The issue isn't that they don't know of the fees. It's in the fact that I wasn't advised until after dispatch that it was only door to airport and that there would be local fees. When I contacted customs they directed me to their site which I had previously seen which detailed buying and importing over the internet and the scope of fees there is simply cost of goods plus shipping & customs duty equals taxable import value. If this amount is greater than $1000- then GST is calculated and added. To calculate if & what duty is applicable you refer to this page,
Working tariff 2012 , The guys at DHL go through a 18month training course before starting work as a duty assessor just to understand the content. It's an insane read and even with an assessor working through it with me it, and he agreed, doesn't make any sense for a lot of the classifications. It's just that you need to put it into the most applicable category and if you, say in Juddy's case, have a container of multiple items then each item needs to be listed and categorised individually, and you pay for that service.
So in a way, coming in the way mine did was good as they categorised it to minimise my costs and managed to keep it under the GST threshold. But not knowing I'd be up for an extra $400- when landed. I was advised if it got assessed by customs (if it was a larger or different type of or used goods) I could have been up for up to $2000-+.
All I can say is;
- If you are bringing in assembled or semi assembled items, have them documented as rebuild kits/parts and new. This negates the need for quarantine inspection and cleaning.
- Have goods partially assembled or bundled into as few a number of "kits" as possible. As an example, Ashcrofts Master Rebuild Kit for the LT230 has a lot of individual items in it. If they were all listed individually then it would cost $5-50 per item for the categorisation and they would fall under a different category depending on the material, type of part and application. As a kit is simply a kit, one part, one fee.
- Ship it under a door to door service whenever possible. This way all costs are part of the shipping charge. It turns up, you sign and thats it. If it's too large, assess if it's cheaper to break it up into a couple of smaller packages.
Another thing I'll be attempting to do is find out if there is or have done is a guide for (and it's only DHL because I have a meeting there) personal imports, types of shipping and pre paid packages, sizes and weights and costs. They advised that the express door to door services that I've had other stuff come under and doesn't attract landing charges are within the max size (approx apple box size is a guide) and weight (about 50-60kg). So I'll try to get a list of size/weight/package combinations and have it listed here as a guide. And finally perhaps a contact so people can have needs and costs assessed, there were very insistent that they would advise and assist in any way they could to have services originated locally so the receiver could organise their own freight, know all costs and details up front and they would simply need to know packaged size/weight or DHL could supply packaging as determined by need to the supplier and return to pick up the shipment when ready for collection. That way all shipping is costed in local currency.
More to follow.
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