to them that life is too short. Become a prison guard, or grade three teacher at a reform school...

