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Thread: Inline sales - the other side of the coin....

  1. 15th April 2013, 10:41 PM #1
    Sprint
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    Inline sales - the other side of the coin....

    Just sometimes, the manufacturer can be their own worst enemy.

    Phoned one of my suppliers today enquiring on price and availability of a couple of different parts, the reply was that despite those particular parts being listed in the 2013 catalogue, they had not yet been released in Australia, that the catalogue wasn't specific to Australia, and that If i wanted to get the part numbers for the currently available products, I should refer to their website.

    Several minutes later, armed with a fresh list of part numbers, I phoned the supplier again, only to be told that those part numbers were no longer available, that they were the outgoing models and an alternative was suggested...... Great except the alternative wasnt suitable in any way, shape or form.

    Asking as to why the appropriate parts werent available, the reply was "thats up to head office in Japan", my reply of "And thats why people buy grey imports from overseas, because you lot cant get your act together to have stock available, yet you're the first to scream blue murder when you lose sales" was met with indifference....

    Nevermind that another customer was able to buy an Australian spec unit from overseas, cheaper than I could buy one from the Australian distributor....

    Resorting to plan B, I googled the website for the supplier of a suitable alternative product, located their Australian Distributors contact details, who promptly informed me that as far as they were aware, there wasnt a distributor for that particular line of product in Australia....

    Can someone explain to me why the heck I bother trying to keep my customers happy when my suppliers dont care?
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  2. 16th April 2013, 04:51 PM #2
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    Welcome to Parts Supply 2013,could also be that GST is charged 1/4ly on parts held in stock sure doesn't help if one is outside the metropolitan area
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  3. 16th April 2013, 05:24 PM #3
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    Quote Originally Posted by UncleHo View Post
    Welcome to Parts Supply 2013,could also be that GST is charged 1/4ly on parts held in stock sure doesn't help if one is outside the metropolitan area
    The end user is the only one to pay GST. When a business purchases stock for resale they claim back the GST that they pay. It's called input credits.
    Dave.

    I was asked " Is it ignorance or apathy?" I replied "I don't know and I don't care."


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  4. 16th April 2013, 05:30 PM #4
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    Yes I know what you are going through.
    The local pizza place buys his soft drink stock from the local supermarket because it's cheaper than buying from the distributor. Go figure?
    I tried to start up a business some years back. Harvey Norman were selling product cheaper than I could get it from my distributor. Greater product range too. That's saying something.
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  5. 16th April 2013, 10:37 PM #5
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    Quote Originally Posted by Mick_Marsh View Post
    Yes I know what you are going through.
    The local pizza place buys his soft drink stock from the local supermarket because it's cheaper than buying from the distributor. Go figure?
    I tried to start up a business some years back. Harvey Norman were selling product cheaper than I could get it from my distributor. Greater product range too. That's saying something.
    I've always found The named company is dearer than everybody else. There's no "go xxxxxx xxxxxx go" out of my pocket.
    On white goods, 2 competitors across the carpark from you know who, and item was a couple of hunderd dollars cheaper. Exact same brand and size.
    But they weren't offering interest free either, that's were they suck the suckers in, time payments. No such thing as a free lunch, you pay in the price.
    Floor coverings, they re labels the ranges, then sells at higher price than the independants, customers can't compare apples to apples as the apples are renamed so to speak. This is to bewilder the shopper.
    A few of the chain floorcovering stores also do the same. All to increase their margins

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  6. 17th April 2013, 04:48 AM #6
    sheerluck Guest
    Quote Originally Posted by Mick_Marsh View Post
    Yes I know what you are going through.
    The local pizza place buys his soft drink stock from the local supermarket because it's cheaper than buying from the distributor. Go figure?
    I tried to start up a business some years back. Harvey Norman were selling product cheaper than I could get it from my distributor. Greater product range too. That's saying something.
    Some of the franchise businesses can suck you in with all sorts of buying regulations, who you can buy from, and at what price.

    An ex-colleague of mine was looking to set up one of the big name pizza franchises, did his homework very thoroughly, but decided against it when he found that the boxes the pizzas are delivered to your door in costs two and a half times the total cost of the pizza because of some sweetheart deal with the box manufacturer.
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  7. 18th April 2013, 06:57 PM #7
    Sprint
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    problem is that in this case, the distributor is also the australian branch of the manufacturer, so i'm kinda short on options....
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  8. 18th April 2013, 07:47 PM #8
    bobslandies
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    Exclusive Dealing (Third Line Forcing)

    Quote Originally Posted by sheerluck View Post
    Some of the franchise businesses can suck you in with all sorts of buying regulations, who you can buy from, and at what price.

    An ex-colleague of mine was looking to set up one of the big name pizza franchises, did his homework very thoroughly, but decided against it when he found that the boxes the pizzas are delivered to your door in costs two and a half times the total cost of the pizza because of some sweetheart deal with the box manufacturer.
    That is normally referred to as Exclusive Dealing or "Third Line Forcing" and is generally illegal:

    http://transition.accc.gov.au/conten...tification.pdf

    Forcing a Franchisee's Hand

    Bob
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