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Thread: New Pajero not to be used off road

  1. #1
    It'sNotWorthComplaining! Guest

    New Pajero not to be used off road

    Saw of TV an article where a bloke bought a new Pajero, hooked up his camper trailer and went exploring Australia.
    He had a problem with the front end so took it to dealer for a warranty claim.
    We was told by dealer they are not to be used offroad , so his warranty is void. He argued that he bought the vehicle on the understanding it was a 4x4 and it was supposed to be an offroad vehicle.
    Then it was suggested that he used it beyond it's capabilties.
    Basically Pajeros are designed for soccer mums and shopping trips.
    Take it off road and something breaks, it's beyond the vehicles capabilitys, if you lift a wheel on a rut it may break.
    Last edited by It'sNotWorthComplaining!; 6th October 2011 at 05:23 PM. Reason: spelling police

  2. #2
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    Not that I care but its a Pajero!!
    Regards
    Robbo

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    roverfan is offline AULRO Holiday Reward Points Winner!
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    Dont they advertise them as capeable of winning Dakar, then driving to the shops?

    Sounds look an arsehole dealer to me who wants to rob this bloke of his cash, i know a few jeep guys who have had warranty claims knocked back on their new JK thermo fans because they got wet.

    Its a joke you buy an off roader surely its not unreasonable to think you can take it off road.

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    there are stories (urban myths?) around that say that Toyota applies similar rules to Pravdos, Klugers & RAVs...

    ie. ..show any subfloor knocks or scrapes and there'll be no warranty ..

    maybe this is just another urban myth?

  5. #5
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    VladTepes is offline Major Part of the Heart and Soul of AULRO Subscriber
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    I suspect that such issues are dealer specifi and that in general they are an urban myth happening very rarely.
    It's not broken. It's "Carbon Neutral".


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  6. #6
    Kremlin Guest

    Cool Kremlin replies

    Its amazing what happens when you don't have a factory team of mechanics following you around. Ah well, it is only a Mitsubishi.

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    AFAIK the dealer carries much of the cost of warranty and would want to reduce their expenses, so giving the impression that off-road activities are not included could be their strategy.

    I would also assume that the dealer who made the statement was a metro dealer used to selling to school run mums. You could bet if a country dealer tried to make that claim to a farmer, the story would be around the district quicker that a rooster into the hen house and the dealers business would tank very quickly.

    You won't find me on: faceplant; Scipe; Infragam; LumpedIn; ShapCnat or Twitting. I'm just not that interesting.

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    Yes, I would love to see someone (with more money than me) test that in court. I suspect, as mentioned above, that was a specific dealer. You would only have to present the Mitsubishi sales brochure as evidence.

    I reckon one area they get you is wading depth for most 4x4 (including LR) - its usually only a piddly few hundred mm and they can sometimes prove that you took it deeper. I met a bloke who's A/C compressor failed and Nissan wouldn't fix under warranty because he had been deeper than the wading depth specified.

    I had a LR dealer try and tell me my warranty was void because I had it serviced (as per the schedule) by a non-LR workshop. I asked him for the telephone number for Land Rover Aus......he then said he would fix the issue under warranty...never did get that number though.

  9. #9
    It'sNotWorthComplaining! Guest
    The guy took it to consumer affairs under "the product not being fit for the designed purpose"

  10. #10
    Davehoos Guest
    NOT URBAN MYTH--very little is covered by warrantee if they wish it.

    the deal is that the legal guys can answer is in australia warantee must be honoured for implied advertising or condition of sale.but not normal wear and tear.or paintwork and trim after delivery.
    the car bloke when i did ......because I asked the salesman and they said it would.........thats why i bought it.

    when i first started at suzuki the knocked back sand warranty issues---but in the adds they show the products being driven on a beach.
    on the vitara we helped owners fit skid plates.
    we had to wait for the importer to give aproval but the skid plate stopped the fan blowing sand into the engine bay destroying oil seals-clutch and starter motor.

    each state is different and ive see plenty of cars parked in workshops waiting for this to be worked out the clasic is warranty cancelation for mechanical brake downs because of scrape marks or sand in heat sheild.

    but i seen heeps of refusals backed up by the legal people when rubber particals are present in the rear inner guards

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