Thread: Would you be a little bit angry?

Be buggered if I'd be paying for it, their stuff up,, their fix,,
Although I'm not sure how you can "make" them fix/pay for it, especially from OS. You could I guess go through a legal firm, but you'd be wanting to make sure that the offender was to pay costs. Having said that, with your paper trail, they really don't have a leg to stand on.
Good luck with it all Streaky.

how stupid on their behalf.maybe they did not have the ones you wanted and wanted to still have a sale and thought that you were overseas so you cant do anything about it.

I would suggest a letter of demand from a legal firm would do the required job.or from a stipendary magistrate would suffice.

cheers

For saggeritus I would recommend after market air bags to go inside the springs..

I had no choice but to pay the freight costs so this weekend I fitted the replacements which are +300kg rated as per my initial request.
At last I'm really happy with the quality of the ride but will have a sour taste for some months to come because of this episode.

The same company also sent the wrong steering damper for my mates 90....again they admitted it was their mistake but we had to pay for the freight of the replacement one too.

I'll try to sell the old springs to recoup some of the freight costs, I'll also be able to sell the steering damper since they said I could keep it.

Hang on here...they screwed up. It's not a warranty claim ..the goods as supplied were not "fit for purpose" as per the explicit customer instructions and they made an ill-informed decision to change the order! The action no doubt constitutes a breach of the Trade Practices Act or whatever it's called today.

My first action would be to make a personal phone call to the managing director, don't take any BS from his assistant... keep asking to speak to him/her. Politely and succinctly explain the situation ..naming names. No doubt you have already paid for the air freight..this is on their dollar.

They can either pay to have what you didn't order returned, or send a complete new order.. either way it's their muck up.
Before wasting $$$$ for a lawyer's letter, I'd take the personal approach first.

Try and google the info on the company. If it's a publicly listed Co. all their contacts ...CEO/Board etc are listed on the Australian Stock Exchange website. If the Co. is a division of a larger co. try and find out who the head honcho is ...

Wouldn't hurt to (casually) remind them ...if they start to dig in, that social media is an excellent way of enhancing their reputation...or not just "saying" that's all

EDIT: sorry ...cross post ...I need to type faster!

Reading the original post the springs were supplied by a company in Dubai so you are dealing with Dubai law not Australian law.

They do not have a warranty issue with the product supplied however they are no doubt taking advantage of the difficulty in chasing them in another country with different laws.

Do their terms and conditions of sale define what the term warranty claim means to them? This term could mean the product supplied is not as described. I have seen this before in sale contracts.

heres a kick in the teeth for you and sorry.

IF you order something from a company, its an incorrect supply item and you fit it you're essentially saying that you are happy with the item as provided and accept whats been delivered as is.

The failure is now a warranty claim.

IF you had got on the blower immediately, not installed the item and demanded the correct item then its a Not fit for purpose type claim. Youd have been in the perfect position to have them pay for the lot.