Thread: customer service

Wow, Not helping Used Car Salesmen Stereotype..

I couldn't believe it!!

I have had a similar experience with a Southern Classic Cars (Land Rover) in Newcastle NSW.

As I was coming from interstate to look at a Range Rover and they wanted a deposit of $500 to be paid prior to me flying in.

I was told it would be refunded if I didn't want to go ahead with the deal so I thought ok.

I decided not to go ahead with the deal and 3 months later and numerous calls to the dealer principal and sales manager I am still waiting on a refund (which they have agreed to refund on all occasions).

As the deposit was paid over the phone with a credit car I have contacted the bank and the payment is now being pulled back.

Lesson learnt, don't pay anything until your happy to proceed with the purchase. I thought being a main dealer they would have had some integrity.

How wrong I was.

Obviously not interested in selling cars.

RR46 Thats my concern as well, I recently read an article reference this that warned against committing any money to a vehicle unless u were totally ready to purchase, because it consitutes a commitment to purchase.

Is this a new method of dirty tricks to lock purchases in?
Gazz

Originally Posted by RR46

I have had a similar experience with a Southern Classic Cars (Land Rover) in Newcastle NSW.

As I was coming from interstate to look at a Range Rover and they wanted a deposit of $500 to be paid prior to me flying in.

I was told it would be refunded if I didn't want to go ahead with the deal so I thought ok.

I decided not to go ahead with the deal and 3 months later and numerous calls to the dealer principal and sales manager I am still waiting on a refund (which they have agreed to refund on all occasions).

As the deposit was paid over the phone with a credit car I have contacted the bank and the payment is now being pulled back.

Lesson learnt, don't pay anything until your happy to proceed with the purchase. I thought being a main dealer they would have had some integrity.

How wrong I was.

What was the reasoning behind the deposit?

Sounds very sus to me.

Cheers Ean

Originally Posted by Ean Austral

What was the reasoning behind the deposit?

Sounds very sus to me.

Cheers Ean

As I was coming from interstate and I believed the car they were selling to be over priced $80000.00, I had told the salesman that if the price was to be more realistic I would get on a plain and fly up to check it out and if all was ok proceed with the purchase.

After I had told them what I thought it was worth (subject to seeing it and it being everything they had described) we agreed on a price that would see me fly up to check it out.

The dealer had said they needed a deposit as a sign of my commitment to be paid which I told was refundable subject to the agreed terms so I thought OK it's only $500. How wrong was I LOL.

The salesman said the manager was not interested in geting the car out without a deposit.

I looked at him and walked off, lets face it there are hundreds of car yards
and thousands of cars in private sales, I see it as a buyers market

Gazz