Im in the wrong Business

How about some prawn heads in the air vents or under the back seat you sould be able to manage that:p

Have I missed something, it wasn't obvious who the camper trailer company is with the lousy service.

We can all drop the ball, but it can also be picked up and polished as well.
It seems in this country service has not really caught on. Many business owners can't fathom that one bad experience can cost several sales, just like every positive experience makes a new sale in time. Australia's market is not big though we think we are. Every customer/sale is important, and if you stuff it up then it's obvious the business needs to go into over drive to keep it positive. It's not rocket science or a secrete.

The ones who are good at service will ultimately do very well. I ordered a wolf rim friday pm from British Off Road, I came home Monday and it was here. Guess where I'll shop next time when required, thank you BOF.

It's also no surprise why many shop over seas, and why the Gov want to tax it more. I often get stuff from the USA in 3 days. I have several mates who do as well. Simple things taking 1, 2, sometimes 3 weeks to come from within our own country is ridiculous. Lazy slack service.

Maybe you should consider selling the camper trailer before there is no company to ask for any service.

Quote:

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Originally Posted by newhue

Have I missed something, it wasn't obvious who the camper trailer company is with the lousy service.

We can all drop the ball, but it can also be picked up and polished as well.
It seems in this country service has not really caught on. Many business owners can't fathom that one bad experience can cost several sales, just like every positive experience makes a new sale in time. Australia's market is not big though we think we are. Every customer/sale is important, and if you stuff it up then it's obvious the business needs to go into over drive to keep it positive. It's not rocket science or a secrete.

The ones who are good at service will ultimately do very well. I ordered a wolf rim friday pm from British Off Road, I came home Monday and it was here. Guess where I'll shop next time when required, thank you BOF.

It's also no surprise why many shop over seas, and why the Gov want to tax it more. I often get stuff from the USA in 3 days. I have several mates who do as well. Simple things taking 1, 2, sometimes 3 weeks to come from within our own country is ridiculous. Lazy slack service.

Maybe you should consider selling the camper trailer before there is no company to ask for any service.

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No you didn't miss anything,I never named the company as I didn't think this was the forum to do that..
You are 100% correct,they will not receive any future custom from myself and anyone who asks me about them will be told of how bad there service is..
I did post my expeirience on their feedback section of their website, but is the case with most of these businesses their product seems to be very good, and its just the after sales service that is bringing it down..

Cheers Ean

Quote:

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Originally Posted by Ean Austral

A horses head I dont have, but dead fish and bits of Hammerhead shark I do..Maybe I can be the new generation Godfather :p:p


I somehow dont think that would even work..

Cheers Ean

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Ean,

Very Godfatherish as there was a dead fish sent indicating Luca Brassi now sleeps with the fishes".

Not sure about Hammerhead shark pieces.

George.

Quote:

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Originally Posted by KarlB

What you need to send them is a horse's head. They may then think you are The Godfather. Then you would get action ...

Cheers
KarlB
:p

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The "healthy choice" Godfather.

Now with Omega 3

Quote:

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Originally Posted by Ean Austral

No you didn't miss anything,I never named the company as I didn't think this was the forum to do that..
You are 100% correct,they will not receive any future custom from myself and anyone who asks me about them will be told of how bad there service is..
I did post my expeirience on their feedback section of their website, but is the case with most of these businesses their product seems to be very good, and its just the after sales service that is bringing it down..

Cheers Ean

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I would suggest that you go into MySwag and whing about them, everyone names them on this forum, in fact it's supprising how many manufacturers take note of what goes on in this forum, there are a few of the camper manufacturers that have members on the forum.

General Discussion

Baz.

Bad service is long remembered after the price is long forgotten.:cool:

G'day Folks :)

When I first started in automotive spare parts my manager and trainer hammered into me and all other staff "we not only sell spare parts, we sell SERVICE" even if our parts are the same price or dearer, if we sell service the customer will return,a 1 pound sale (pre decimal) can often be turned into repeat orders worth hundreds, if you don't have it in stock but can get it, spend 6 pence and call him and let him know when he will get it, then he can schedule his workshop priorities :) also a thing called co-related sales,if a hose was ordered,"how are the belts-etc."

In later years I also impressed that fact into my staff, and a lot of our customers became good friends as well as large $ monthly accounts ;)

Good parts service is also why I have been dealing with British Off Road for over 18 years ;)


cheers

We are too politically correct in this country, we don;t hesitate to name the good sellers and yes I agree with old Ho, British offroad is outstanding speak to them today you'll get it tomorrow. thats how we like telephone purchases.

Not what ean got, oh we forgot to order it and you can wait but if your in a hurry it will cost you more to rush it to you!

john


BTW Ho today its called add on sales.

Quote:

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Originally Posted by UncleHo

G'day Folks :)

When I first started in automotive spare parts my manager and trainer hammered into me and all other staff "we not only sell spare parts, we sell SERVICE" even if our parts are the same price or dearer, if we sell service the customer will return,a 1 pound sale (pre decimal) can often be turned into repeat orders worth hundreds, if you don't have it in stock but can get it, spend 6 pence and call him and let him know when he will get it, then he can schedule his workshop priorities :) also a thing called co-related sales,if a hose was ordered,"how are the belts-etc."

In later years I also impressed that fact into my staff, and a lot of our customers became good friends as well as large $ monthly accounts ;)

Good parts service is also why I have been dealing with British Off Road for over 18 years ;)


cheers

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I'm with you on this one UncleHo. I have a trade orientated wholesale business here on the Gold Coast and IMHO the reason we can match it with the big boys in our game is because of the trade knowledge we have and good old fashion service to back it up. The main thing is to go that little bit further than your competitors will go to keep your customer happy. We get comments all the time on how "the other guys havent got a clue or couldn't be bothered to chase up the bits I need to do the job and the reason we come to you is because if you say you will do it or get what I need, I know it will happen and with that quality of service the price isn't really that much of an issue". We have built up a good customer base and a lot of the guys that come into our shop are good friends who we have a drink :twobeers:with and a joke:D and some harmless ribbing to go with it;). In my dealings with British off road they have always done brilliantly and if they dont have what I need they will pass me on to someone who does. They even found me a brand new door, still in it's box for my series 2a. You cant beat service like that!:BigThumb:

Regards Ian